Platform
Infrastructure management, service desk, AI, and everything between.
The Gemmb platform is a highly scalable, distributed system for the multi-tenanted service provider — monitoring, CMDB, identity, remote access, knowledge, AI agents, and reporting on a shared fabric.
Agents, skills & MCP
AI that works inside your operations
Gemmb AI is not a chatbot bolted onto the side of your toolset. It is configured as tenant-scoped AI profiles, with specialised agents that run against tickets, syslog, event logs, harvested configurations, and operator chat — using the same CMDB, service desk and monitoring data your team already trusts.
MoreMonitoring
Infrastructure management
The Gemmb platform is a highly scalable, distributed monitoring system for the multi-tenanted service provider.
MoreAWS
Cloud monitoring
Our platform seamlessly integrates with your customers' Amazon cloud infrastructure.
MoreWindows & Linux
Server monitoring
The Gemmb Server Agent acts as the poller for Windows and Linux environments, giving access to server performance metrics for monitoring, statistics collection, alerting and ticketing.
MoreITIL
Service desk
Our service desk component supports several ITIL processes, such as incident, change and problem management, and request fulfilment.
MoreService desk
Knowledge management
The platform's knowledge management features are integrated into the service desk, for easy access when your support team are working on tickets.
MoreCatalog & SLA
Service management
Fully service catalog driven, our platform allows you to clearly define your services and service levels. Drive your infrastructure monitoring and service desk using this common service catalog.
MoreSecurity
Identity management
Built for your security-conscious customers, our platform provides identity management features that help protect the security of their infrastructure.
MoreBuilt for MSPs
Multi-tenancy
Built for the multi-tenanted service provider, the fabric of our platform's security system allows complete access control for all roles in your and your customers' organisations.
MoreConnector
Remote access
The Connector application allows secure one-click access from anywhere to managed customer devices.
MoreSingle source of truth
CMDB
The Gemmb platform uses a common Configuration Management Database (CMDB) for all its components. This approach removes the need for data synchronisation, guaranteeing the same data integrity across all parts of the platform.
MoreWord Add-In
Reporting
Our time-zone and business-hours-aware reporting tool simplifies standardised service reporting for your customers. The platform provides a wide range of continuously evolving reporting objects that can be instantly added to your reports.
MoreWe are committed to delivering high quality software, continuously improving and bringing innovative new features to your platform.
See the full capability list
The platform is continuously evolving. Browse features, monitoring coverage, or request a conversation.