The Gemmb Server Agent acts as the poller for Windows environments, giving access to Windows Server performance metrics and Event Logs for monitoring, statistics collection, alerting and ticketing.
Featuring built-in secure Desktop Sharing, the Agent enables your support team to perform remote troubleshooting by viewing or controlling users' Windows sessions.
Use our Server Agent to benefit from a single platform for managing your server, network and cloud infrastructure.
Gemmb Server Agent
The lightweight Gemmb Agent runs as a Windows service on the .Net framework, utilising about 25MB of memory and minimal CPU. After the initial installation and registration of the Agent on the Windows server or desktop, all subsequent configuration is performed via the website.
The Agent provides access to Windows performance metrics feeding them into the platform's monitoring, service desk and reporting functionalities.
In addition to the commonly used metrics of CPU, memory, logical and physical disk statistics, the agent also enables Windows Service and Windows Event Log monitoring.
The agent's flexible polling engine can be further customised via scripts to enable you to monitor every aspect of the Windows Server environment.
Windows Service Monitoring
With granular control over which services to monitor on each server, and during what time periods, service failures will generate alerts and tickets according to the configuration, making it easy for you to manage your customers' server environment.
Event Log Monitoring
The Agent provides a highly flexible and customisable event log monitoring engine that directly integrates into the platform's alerting and ticketing systems.
Each Agent's event log monitoring configuration may be tailored individually: you can select which logs to monitor on the server, which event levels, e.g. Critical, Error, etc, down to filtering by individual Event Id within the event log.
Alerting and ticket creation based on the monitored events is also configurable individually for each log.
The Agent makes remote support easy by providing your team a Desktop Sharing feature to Windows machines running the Agent. Using the Connector application for connectivity, your support team may view or control a user's desktop session, as well as elevated privilege desktops or Windows Secure Desktops, e.g. the desktop where the UAC prompt appears.
The level of access that is granted to the user's desktop, or the elevated desktop, may be configured individually in the platform.
The Agent has built-in features that can configure just-in-time access allowing users to Remote Desktop to the server.
By using this feature, you can remove the need to permanently grant support staff log on rights to the servers. Instead, they can use the Connector application to initiate a Remote Desktop session to a server running the Agent. The Agent will grant access locally on the server before connecting the user, and will revoke the access when the connection terminates.
The Agent collects Windows metrics to generate status, statistics and thresholding information in a manner consistent with other Gemmb monitoring components, resulting in direct integration with platform features such as service management, ticketing, statistics charting and reporting.
Each item polled by the Agent may be individually configured to monitor and collect data only during specific times, according to a time zone aware, flexible schedule.
View our comprehensive Feature List