Version 2.24.11081.0 - Release Notes

​​Release Announcement

Major New Features for CMDB, Service Desk and Security

We are excited to announce a major update to our software platform, packed with powerful new features to enhance your configuration management and service desk capabilities. The latest release introduces new levels of customisation and flexibility, allowing you to tailor the platform to better meet your organisation's specific needs.

In the CMDB, you can now create fully customised Configuration Management Databases (CMDBs) with flexible templates and properties. You can define custom properties for your CIs with support for various data types, including date-time, integer, string, boolean, and configurable select values. Each property can also have custom validation rules.

We understand the importance of data security. With this update, you can store sensitive CI properties securely with encrypted database storage.

Date-time properties can also be monitored with threshold alerts at three severity levels. Additionally, calculated and scripted properties offer further flexibility by allowing for dynamic property calculations based on other CI data.

​Custom CI templates can now be built for each type of CI, defining required properties and establishing relationships between CIs. You can also extend existing items, such as Contacts, Cost Centres, Customers, Devices, and Users, with custom properties to suit your needs.

The Service Desk module introduces new custom properties for tickets, with similar support for various data types and validation, along with encrypted storage. Calculated and scripted ticket properties enable dynamic calculations, such as determining the duration between date-time properties.

The Monitoring section introduces a connector terminal for direct device connections through a web browser using SSH and Telnet protocols, eliminating the need for the connector application.

Security improvements include an account lock-out feature after multiple failed login attempts, enhanced captcha protection, customisable web session time-outs, and support for OAuth 2.0 authentication for system integrations, allowing remote systems to authenticate and perform tasks under the relevant Integration Profile.

These updates provide more customisation, flexibility, and security, enabling you to better manage your configuration items, tickets, and integrations. Upgrade today to take full advantage of these new capabilities!

New Features

Cmdb

• Custom Cmdb
  • Create fully customised Cmds, using custom templates and properties
  • Custom properties
    • Supports many different data types, eg. date time, integer, string, boolean, configurable select values etc.
    • Supports custom validation for each property
    • Supports encrypted storage of property values in the database
    • Monitoring allowed for date time properties
      • Three levels of thresholding
    • Calculated properties
      • Calculate duration between date time properties
      • Calculate new date time from date time property and duration (time span)
      • Scripted properties
        • Flexible scripting to calculate a property's value based on any other properties of the CI
  • Configuration item (CI) templates
    • Build custom CI templates for each type of CI, with all necessary properties for that type 
  • Define relationships between CIs
  • Attach files to CIs
  • Assign CIs to tickets
  • CI Extensions
    • Extend the platform's existing configuration items with custom properties. The following configuration items support extensions:
      • Contact
      • Cost centre
      • Customer
      • Device
      • Device group
      • User
      • User group

Service Desk

• Ticket extensions
  • Custom properties for tickets
  • Supports many different data types, eg. date time, integer, string, boolean, configurable select values etc.
  • Supports custom validation for each property
  • Supports encrypted storage of property values in the database
  • Calculated properties
    • Calculate duration between date time properties
    • Calculate new date time from date time property and duration (time span)
    • Scripted properties
      • Flexible scripting to calculate a property's value based on any other ticket properties
• Ticket groups page
  • Custom properties and ticket extensions are defined at a ticket group level
  • The defined ticket extensions are applied to individual ticket templates, and thereby the tickets that are created from those templates
  • Owner group, defaults based on assigned user group
• Ticket templates page
  • Administers applicable ticket extensions (from those defined at the ticket group)
• User group associations
  • Allows to define custom association types of user groups to tickets, in addition to the platform's built-in ones (i.e. assigned user group, approver user groups) 
  • Associations can be integrated from custom Cmdb or defined at ticket group level
• Assign custom CIs to tickets
• New fields made available for change tickets
  • Requires outage
  • Requires implementation
  • Configurable at ticket template level

Monitoring

• Connector terminal: connect to devices using the web browser instead of the connector application
  • Web browser supported protocols:
    • Ssh
    • Telnet

Security

• Account lock-out feature after a number invalid login attempts
  • Administered from the Websites page
    • Requires captcha to be enabled as 1st level protection
• Customisable web session time-out settings made available via the Platform Installer
• System Integration: Added support for OAuth 2.0 authentication
  • A remote system can authenticate to an Integration Profile using OAuth 2.0
    • The remote system will be able to run integration tasks as the authenticated Integration Profile
    • The Integration Profile can be granted the relevant access in the platform using the Access Control page in the same way users are granted access

Web Site

• Cmdbs: New page
• Configuration Items: New page
• CI Details: New page
• CI Search page: New page
• Access Control page: layout change
• General UI updates on multiple pages
  • Use tabs for display
• Performance improvements (pageable users and contacts)
• File upload to tickets, devices and knowledge artices now allows multiple files to be uploaded at once
• 3rd party library upgrades

Platform

• Experimental support for PostgreSQL for the main Gemmb database
  • ​PostgreSQL version 17.x minimum required
• Removed all dependency on Microsoft SQL Server in the whole platform
• Deprecated SQL CLR
  • The Platform Install will remove all Gemmb SQL CLR features
• The Full-Text Search SQL feature is no longer required