Version 2.20.13291.0

10/9/2020

Comments

New Features

Monitoring

Poller: New version, running on .NET Core
- Installs self-contained, removing dependency on .NET Framework version
- Improvements in poller services load balancing to allow selection of least loaded poller service
- Poller Operating System labels shown on poller dashboard
Poller Services: improvements to Poller Service Process model to use separate child processes for each key functional component to provide process separation
Linux Poller (beta version)
- Functionally equivalent to the Windows poller, built to run on Linux
Gemmb Agent:
- Improved Powershell integration
- Improved stability and performance
- Just-in-time Remote Desktop access to Windows machines when connecting using the Connector
  - Active Directory Identity field added to User object to support this function
  - The Active Directory Identity is added to the Remote Desktop Users group on the target machine before the connection, and is removed when the connection terminates
  - Password Vault integration of just-in-time access features
    - Optional setting to allow user to be added into the local Administrators group
  - Watch the feature preview video
- Implemented Agent auto-registration
  - Can be used with software deployment systems to install the GemmbAgent.msi software with parameters that work in conjunction with the auto Registration Profiles defined in the platform
- Added setting in Agent Admin to control the "Log on as" a specific Windows account for the agent service
  - This setting must be configured in the Agent Admin to persist it between automatic upgrades. This setting is relevant if a specific service account is required, rather than the default LocalSystem account
- Implemented methods to support the customer Cmdb Sync feature
- Extended Event Log monitoring
  - Implemented Event rollup feature. The Agent will monitor the same event occurring within a specified time window, and log it once only for that window, with the count of events that occurred
  - Added event filtering by event source
  - Modified Event Id filtering to allow for both included and excluded event Ids, or range of Ids
  - Added alert classification configuration for event logs
  - Added event filter scripting facility
- Agent automatically discovers its parent device
- Agent monitors installed software and patches
- Starting with this version, the Gemmb Agent is a 64 bit application only, and will not work on 32 bit operating systems
- Agent .Net Framework minimum requirement downgraded to v4.6.1
Snmp Network Discovery
- Discovers devices on the network using an existing poller
- Ability to import discovered devices and locations into the Cmdb using the web page or the Gemmb Import Excel Add-In
Connector: Added configuration section in the device page
- Allows to specify multiple ports for the different protocols
- Allows to disable port checks during device discovery
- Allows to disable connector functionality to device
General improvements have been made in the platform controlling which polling actions are enabled by default
Polling and alert correlation takes into account the newly added manually configured parent of a device

Knowledge Management

Introduction of Knowledge Bases and Knowledge Articles
- Knowledge Navigator
- Integration with Service Desk
- Integration with Cmdb / Devices
The Knowledge Management feature can be enabled or disabled on a per customer basis, using service catalogs

Service Desk

Knowledge integration
- Suggested knowledge articles are shown based on devices, business services or contacts assigned to the ticket
The Service Desk feature can now be enabled or disabled on a per customer basis, using service catalogs
Alert Routing page: new setting under "Topology Alert Ticket Sharing" to allow child symptom devices to always be added to the ticket
- Symptom devices' contacts are added to ticket as non-primary contacts
Ticket page
- Allow contacts from multiple customers to be assigned to the same ticket
- Included additional fields to search by when searching for devices to assign to a ticket
- Changed ticket history grid to show plain text instead of formatted text for value and old value
- Changed the way devices are added to the ticket. A more comple device grid is displayed for selection. Multiple devices can be selected and assigned
- Device Auto Assignment Rules: New feature for Change tickets
  - Allows creation of rules based on devices' Regions, Locations, Device Types, Device Groups, and Business Services
  - Devices that generate alerts during the Change implementation window, and match a configured rule, are automatically assigned to the change ticket
Ticket Group page: Added new feature "Allow direct close". Setting this to false requires tickets to be resolved first, before being allowed to be closed
Ticket Templates page: Added ability to configure the new Device Auto Assignment Rules feature for Change tickets

Service Management

Allow service catalogs to be applied at customer level to control enabling or disabling platform features such as
- Knowledge Management
- Service Desk
Platform Config web page has new settings that control the enforcement of above service catalog settings
Services page has a new bulk creation feature, based on available polling actions that are not yet created as a service

Reporting

New reporting objects
- Cisco CallManager statistics
- Server Cpu and Memory
- Apc Ups statistics
- Installed Products
- Installed Patches
- ISDN voice reports
- 95th Percentile reports created for multiple reporting objects
- Device reachability statistics excluding implementation periods
Implemented reporting by Device Type

Gemmb Import

Added feature to export customer data from the platform into Excel
Added network discovery export to Excel to allow editing of discovery results before performing an import of the data into the Cmdb
Added Syslog mapping to device

Cmdb Sync

New feature allows import of customer Cmdb data from SQL Server
- Based on the Gemmb Import tool functionality
- Customisable SQL queries and mappings using the new Cmdb Sync web page
- Requires an Agent to be installed with access to the SQL Server

