Single source of truth
The Gemmb platform uses a common Configuration Management Database (CMDB) for all its components. This approach removes the need for data synchronisation, guaranteeing the same data integrity across all parts of the platform.
The CMDB is fully customisable, allowing you to build flexible item templates and properties, with access controlled by the platform's multi-tenanted security system.
All components in our platform refer to a single Configuration Management Database (CMDB). There is no need for multiple data entries or data synchronisations between your monitoring tools and service desk.
Data integrity is easy to maintain in our system, as your team has only one CMDB to manage. You can rest assured the data you are presented with is consistent across the platform.
You can create fully customised CMDB extensions for your customers, with flexible templates and properties, allowing you to tailor each CMDB to meet specific business needs. The same multi-tenanted security applies to items in the CMDB as well, allowing you to fully customise access to each CMDB as well as its Configuration Items (CIs).
Custom properties for CIs are also supported, with a wide range of data types available, including date-time, integers, strings, booleans, and configurable select values. Each property can be validated, and sensitive data can be securely stored using encrypted storage. Additionally, date-time properties come with monitoring capabilities, allowing you to set up thresholding with three levels of severity to receive alerts when critical time-based conditions are met. To enhance flexibility, calculated properties enable the calculation of durations between date-time values. For more complex scenarios scripted properties offer even more dynamic customisation, allowing you to calculate property values based on any other CI properties.
Custom CI templates can be built for each type of CI, defining necessary properties and establishing relationships between CIs. The platform also allows you to extend the built-in configuration items, such as Contacts, Cost Centres, Customers, Devices, Users, and User Groups, with custom properties.
Transitioning a new customer is turned into a simple exercise using our Gemmb Import Excel Add-In tool. Gather your customer's CMDB information in a spreadsheet, validate the data against your platform at the click of a button, and import it automatically.
Use our tool to save your transitioning team hours of manual data entry and avoid potential data integrity issues due to human error.
To help you populate the CMDB from external databases, our platform provides a flexible CMDB import scripting facility, with an option to run the import scripts on a schedule.
You can define multiple SQL queries to external databases as part of the scripts, and map the returned data to entities that our system recognises, such as devices, locations, contacts, and more.
You have full control over which items to import from the queries, and whether to allow updates to existing items in the platform's CMDB.
The CMDB sync utilises the same underlying validation and import logic as the Excel Add-In, so you can rest assured that only valid data is imported into the platform.
Our platform is time-zone aware, allowing you to configure customer locations with different time zones. For example, you can define coverage times, customer business hours, and support notes that take into account the time zone configuration.
Using the support notes feature, you can let your team know what to do and when. Information presented will be in the context of the time in the applicable time zone, boosting the efficiency of your global operation.
Our reporting tool supports business hours reporting using the configured time-zone-aware customer business hours. Coverage times defined in the system drive the SLA in service desk, utilising the time zone information.
See the full capability list
The platform is continuously evolving. Browse features, monitoring coverage, or request a conversation.
