The Gemmb platform uses a common Configuration Management Database for all its components. This approach removes the need for data synchronisation, guaranteeing the same data integrity across all parts of the platform.
All components in our platform refer to a single Configuration Management Database (CMDB). There is no need for multiple data entries or data synchronisations between your monitoring tools and service desk.
Data integrity is easy to maintain in our system, as your team has only one CMDB to manage. You can rest assured the data you are presented with is consistent across the platform.
Automated Bulk Import
Transitioning a new customer is turned into a simple exercise using our Gemmb Import Excel Add-In tool. Gather your customer's CMDB information in a spread sheet, validate the data against your platform at the click of a button, and import it automatically.
Use our tool to save your transitioning team hours of manual data entry and avoid potential data integrity issues due to human error.
To help you populate the CMDB from external databases, our platform provides a flexible CMDB import scripting facility, with an option to run the import scripts on a schedule.
You can define multiple SQL queries to external databases as part of the scripts, and map the returned data to entities that our system recognises, such as devices, locations, contacts, and more.
You have full control over which items to import from the queries, and whether to allow updates to existing items in the platform's CMDB.
The CMDB sync utilises the same underlying validation and import logic as the Excel Add-In, so you can rest assured that only valid data is imported into the platform.
Time Zone Support
Our platform is time zone aware, allowing you to configure customer locations with different time zones. For example, you can define coverage times, customer business hours, and support notes that take into account the time zone configuration.
Using the support notes feature, you can let your team know what to do and when. Information presented will be in the context of the time in the applicable time zone, boosting the efficiency of your global operation.
Our reporting tool supports business hours reporting using the configured time zone aware customer business hours.
Coverage times defined in the system drive the SLA in service desk, utilising the time zone information.
View our comprehensive Feature List