Version 2.24.11081.0 - Release Notes

New Features

Cmdb

• Custom Cmdb
  • Create fully customised Cmds, using custom templates and properties
  • Custom properties
    • Supports many different data types, eg. date time, integer, string, boolean, configurable select values etc.
    • Supports custom validation for each property
    • Supports encrypted storage of property values in the database
    • Monitoring allowed for date time properties
      • Three levels of thresholding
  • Configuration item (CI) templates
    • Build custom CI templates for each type of CI, with all necessary properties for that type 
  • Define relationships between CIs
  • Attach files to CIs
  • Assign CIs to tickets
  • CI Extensions
    • Extend the platform's existing configuration items with custom properties. The following configuration items support extensions:
      • Contact
      • Cost centre
      • Customer
      • Device
      • Device group
      • User
      • User group

Service Desk

• Ticket extensions
  • Custom properties for tickets
  • Supports many different data types, eg. date time, integer, string, boolean, configurable select values etc.
  • Supports custom validation for each property
  • Supports encrypted storage of property values in the database
  • Caclulated properties
    • Caclulate duration between date time properties
    • Calculate new date time from date time property and duration (time span)
• Ticket groups page
  • Custom properties and ticket extensions are defined at a ticket group level
  • The defined ticket extensions are applied to individual ticket templates, and thereby the tickets that are created from those templates
  • Owner group, defaults based on assigned user group
• Ticket templates page
  • Administers applicable ticket extensions (from those defined at the ticket group)
• User group associations
  • Allows to define custom association types of user groups to tickets, in addition to the platform's built-in ones (i.e. assigned user group, approver user groups) 
  • Associations can be integrated from custom Cmdb or defined at ticket group level
• Assign custom CIs to tickets
• New fields made available for change tickets
  • Requires outage
  • Requires implementation
  • Configurable at ticket template level

Monitoring

• Connector terminal: connect to devices using the web browser instead of the connector application
  • Web browser supported protocols:
    • Ssh
    • Telnet

Security

• Account lock-out feature after a number invalid login attempts
  • Administered from the Websites page
    • Requires captcha to be enabled as 1st level protection
• Customisable web session time-out settings made available via the Platform Installer
• System Integration: Added support for OAuth 2.0 authentication
  • A remote system can authenticate to an Integration Profile using OAuth 2.0
    • The remote system will be able to run integration tasks as the authenticated Integration Profile
    • The Integration Profile can be granted the relevant access in the platform using the Access Control page in the same way users are granted access

Web Site

• Cmdbs: New page
• Configuration Items: New page
• CI Details: New page
• CI Search page: New page
• Access Control page: layout change
• General UI updates on multiple pages
  • Use tabs for display
• Performance improvements (pageable users and contacts)
• File upload to tickets, devices and knowledge artices now allows multiple files to be uploaded at once
• 3rd party library upgrades

Platform

• Experimental support for PostgreSQL for the main Gemmb database
  • ​PostgreSQL version 17.x minimum required
• Removed all dependency on Microsoft SQL Server in the whole platform
• Deprecated SQL CLR
  • The Platform Install will remove all Gemmb SQL CLR features
• The Full-Text Search SQL feature is no longer required