Website

UI tweaks for a cleaner look
- Moved language selection drop-down from website header into user preferences pop-up, under the new UI Settings section
Agent Registration Profiles: New page
- Configures settings to use for automatic registration of agents
Agent Event Log Profiles: New page
- Allows event log monitoring profiles to be created and mapped to devices
Platform Config page
- Added settings for alert classification definitions
- Added settings for Syslog that enables the platform to send Syslog messages to a server when users log in, or perform any audited action in the platform
Integration Profiles page
- Added methods to create alerts
- Added method to remove Http headers
- Added additional Http methods for external events
- Added system timers
- Added "AssignedTicketDeviceItems" property to integration models
Added "Tag" field to the Device item
Locations page: Added time zone column to grid
Device page
- Added option to manually set the device's parent device
- Added display of the device's assigned pollers
- Agent event log configuration has been extended to allow configuration of the new features rolled out in this version of the agent
- Implemented a bulk update of Event log settings, based on the event log hierarchy
- Added agent discovered software lists
  - Installed Products
  - Installed Patches
  - Windows Update History
Syslog Profiles page: migrated to customer based profiles
Enabled top and bottom grid pager to be visible, in several pages
Syslogs, Event Logs and Aaa Logs pages
- Added export to Excel function
- Changed grid filtering method
Allowed deletion of a Location and Region
Added two new customer level report pages for agent discovered software
- Installed Products
- Installed Patches
Web Api documentation style change
Admin Packs page: Allow bulk upgrade and apply of Admin Packs

Web Api

Created Ticket User History statistics web Api methods and objects. Used to provide insights regarding ticket creation, state changes, and journal creation and update statistics

General

Gemmb branding update
- New logo, new colours
- Reflected in all application logos and icons
Improved database performance across multiple areas
Enabled Tls for platform emails

Issues Fixed

Fixed an issue in the Reporting add-in that was not handling the "Between Hours" reports correctly when using Customer, or custom, time zone for the report
Fixed an issue in the Ticket page whereby implementation date selection was not being disabled correctly for change tickets
Fixed an issue in the statistics page that was preventing the data export grid from changing pages when the pager was clicked
Improve Syslog handling, including fixing issue with Cisco Syslog format not conforming to RFC5424
Automatically initialise device discovery in bulk import process and when manually assigning a service catalog to a device
Fixed issue in Notification Profiles that was not allowing editing of newly created email template
Fixed an issue in Services page that was incorrectly pre-populating textboxes when creating a new item
Fixed issues in Integration Profiles page when creating new Http Client, and when saving Default Request Headers
Fixed issue in Device page, whereby the Syslog scripts were not being displayed correctly
Fixed issue in Device page relating to the map image not displaying correctly
Fixed issue in Ticket Group page that prevented some changes to be saved
Fixed issue in Pollers page preventing the Upgrade button from enabling
Fixed issue in Ticket Dashboard quick close function when no closure codes were defined for a Ticket Group
Added ticket history logs when engine closes a ticket from auto-close
Changed Config Harvest alert when clearing "running" flag to Informational
Improved internal watchdog logic to avoid watchdog restarts in cases of poor connectivity from the poller to the website
Fixed issue causing poller RIP advertisements to fail on some interfaces, which resulted in regular error event log messages
Fixed an issue around the discovery date that in some circumstances was causing an endless loop on a device with failed discovery
Fixed issue in Api Polling, whereby authentication was not properly detecting a failed login attempt, and could result in polling failure until poller restart
Removed latency and reachability items from Stats Navigator when the device does not have an IP address
Fixed issues in Device page that were preventing the Action save windows from automatically closing
Fixed a display issue in Device Agent Entity Definition page related to Parent Id selection

Patch Releases

Reporting Api [2021-06-22 08:42]
Issues Fixed

Fixed issue in table and Excel processing when removing unassigned items
Fixed issue in interface utilisation, system uptime and reachability reports by device group that was not correctly filtering the included devices by the device group

Gemmb Agent [2021-06-21 06:15]
Issues Fixed

Fixed issue in Windows Update History processing
Fixed issue that could in certain circumstances cause Exchange / SQL polling to not process correctly

Web Api [2021-04-19 05:47]
Poller Service [2021-04-19 05:45]
Issues Fixed

Integration Profile Access Token was timing out in some circumstances

Windows Agent [2021-04-18 22:12]
Issues Fixed

Fixed false positive report from Windows Defender in AppObject.Agent.dll

Windows Poller [2021-03-04 06:51]
Linux Poller [2021-03-04 06:56]
Issues Fixed

Snmp v3 engine changes to handle devices not reporting all required engine information in initial discovery
Snmp v3 was not using Snmp Access Profile port, timeout and retry count settings for initial v3 discovery poll, causing poll to fail if a non-default port was configured

Reporting Api [2020-09-14 08:32]
Issues Fixed

Fixed issue in device reachability charts

Poller Service [2020-09-14 08:31]
Issues Fixed

Increased SQL timeouts

Gateway [2020-09-12 23:51]
Issues Fixed

Improved startup reliability when services not available at startup

Poller Service [2020-09-12 03:57]
Issues Fixed

Fixed issue in startup of service when database not accessible

Gemmb Agent [2020-09-11 06:53]
Issues Fixed

Fixed issue in 32 bit to 64 bit registry migration

Comments

Release Notes.