Version 2.20.13291.0 - Pre-Release

New Features - Preliminary Notes

Monitoring

• Poller: New version, running on .NET Core 
  • Installs self-contained, removing dependency on .NET Framework version
  • Improvements in poller services load balancing to allow selection of least loaded poller service
  • Poller Operating System labels shown on poller dashboard
• Poller Services: improvements to Poller Service Process model to use separate child processes for each key functional component to provide process separation
• Linux Poller (beta version)
  • Functionally equivalent to the Windows poller, built to run on Linux
• Gemmb Agent: 
  • Improved Powershell integration
  • Just-in-time Remote Desktop access to Windows machines when connecting using the Connector
    • ​Active Directory Identity field added to User object to support this function
    • The Active Directory Identity is added to the Remote Desktop Users group on the target machine before the connection, and is removed when the connection terminates
    • Password Vault integration of just-in-time access features
      • Optional setting to allow user to be added into the local Administrators group
    • Watch the feature preview video
  • Starting with this version, the Gemmb Agent is a 64 bit application only, and will not work on 32 bit operating systems
• Snmp ​Network Discovery
  • ​Discovers devices on the network using an existing poller
  • Ability to import discovered devices and locations into the Cmdb using the web page or the Gemmb Import Excel Add-In
• Connector:  Added configuration section in the device page
  • Allows to specify multiple ports for the different protocols
  • Allows to disable port checks during device discovery
• General improvements have been made in the platform controlling which polling actions are enabled by default

Knowledge Management

• Introduction of Knowledge Bases and Knowledge Articles
  • Knowledge Navigator
  • Integration with Service Desk
  • Integration with Cmdb / Devices
• The Knowledge Management feature can be enabled or disabled on a per customer basis, using service catalogs

Service Desk

• Knowledge integration
  • Suggested knowledge articles are shown based on devices, business services or contacts assigned to the ticket
• The Service Desk feature can now be enabled or disabled on a per customer basis, using service catalogs

Service Management

• Allow service catalogs to be applied at customer level to control enabling or disabling platform features such as
  • Knowledge Management
  • Service Desk
• Platform Config web page has new settings that control the enforcement of above service catalog settings

Reporting

• New reporting objects
  • Cisco CallManager statistics
  • Server Cpu and Memory

Gemmb Import

• Added feature to export customer data from the platform into Excel
• Added network discovery export to Excel to allow editing of discovery results before performing an import of the data into the Cmdb

Website

• UI tweaks for a cleaner look
  • Moved language selection drop-down from website header into user preferences pop-up, under the new UI Settings section

Web Api

• Created Ticket User History statistics web Api methods and objects. Used to provide insights regarding ticket creation, state changes, and journal creation and update statistics

General

• Gemmb branding update
  • New logo, new colours
  • Reflected in all application logos and icons

Issues Fixed

• Changed Config Harvest alert when clearing "running" flag to Informational
• Improved internal watchdog logic to avoid watchdog restarts in cases of poor connectivity from the poller to the website
• Fixed issue causing poller RIP advertisements to fail on some interfaces, which resulted in regular error event log messages
• Fixed an issue around the discovery date that in some circumstances was causing an endless loop on a device with failed discovery
• Fixed issue in Api Polling, whereby authentication was not properly detecting a failed login attempt,  and could result in polling failure until poller restart
• Removed latency and reachability items from Stats Navigator when the device does not have an IP address
• Fixed issues in Device page that were preventing the Action save windows from automatically closing
• Fixed a display issue in Device Agent Entity Definition page related to Parent Id selection
  

Patch Releases

There are no patch releases available.