Infrastructure ManagementThe Gemmb platform is a highly scalable, distributed monitoring system for the multi-tenanted service provider.
Easily deployable and flexible, our system will scale from your smallest to your largest customers. Our secured pollers can be multi-tenanted, dedicated to a single customer or distributed within a single customer. Choose the connectivity model that best fits your environment, using dedicated networks, or the public internet, knowing all communication is securely encrypted. More... |
Service DeskOur service desk component supports several ITIL processes, such as incident, change and problem management, and request fulfilment.
Fully integrated with the infrastructure monitoring engine, it provides your support team quick access to your customers' infrastructure directly from the tickets. More... |
Multi-TenancyBuilt for the multi-tenanted service provider, the fabric of our platform's security system allows complete access control for all roles in your and your customers' organisations.
The application is built as a multi-tenanted cloud platform from its core, meaning you do not need to layer a custom portal on top our system to give your customers access. More... |
Server MonitoringThe Gemmb Server Agent acts as the poller for Windows environments, giving access to Windows Server performance metrics and Event Logs for monitoring, statistics collection, alerting and ticketing.
Featuring built-in secure Desktop Sharing, the Agent enables your support team to perform remote troubleshooting by viewing or controlling users' Windows sessions. More... |
Identity ManagementBuilt for your security conscious customers, our platform provides identity management features that help protect the security of their infrastructure.
Minimise your security risk by using our audit logged TACACS system to access customer devices instead of relying on generic credentials. Avoid revealing sensitive login credentials for customer devices using our secure, audit logged password vault. More... |
Service ManagementFully service catalog driven, our platform allows you to clearly define your services and service levels. Drive your infrastructure monitoring and service desk using this common service catalog.
Your support team has instant access to correctly prioritised tickets with your customised SLA timers applied. We help you deliver consistent services to your customers and meet your committed service levels. More... |
Cloud MonitoringOur platform seamlessly integrates with your customers' Amazon cloud infrastructure.
Experience the operational benefits of a single platform to view and manage both cloud and traditional infrastructure. More... |
CMDBThe Gemmb platform uses a common Configuration Management Database for all its components. This approach removes the need for data synchronisation, guaranteeing the same data integrity across all parts of the platform.
The CMDB is fully customisable, allowing you to build flexible item templates and properties, with access controlled by the platform's multi-tenanted security system. More... |
ReportingOur time zone and business hours aware reporting tool simplifies standardised service reporting for your customers. The platform provides a wide range of continuously evolving reporting objects that can be instantly added to your reports.
You can customise the look and feel of the information presented to match your corporate brand. No report design or programming skills are required from your team - all you need is someone who can use Microsoft Word. More... |
Remote AccessThe Connector application allows secure one click access from anywhere to managed customer devices. More...
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Knowledge ManagementThe platform's knowledge management features are integrated into the service desk, for easy access when your support team are working on tickets. Relevant knowledge articles are suggested by the system based on the various assets on the ticket.
Use this integrated knowledge system to improve your operational efficiency. More... |
Screen ShotsA selection of screen shots that show platform capabilities can be viewed here.
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We Promise You the BestWe are committed to delivering high quality software, continuously improving and bringing innovative new features to your platform.
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View our comprehensive Feature List