Features

Platform feature list.

Our platform provides numerous continuously evolving features. The list is updated regularly, and represents an overview of current capabilities.

14 areas · 379 capabilities

Infrastructure Management

Adaptive Ping Engine

  • Configurable per poller
  • Adapt to network conditions for each monitored device
  • Latency and packet loss statistics

SNMP

  • Scripted polling engine
  • Poll state, statistics, thresholding, and generate alerts
  • Customisable controls per polled items
    • Enable, disable, and threshold customisation
    • Global defaults with overrides
  • Thresholding over customisable time periods
  • Complex polling scenarios with scripting capability
  • Poll individual SNMP OID's or walk SNMP tables
    • Poll results processing with C# scripting for state, statistics and thresholding
  • SNMP Access Profile to define snmp community strings, timeouts, retries and custom port settings
  • Easy setup using centralised Admin Packs library
  • Import device SNMP data to simplify platform configuration for new device types or assist in fault finding
  • SNMP trap processing
    • Profile based allowing any trap to be represented with appropriate alert text and severity
    • Topology processing for link availability

HTTP Polling

  • HTTP protocol health of websites, web services or web applications
  • Customisable scripting engine. Poll multiple content types to capture
    • HTTP prot ocol response state
    • HTTP response performance statistics
      • Total response time
      • Response breakdown to show performance of different content types (e.g. static vs. data driven content)
  • SSL protocol monitoring
    • SSL certificate expiry
    • SSL certificate name mismatch
    • Check and warn if obsolete and vulnerable SSL protocols are enabled

DNS Polling

  • Customisable DNS polling
    • Supports all relevant DNS record queries, e.g. A, MX, NS, URI, CNAME etc
    • Query response validated against pre-configured values
    • Generate alerts if DNS response not as expected

API Polling

  • Flexible API based polling, customisable to query various APIs, e.g.
    • Viptela vManage
    • VMware vCenter
  • Supports multiple authentication methods to the API
  • Customisable polling scripts for each API
  • Simple import of discovered devices into platform for monitoring
  • Supports API based polling of devices for
    • State
    • Statistics
    • Thresholding

NetFlow and sFlow Collection

  • Breakdown of NetFlow or sFlow information
    • Top Talkers
    • Top Listeners
    • Top Conversations
    • Top Applications
    • Top Protocols
    • Top Types of Service

Syslog

  • Generate alerts
  • Collect and store Syslog with search capability
  • C# scripting for customisation

TACACS AAA

  • Managed devices can use poller as a TACACS AAA server
  • Authentication
    • Gemmb database used to authenticate access to the device
    • Integrates to Configuration Harvest engine to allow for a randomised one-time password
  • Authorisation
    • Use the Gemmb security system to define the access rights a person has to the device
    • Administrator or Non-Administrator (read-only) access
  • Accounting
    • Record all authentication attempts
    • Record commands issued to the device
    • Accounting information is secured using the platform's security system

Configuration Harvesting

  • Flexible scripting engine
  • Issue any command to a device and record output to be saved as configuration documents
  • Documents saved and compared to previous version
  • Utilise Telnet, SSH, or SNMP initiated TFTP protocols
  • Configurable time of day for the daily schedule

Poller

  • Available for Windows, Linux, and Docker
  • Poller assignment
    • Default customer poller
    • Deploy multiple poller within a customer
    • Assign to region, location, or per device
  • Poller administration and deployment
    • Roles based
    • Delegate poller deployment per your requirements
    • Allow customer to deploy pollers if required
  • Flexible poller configuration
    • Ping engine "dead-time"
    • SNMP poll interval
    • HTTP poll interval
    • Protocol ports — NetFlow, Syslog listening ports
    • Statistical rollup period
  • Simple upgrade
  • Self monitoring
  • Comprehensive in-built "watch dog"
    • Automated recovery from rare software failures
    • Automated recovery from failed upgrade process
  • Overdue (offline) poller notification
  • Backup poller registration
  • Dynamic IP address support
    • Dynamic IP address resolution of devices that do not have fixed IP addresses and utilise dynamic DNS

