We are an Australian, Sydney based software development company with global presence, specialising in multi tenanted infrastructure management and service desk software for managed service providers.

With over 25 years of industry experience, we have an innovative new approach to a fully integrated platform that helps streamline the operations of large service providers.

The Challenge

Managed service providers struggle to deliver a consistent service to their customers using "best of breed" software packages. A lot of time, effort and development skill is required to attempt to integrate the multitude of these ​different packages into a system that meets the service provider's portfolio.

Oftentimes, the integration is only partially possible, making the quality of service offering differ widely between the software packages, resulting in an inconsistent service portfolio.

In such an environment, security becomes a secondary "overlay", as each product will have its own approach to defining user roles. Security quickly becomes  fragile, complex and highly manual in its administration, leading to potential security breaches.

Additional cost is often incurred by having to integrate a reporting layer on top of the disparate systems. This reporting layer can also suffer from fragility and security complexities. If the underlying systems are changed or a report needs updating, the task will require the "same" highly skilled developers.

Our Goal

Our goal is to provide a software platform that integrates the key components required to deliver a consistent service across your portfolio.

We aim to empower your existing technical staff to configure the system, without the need to employ developers to bring it together.

We strive to produce a high quality, scalable and easily maintained platform suited for the highly complex environment it's designed for.

We want to rid the world of hacked together scripts running business critical systems.

MSPAlliance Membership

MSPAlliance is the oldest Managed Services group and the only Accrediting and Standards based body created specifically for the Managed Services Industry. With over 30,000 corporate members worldwide, the MSPAlliance is a very powerful and influential global network of IT professionals. MSPAlliance works in a collaborative effort with service providers, technology enabling vendors, governmental bodies as well as other industry associations, to further the acceptance of the managed services and cloud industry to the business consumer​.

We are delighted to have Gemmb as a member of our global association. By upholding the MSPAlliance Managed Service Provider’s Code of Ethics, Gemmb will work with MSPAlliance, as well as their industry peers, to help ensure the integrity of the managed services and cloud profession.
Celia Weaver, MSPAlliance president

We Promise You the ​Best

We are committed to delivering high quality software, continuously improving and bringing innovative new features to your platform.

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