For managed service providers
One platform for infrastructure and service desk.
With over 20 years of experience in managed services software, we provide an innovative platform to streamline your operations and service delivery.
Remove the islands in your tool set. Deliver more to your customers using a single platform.
Managed service providers struggle to deliver using a multitude of “best of breed” tools ultimately built for the enterprise. Our platform was born to provide an innovative new approach specifically for these service providers.
Infrastructure management
A highly scalable, distributed monitoring system for the multi-tenanted service provider. Secured pollers can be shared, dedicated, or distributed — over dedicated networks or the public internet.
Read moreAI
Tenant-scoped AI profiles with specialised agents for tickets, syslog, event logs, configuration harvest and operator chat — plus skills, embeddings, C# event scripts, and MCP.
Read moreCMDB
One Configuration Management Database for every component. No synchronisation layer. Custom templates, properties, and multi-tenant access control.
Read moreService management
A common service catalog drives monitoring and the service desk, with time-zone-aware SLA timers applied automatically.
Read moreService desk
ITIL incident, change, problem and request fulfilment — tightly coupled to monitoring, topology, and root-cause correlation.
Read moreMulti-tenanted
Built as a multi-tenant cloud platform from the core. Customers use the same application, scoped by the permissions you grant.
Read moreCloud agnostic
Install in your private cloud or a public cloud. Communication between platform components is always encrypted.
Read moreCapabilities
Everything in one place
Infrastructure management
The Gemmb platform is a highly scalable, distributed monitoring system for the multi-tenanted service provider.
AI
Gemmb AI is not a chatbot bolted onto the side of your toolset. It is configured as tenant-scoped AI profiles, with specialised agents that run against tickets, syslog, event logs, harvested configurations, and operator chat — using the same CMDB, service desk and monitoring data your team already trusts.
Cloud monitoring
Our platform seamlessly integrates with your customers' Amazon cloud infrastructure.
Server monitoring
The Gemmb Server Agent acts as the poller for Windows and Linux environments, giving access to server performance metrics for monitoring, statistics collection, alerting and ticketing.
Service desk
Our service desk component supports several ITIL processes, such as incident, change and problem management, and request fulfilment.
Knowledge management
The platform's knowledge management features are integrated into the service desk, for easy access when your support team are working on tickets.
Service management
Fully service catalog driven, our platform allows you to clearly define your services and service levels. Drive your infrastructure monitoring and service desk using this common service catalog.
Identity management
Built for your security-conscious customers, our platform provides identity management features that help protect the security of their infrastructure.
Multi-tenancy
Built for the multi-tenanted service provider, the fabric of our platform's security system allows complete access control for all roles in your and your customers' organisations.
Remote access
The Connector application allows secure one-click access from anywhere to managed customer devices.
CMDB
The Gemmb platform uses a common Configuration Management Database (CMDB) for all its components. This approach removes the need for data synchronisation, guaranteeing the same data integrity across all parts of the platform.
Reporting
Our time-zone and business-hours-aware reporting tool simplifies standardised service reporting for your customers. The platform provides a wide range of continuously evolving reporting objects that can be instantly added to your reports.
