Blog Archives

Version 2.19.15131.0

13/5/2019

Monitoring

Snmp Cluster Polling
- Snmp cluster polling allows the poller to poll multiple devices for information that relates to a single logical Snmp entity
- Examples of Snmp cluster polling are cases where networks include multiple centralised controllers with remote devices that can register to any of the centralised controllers.
  - A typical example is Wireless Access Points that associate to either of two core Wireless LAN Controllers, but not both at the same time
Snmp Polling - added new configuration option in Snmp Access Profiles to set the number of Oids polled per request
Api Polling - added new property, IPAddresses, to device discovery, to capture a list of discovered IP addresses on the device
- Added option in Api Access Profiles to select any of the discovered IP addresses when creating new devices from the discovery

Service Desk

Enabled Service Levels on manually created tickets. This feature also enables ticket timers on these tickets
- The applicable service level is configured via the Ticket Template administration page
Alert classifications (Network, Security, Server, Voice) have been made available. These classifications can be configured for:
- Devices
- Device types
- Device groups
- Business services
Added alert classification processing order to the Ticket Group administration
- The alert classification processing order is used by the system to determine which user group is automatically assigned as the ticket assignee in cases where multiple classifications apply to the ticket

Reporting

Added configuration harvesting status report to web site
Added option in Word Add-In to enable reporting by Device Group. This new option works similarly to reporting by Region or Location
- Added configuration option in Device Group page to specify that the group is a Reporting Group. Only device groups that are marked as reporting groups will be used by the Word Add-In when reporting by Device Group is selected

Snmp, Api and Device Agent discovery: Improved handling of multi-parent hierarchies to address issue whereby removal of parent entities was not handled correctly in certain circumstances
Added customer tag to the page's title, to show on browser tabs
Added device name to page's title in statistics page when a single device's statistics are shown
Changed wording in Device Agents page for agent config pop-up, to specify System Default or Customer Default
Changed column layout of Devices page to better fit on smaller screens

Poller [2019-07-10 23:51]
Poller Service [2019-08-02 04:24]
Web Api [2019-08-02 04:25]
Reporting Api [2019-07-10 23:53]
Feature

Issues Fixed

Fixed issue in config harvesting whereby an on-demand harvest requested within 10 minutes of the previous harvest would cause any new changes to not be registered
Changed processing of Telnet and Ssh harvesting output to strip Ansi escape sequences
Fixed issue that was causing External Reference field's value to not display in web page. Issue affected Problem tickets only
Fixed issue whereby device state alerts were not being associated with Open/In Progress tickets

Web [2019-06-10 06:03]
Issues Fixed

Fixed display error of next harvest time badge, in config harvest report
Changed default error page redirect behaviour and added extend error logging
Fixed issue in ticket search page that was prohibiting sorting and filtering on timestamp columns
Fixed issue in device page whereby service number's Description field was not editable
Fixed Html encoding issues of translated strings

Poller Service [2019-06-07 09:15]
Web Api [2019-06-07 09:17]
Issues Fixed

Fixed an issue that was causing Ticket Create event to fire when additional alerts were added to a ticket during the poller lock period
Fixes issue whereby Ticket State Change event not firing when poller moved ticket to In Progress
Fixed issue that was causing and integration profile to fail to close a ticket when a ticket closure code had never been defined on a ticket group
Fixed issue whereby integration profile could not change the ExternalIdentifier assigned to a ticket
Fixed issue whereby business hours configuration was not saving in certain circumstances

Web [2019-06-03 23:33]
Web Api [2019-06-03 03:05]
Issues Fixed

Fixed issue whereby coverage time was not saving in certain circumstances
Fixed issue whereby change ticket creation was failing to save in certain circumstances
Fixed issue with Html encoding of data in certain client templates and pages
Modified config harvest engine to skip if device is not reachable
Strengthened security of password encryption handling

Comments