Version 2.19.19131.0

New Features

Monitoring

• Connector: New version
  • ​Supports web browsing of device management Url using embedded Chromium browser
  • Uses built-in functionality for all supported protocols thus removing the need for launching external applications for Telnet, Ssh etc
  • Revised encryption for more reliable and better performance
  • This version of the connector is not compatible with the previous versions
    • The pollers must be updated to the latest version for the new Connector
    • The device agents must be updated to the latest version for the new Connector
• Added selection of Top X to statistics charts data export where applicable, for example NetFlow. The selection applies to the data grid and exported data
• The NetFlow system has been extended to process data received via the NetFlow v9 protocol
• Netflow statistics are now configured separately from other stats in archiving engine
• Added Area information to Status page
• Api polling: Extract Serial and Asset Numbers from Device and Entity properties during entity discovery process

Service Desk

• Added Update timers to tickets
  • Update timers are configurable with different values for open tickets and suspended tickets
• All ticket timers may now be applied to Request tickets as well, in addition to Incidents
• Added Created By and Modified By search criteria to ticket search

Configuration

• Added Product field to Device Service Numbers
• Additional information displayed in Devices page

Security

• Modified the users page to allow automatic activation or deactivation of a user at a specified time
  • Use for example to grant third party contractors login access to the platform for a limited time
• Modified password vault credentials to allow setting a validity period for the credentials
  • Use for example to grant third party contractors access to customer devices for a limited time
• Added DeviceNmsFlag.Configs to allow control of access to Config Harvest report and Config Harvest information on device
  

Reporting

• Modified multiple service desk reporting objects to enable reporting by region, location or device group
  • If devices from multiple regions, locations or device groups are present on a ticket, then that ticket will show in the report for each region, location or device group from where it has assigned devices
• Multiple Service Numbers are now displayed on new lines, and include the newly added Product field

Administration

• External Applications: New page
  • Registering an external application to the platform allows to add a link to that application from the website's menu
  • OAuth settings are configurable for the external application to allow it access to data provided by the Gemmb Api
• Platform Config: New page
  • Allows editing of the platform's Smtp configuration that is used for all outbound email notification
  • Allows editing the MapQuest Api key for the platform

Web Api

• Access Tokens have changed properties
  • The HashedPassword property has been deprecated
  • Use the new EncryptedPassword property to send the password
  • The EncryptedPassword can be generated using JavaScript or c#
• ​Better handling of Http response code for API requests that have a missing or invalid AccessToken
  • HTTP Status Code 500 replaced with HTTP 401 for requests that require authentication
  • HTTP Status Code 500 replaced with HTTP 403 for requests where the authenticated request does not have the required access permission
• Api request limit changes
  • The Api limiting system has been enhanced to improve usability
  • Automated rate limiting greatly simplifies client/script code as the Api will throttle its responses rather than returning “Too Many Request” errors

Issues Fixed

Reporting

• Changed the "Between Hours" reporting setting to allow reporting on consecutive hours that cross midnight, e.g. reporting between 20:00 and 07:00

Web

• Support Notes
  • To improve security, the ability to add external links and images has been removed. Copy & paste of images still works as the images are embedded
  • Fixed issue whereby images were not scaling correctly
• ​Ticket page
  • Remove button for contacts wasn't displaying in some circumstances
  • Change ticket start and end dates were not displaying correctly in Internet Explorer
  • Ticket timers for tickets created from Ticket Templates were in some rare cases not being  applied to the ticket
  • Turned off auto-complete on the ticket create form's input field​
    
• Ticket Search: Fixed description column formatting
• Api Access Profiles
  • Poller drop-down was not selecting the value on load
  • Api Target Type Name was not being used to label the correct items
• ​Api Definitions
  • Removed Action Request script section
  • Added additional help descriptions
• ​Device Agent administration: Added additional help descriptions
• Status page: Fixed logic for setting the visibility of entity properties

Patch Releases

Web Api [2019-11-05 23:32]
New Features

• Added Grafana data sources

Issues Fixed 

• Fixed issue around ticket visibility for read-only OAuth access tokens