Version 2.19.19131.0

16/9/2019

New Features

Monitoring

Connector: New version
- Supports web browsing of device management Url using embedded Chromium browser
- Uses built-in functionality for all supported protocols thus removing the need for launching external applications for Telnet, Ssh etc
- Revised encryption for more reliable and better performance
- This version of the connector is not compatible with the previous versions
  - The pollers must be updated to the latest version for the new Connector
  - The device agents must be updated to the latest version for the new Connector
Added selection of Top X to statistics charts data export where applicable, for example NetFlow. The selection applies to the data grid and exported data
The NetFlow system has been extended to process data received via the NetFlow v9 protocol
Netflow statistics are now configured separately from other stats in archiving engine
Added Area information to Status page
Api polling: Extract Serial and Asset Numbers from Device and Entity properties during entity discovery process

Service Desk

Added Update timers to tickets
- Update timers are configurable with different values for open tickets and suspended tickets
All ticket timers may now be applied to Request tickets as well, in addition to Incidents
Added Created By and Modified By search criteria to ticket search

Configuration

Security

Modified the users page to allow automatic activation or deactivation of a user at a specified time
- Use for example to grant third party contractors login access to the platform for a limited time
Modified password vault credentials to allow setting a validity period for the credentials
- Use for example to grant third party contractors access to customer devices for a limited time
Added DeviceNmsFlag.Configs to allow control of access to Config Harvest report and Config Harvest information on device

Reporting

Modified multiple service desk reporting objects to enable reporting by region, location or device group
- If devices from multiple regions, locations or device groups are present on a ticket, then that ticket will show in the report for each region, location or device group from where it has assigned devices
Multiple Service Numbers are now displayed on new lines, and include the newly added Product field

Administration

External Applications: New page
- Registering an external application to the platform allows to add a link to that application from the website's menu
- OAuth settings are configurable for the external application to allow it access to data provided by the Gemmb Api
Platform Config: New page
- Allows editing of the platform's Smtp configuration that is used for all outbound email notification
- Allows editing the MapQuest Api key for the platform

Web Api

Access Tokens have changed properties
- The HashedPassword property has been deprecated
- Use the new EncryptedPassword property to send the password
- The EncryptedPassword can be generated using JavaScript or c#
Better handling of Http response code for API requests that have a missing or invalid AccessToken
- HTTP Status Code 500 replaced with HTTP 401 for requests that require authentication
- HTTP Status Code 500 replaced with HTTP 403 for requests where the authenticated request does not have the required access permission
Api request limit changes
- The Api limiting system has been enhanced to improve usability
- Automated rate limiting greatly simplifies client/script code as the Api will throttle its responses rather than returning “Too Many Request” errors

Reporting

Changed the "Between Hours" reporting setting to allow reporting on consecutive hours that cross midnight, e.g. reporting between 20:00 and 07:00

Web

Support Notes
- To improve security, the ability to add external links and images has been removed. Copy & paste of images still works as the images are embedded
- Fixed issue whereby images were not scaling correctly
Ticket page
- Remove button for contacts wasn't displaying in some circumstances
- Change ticket start and end dates were not displaying correctly in Internet Explorer
- Ticket timers for tickets created from Ticket Templates were in some rare cases not being applied to the ticket
- Turned off auto-complete on the ticket create form's input field
Ticket Search: Fixed description column formatting
Api Access Profiles
- Poller drop-down was not selecting the value on load
- Api Target Type Name was not being used to label the correct items
Api Definitions
- Removed Action Request script section
- Added additional help descriptions
Device Agent administration: Added additional help descriptions
Status page: Fixed logic for setting the visibility of entity properties

Web Api [2019-11-05 23:32]
New Features

Issues Fixed

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