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Release Notes.

VERSION 2.20.19301.0

2/7/2021

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New Features

Monitoring
  • Windows Agent
    • Windows Update
      • Enables automatic regular checking for updates and installing of updates
      • Also includes manual control over updates and bulk updates of devices
      • Windows Update Profiles used to configure the automatic updates schedule
    • PowerShell
      • Execute PowerShell scripts on the computer, issued from the website
    • Services
      • Live list of services, ability to stop/start etc
    • Processes
      • Live list of processes running with ability to kill running process
    • Live Summary
      • Live query to the agent for current utilisation stats for Cpu, memory, disk etc.
    • Included audit failure/success in all Agent event logs
    • Include seconds in Agent event logs timestamp
  • Linux Agent
    • Agent for Linux operating systems, with functionality similar to the Windows agent's where applicable
  • Pollers
    • Allow Snmp trap port to be configurable
    • Improved error handling when trying to open a port that was already in use, or when poller shutting down
    • Include Entity Parent in alert notes
Security
  • Active Directory Integration
    • Enables login to platform using Active Directory credentials of format [email protected]
      • Requires domain ownership verification by the platform using a public DNS entry
      • Requires a Device Agent with access to the Active Directory to perform queries for authentication and group membership
        • All communication to the Device Agent is encrypted
        • A user's credentials are encrypted in the user's browser prior to being sent to the platform's webservers
        • The credentials are encrypted using the Agent's PKI certificate before being transmitted to the Agent for login verification
      • Active Directory Profiles are used to set up and configure the feature
        • User permissions are controlled by Active Directory
          • Active Directory groups are mapped to the platform's User Groups to grant the required permissions in the platform
  • Added "Two Factor Authentication Required" option on User Group
    • Membership of a group is conditional on the login of the user having been Tfa authenticated
      • Only applies to users, not other group members, like Integration Profiles
        • These other types can not use two factor authentication, and hence will not be considered members of the group
        • Users authenticated via an ApiKey are not Tfa authenticated, and hence will not be considered members of the group
Service Desk
  • Added custom tag <customerlist> to ticket creation user input form
    • If used, it allows to select a customer in the ticket creation flow rather than having to change to the correct customer first
Service Management
  • Service Catalogs
    • Added new setting to allow granular control of which polling types are automatically included in a service catalog 
Reporting
  • Allowed saving password
  • New reporting objects
    • Device Software
    • Device Firmware
    • Labels for tickets 
  • Forecasting using Machine Learning
    • Several new objects added that include ML Forecasting based on current data
  • Added ticket External Identifier to multiple tables and Excel objects
  • Added ticket Resolution time to multiple tables and Excel objects
  • NB: To see the new columns that were added to existing reporting tables and Excel objects, the reporting object has to be removed and re-inserted into the report template
Cmdb
  • Implemented customer level contact mappings
    • Allow mappings of contacts across different customers to better cater for a service provider hierarchy
  • Added the Affected contact type to the Device contact assignment
  • Added Vendors and Model Numbers properties to a Device
    • Discovery of a device supports Model Numbers and auto assignment of Vendors
      • Vendors need to be created using the existing Vendors page
      • To enable auto assignment of Vendors via device discovery, the expected Vendor names to be discovered need to be mapped to an existing Vendor in the system
Website
  • Device page
    • ​​​​​Added Settings for threshold and state to action activation
    • Improved initial load speed by loading certain tabs on demand
    • Minor layout changes for cleaner look
    • Included Windows operating system type (server/desktop) and Windows operating system caption in Agent details panel
    • The new Vendors and Model Numbers properties have been added
    • New Agent features
      • Live Summary displays live information received from the agent, such as current Cpu, Memory, Logical and Physical disk usage
      • Windows Services
        • List of Windows services with options to start, stop, restart
      • Windows Processes
        • List of active processes with options to kill
      • Windows Updates
        • check, download, install
        • Setting for Windows update profile
      • Powershell scripting
        • Issue live PowerShell commands that the agent executes
  • Devices page
    • Changed default view to only show Active devices
      • Added switch to include inactive devices
    • ​​The Device creation and editing forms have been redesigned​​
    • The new Vendors and Model Numbers properties have been added
  • Device Types page
    • Included child table showing assigned devices
    • Added ability to assign and unassign devices
  • Ticket Dashboard page
    • Added customer name
    • Combined columns for cleaner look
    • Added "Compact / Details" switch to change grid columns
  • Improved handling of WebApiBaseAddress configuration logic
  • Access Control page
    • Load on demand implemented on the security containers tree for better perfomance
  • Platform Config page
    • Added SQL CLR setting
    • Allowed spaces to be used in Alert Classifications
    • Added option to update all relevant configurations that refer to Alert Classifications when the classifications are changed
  • Fully customisable Login Page
    • Administered from the Websites administration page
      • Allowed further customisation of login page
      • Header Html customisable
      • Login page content Html customisable
  • Admin Packs
    • Added MinimumPlatformVersion property to enable filtering out available adminpacks to older platform installations
  • Published date added to software Version display in multiple places
  • The menu entry for the Aaa Profiles page has been moved to
    • Administration / Security / Aaa Profiles
Web Api
  • Included HttpHeaders in WebServerHttpHeaders header passed to WebApi. Allows  the platform's WebApi SysLog output to include HttpHeader information
  • Added Platform ExportCertificate WebApi method
General​
  • Pollers, Agents, and Gateway migrated away from legacy WCF framework to REST Api
  • Pollers upgraded from .NetCore3.1 to .Net5
  • The dynamic polling script compilations in the pollers and agents moved to a separate process to reduce memory foot print
  • Third party components updated to new versions