Master Poller

  • Available for Windows, Linux and Docker
  • Allow multiple customers to be polled by a single Master Poller. A truly multi-tenanted poller
  • Create a Virtual Poller for a customer on a Master Poller
  • The Virtual Poller appears like a standard poller, allowing assignment to regions, location, devices or as customer default
  • Utilised in cases where a Managed Service Provided has already invested in connectivity to multiple customers from their data centre
  • Handles routing to different customers if required
  • Ideal for Internet Service Providers or MPLS Service Providers where all customer devices are reachable from a core monitoring network

Scheduling

  • Poll 24x7 or according to specified schedule
    • Time zone aware
    • Customisable for each polled item

CMDB IP Address Conflict Management

  • Auto-detection of duplicate IP address in the CMDB where there is a polling conflict
  • The CMDB allows any IP address to be assigned to any device, but if a poller is assigned two devices with the same address, the conflicting assignment is denied and a report is issued to the administrator

Topology Discovery

  • The polling topology of a customer's managed devices is discovered
  • Topology discovery and dependencies will handle cases where not all devices are managed by the service provider
  • Dynamic integrated topology display on web site.
    • Quick visualisation of network topology and the state of each managed device
  • Integrates into service desk
    • Used for root cause analysis
    • If multiple devices become unreachable, the topological information allows a single ticket to be created for the entire "incident"

Snmp Network Discovery

  • Discovery of devices on the network using Snmp
    • Import discovered devices and locations into the Cmdb for monitoring
    • Supports import using the Gemmb Import tool for ease of editing of discovery results

Connector

  • Automated "One Click" access to monitored devices
  • Secure AES-256 encryption, using a one-time encryption key for all connectivity
  • Built-in support for Http/Https, Telnet, SSH, and RDP protocols
  • Connection brokered by poller
  • All traffic is outbound from the poller and from the operator's PC
    • Simplified customer firewall rules. In most cases, no customer firewall rule changes are required
    • Compatible with most proxy servers
      • Basic and Integrated authentication support
  • Integrates into the platform's Password Vault system
    • Connect without revealing credentials to operator
  • Supports two-factor authentication

Tools

  • User initiated tools for remote troubleshooting
    • SNMP Live Query
    • Ping
    • Trace Route
    • Connector
      • Remote Desktop
      • Telnet
      • Ssh
      • Http/Https
    • Shell
    • PowerShell
    • Windows Desktop Sharing
    • Windows Services list/start/restart/stop
    • Windows Processes list/terminate
    • Live Server Stats (CPU, memory, disk, etc)
    • Windows Update

Web Site

  • Status display
    • Supports complex hierarchical device configurations
    • Aggregates device status for quick status overview
  • Alerts dashboard
    • Integrated with service desk
    • Acknowledgement of alerts
      • Adapts to customers' auto ticketing configuration
      • Assign to tickets
      • Create new tickets
      • Acknowledge only
  • Statistics display
    • Supports complex hierarchical device configurations
    • Custom time selection and data aggregation
      • Display raw data where supported
      • Day by hour analysis (a.k.a. "busy hour")
    • Export statistics data to Excel
  • Monitoring tools at your fingertips
    • SNMP Live Query
    • Ping
    • Trace Route
    • Connector
    • Accessible from all relevant parts of the web site
      • Integrated with service desk
      • Integrated with monitoring
      • Integrated with CMDB
      • Integrated with topology
      • Windows Services start/stop

Need vendor-level monitoring coverage?

Overview of SNMP, agent, API and vendor coverage across the platform.

Supported monitoring

How polling is defined

Browse public Admin Packs — the polling configuration Gemmb platforms download for each vendor and technology.

Browse admin packs

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