Welcome to Gemmb​

With over 20 years of experience in managed services software, we provide an innovative platform to streamline your operations and service delivery.

Remove the islands in your tool set.

​Deliver more to your customers using a single platform.

Infrastructure Management

At its core, our platform is a highly scalable, distributed monitoring system ​for the multi-tenanted service provider.

Easily deployable and flexible, our system will scale from your smallest to your largest customers. Our secured pollers can be multi-tenanted, dedicated to a single customer or distributed within a single customer.

Choose the connectivity model that best fits your environment, using dedicated networks, or the public internet, knowing all communication is securely encrypted. More...

CMDB

The Gemmb platform uses a common Configuration Management Database  (CMDB) for all its components. This approach removes the need for data synchronisation, guaranteeing the same data integrity across all parts of the platform.

The CMDB is fully customisable, allowing you to build flexible item templates and properties,  with access controlled by the platform's multi-tenanted security system. More...

Service Management

Fully service catalog driven, our platform allows you to clearly define your services and service levels. Drive your infrastructure monitoring and service desk using this common service catalog.

Your support team has instant access to correctly prioritised tickets with your customised SLA timers applied. We help you deliver consistent services to your customers and meet your committed service levels. More...

Service Desk

Our service desk component supports several ITIL processes, such as incident, change and problem management, and request fulfilment.

Fully integrated with the infrastructure management, our proprietary, high performance correlation engine takes into account network topology, root cause analysis and events to create tickets and assign alerts maximising visibility of the incident's root cause. More...

Multi-Tenanted

Built for the multi-tenanted service provider, the fabric of our platform's security system allows complete access control for all roles in your and your customers' organisations. The application is built as a multi-tenanted cloud platform from its core, meaning you do not need to layer a custom portal on top of our system to give your customers access. More...

Cloud Agnostic

Built for the cloud, our platform can be installed in your own private cloud, or a public cloud, to align with your current cloud strategy. Communication between components in our platform is always encrypted.

Managed Service Providers struggle to deliver using a multitude of "best of breed" tools ultimately built for the enterprise. Our platform was born to provide an innovative new approach specifically for these service providers.