Issues Fixed

  • Fixed issue in status display that would sometimes report the overall status change time stamp incorrectly
  • Improved permission checking in the website for certain pages for better user experience
  • Added translations in muliple places where text was previously in English only
  • Fixes issue in WebApi Client code where cancellation token was not passed to underlying httpClient.SendAsync for some overload methods
  • Fixed issue in Api Access Profiles page for searching and filtering on device discovery grid
  • Added confirmation dialog before creating devices in Api device discovery
  • Changed multiple error messages to be consistent across the website
  • Fixed validation of change start/end dates in Ticket page
  • Fixed and cleaned up layout and styling in multiple pages
  • Fixed issue in Knowledge Navigator causing duplicate knowlege articles to list
  • Fixed issue in alerts and status that was casuing errors in the website due to some missing properties
  • Fixed issue in device auto assignment logic to tickets where some rules were incorrectly using a logical OR instead of AND
  • Fixed issue that could occur when moving a device between pollers
  • Fixed issue in polling where the device discovery was including entities that were not valid for the device's vendor product

Patch Releases

Web [2021-10-21 04:41]
Web Api [2021-10-21 04:44]
Poller Service [2021-10-21 04:43]
New Features 
  • Integration: Added scripting methods for Problem, Request, Change
  • Customer Cmdb sync: Allowed unassigning of DeviceType, DeviceGroup, CostCenter, BusinessService
  • Authorisation changes: Integration Profiles and identities using ApiKey logins are not considered to be two-factor authenticated by the system when checking group membership. This restricts access to certain actions that are only allowed for two-factor authenticated users
Issues Fixed 
  • Fixed an error in the user auto activation and auto deactivation methods
  • Fixed an issue that sometimes caused the Password vault creation to fail
  • Fixup of some excessive Syslog messages generated during login/logout and AD login/logout
  • Fixed an issue in the Snmp discovery. whereby the length of the Snmp information was causing a SQL truncation exception as it was being inserted/updated
  • Fixed object reference null exception in TraceRoute results when a traceroute hop is empty
  • Fixed issue in Integration Profile whereby items were not being deleted / undeleted correctly
  • Forced recalculation of Polling Action severity when state handling group is changed
  • PollerServiceApiClient had a logic error causing it to never remove a "down" poller service from the unavailable state
  • Poller service performance fixes
  • General performance tweaks of Data Retention Engine

Linux Poller [2021-09-26 08:57]
Issues Fixed 
  • Fixed an issue that could cause some statistics to not be inserted in some circumstances when the data retention engine was processing a table
  • Fixed null reference exception int Http Polling's Tcp tests when requestContent is null
  • Api polling: Fixed issue whereby device discovery was dependent on the network poller assigned to the device instead of the Api Poller
  • Config harvest: Added extra protection against exceptions casuing engine to fail to continue running
  • Fixed issue causing GemmbPollerHelper to crash due to runtime.template.json missing

Linux Agent [2021-09-23 03:44]
New Feature
  • Device uptime statistics collected by agent
Issues Fixed 
  • Fixed an issue in the memory polling that could report the same memory utilisation values in circumstances where an error occurs when accessing memory information

Windows Agent [2021-09-02 02:21]
New Feature
  • Device uptime statistics collected by agent
Issues Fixed 
  • Fixed an issue in the memory polling that could report the same memory utilisation values in circumstances where an error occurs when accessing memory information
  • Fixed issue causing Windows Update to stall

Reporting Add-in,
Reporting Api 
[2021-08-23 03:34]
New Feature 
  • Added Agent based system uptime reporting objects
  • Added short month name labels
Issues Fixed 
  • Fixed issue in the "Repeat by" section in Excel Ole that was incorrectly removing objects

Windows Poller [2021-08-17 02:12]
Issues Fixed 
  • Fixed an issue that could cause some statistics to not be inserted in some circumstances when the data retention engine was processing a table
  • Fixed null reference exception int Http Polling's Tcp tests when requestContent is null
  • Api polling: Fixed issue whereby device discovery was dependent on the network poller assigned to the device instead of the Api Poller
  • Config harvest: Added extra protection against exceptions casuing engine to fail to continue running
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  • Software
    • Release Notes
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    • Feature List
    • Supported Monitoring