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Version 2.19.19131.0

16/9/2019

Comments

New Features

Monitoring

Connector: New version
- Supports web browsing of device management Url using embedded Chromium browser
- Uses built-in functionality for all supported protocols thus removing the need for launching external applications for Telnet, Ssh etc
- Revised encryption for more reliable and better performance
- This version of the connector is not compatible with the previous versions
  - The pollers must be updated to the latest version for the new Connector
  - The device agents must be updated to the latest version for the new Connector
Added selection of Top X to statistics charts data export where applicable, for example NetFlow. The selection applies to the data grid and exported data
The NetFlow system has been extended to process data received via the NetFlow v9 protocol
Netflow statistics are now configured separately from other stats in archiving engine
Added Area information to Status page
Api polling: Extract Serial and Asset Numbers from Device and Entity properties during entity discovery process

Service Desk

Added Update timers to tickets
- Update timers are configurable with different values for open tickets and suspended tickets
All ticket timers may now be applied to Request tickets as well, in addition to Incidents
Added Created By and Modified By search criteria to ticket search

Configuration

Added Product field to Device Service Numbers
Additional information displayed in Devices page

Security

Modified the users page to allow automatic activation or deactivation of a user at a specified time
- Use for example to grant third party contractors login access to the platform for a limited time
Modified password vault credentials to allow setting a validity period for the credentials
- Use for example to grant third party contractors access to customer devices for a limited time
Added DeviceNmsFlag.Configs to allow control of access to Config Harvest report and Config Harvest information on device

Reporting

Modified multiple service desk reporting objects to enable reporting by region, location or device group
- If devices from multiple regions, locations or device groups are present on a ticket, then that ticket will show in the report for each region, location or device group from where it has assigned devices
Multiple Service Numbers are now displayed on new lines, and include the newly added Product field

Administration

External Applications: New page
- Registering an external application to the platform allows to add a link to that application from the website's menu
- OAuth settings are configurable for the external application to allow it access to data provided by the Gemmb Api
Platform Config: New page
- Allows editing of the platform's Smtp configuration that is used for all outbound email notification
- Allows editing the MapQuest Api key for the platform

Web Api

Access Tokens have changed properties
- The HashedPassword property has been deprecated
- Use the new EncryptedPassword property to send the password
- The EncryptedPassword can be generated using JavaScript or c#
Better handling of Http response code for API requests that have a missing or invalid AccessToken
- HTTP Status Code 500 replaced with HTTP 401 for requests that require authentication
- HTTP Status Code 500 replaced with HTTP 403 for requests where the authenticated request does not have the required access permission
Api request limit changes
- The Api limiting system has been enhanced to improve usability
- Automated rate limiting greatly simplifies client/script code as the Api will throttle its responses rather than returning “Too Many Request” errors

Issues Fixed

Reporting

Changed the "Between Hours" reporting setting to allow reporting on consecutive hours that cross midnight, e.g. reporting between 20:00 and 07:00

Web

Support Notes
- To improve security, the ability to add external links and images has been removed. Copy & paste of images still works as the images are embedded
- Fixed issue whereby images were not scaling correctly
Ticket page
- Remove button for contacts wasn't displaying in some circumstances
- Change ticket start and end dates were not displaying correctly in Internet Explorer
- Ticket timers for tickets created from Ticket Templates were in some rare cases not being applied to the ticket
- Turned off auto-complete on the ticket create form's input field
Ticket Search: Fixed description column formatting
Api Access Profiles
- Poller drop-down was not selecting the value on load
- Api Target Type Name was not being used to label the correct items
Api Definitions
- Removed Action Request script section
- Added additional help descriptions
Device Agent administration: Added additional help descriptions
Status page: Fixed logic for setting the visibility of entity properties

Patch Releases

Web Api [2019-11-05 23:32]
New Features

Added Grafana data sources

Issues Fixed

Fixed issue around ticket visibility for read-only OAuth access tokens

Comments

Version 2.19.15131.0

13/5/2019

Comments

New Features

Monitoring

Snmp Cluster Polling
- Snmp cluster polling allows the poller to poll multiple devices for information that relates to a single logical Snmp entity
- Examples of Snmp cluster polling are cases where networks include multiple centralised controllers with remote devices that can register to any of the centralised controllers.
  - A typical example is Wireless Access Points that associate to either of two core Wireless LAN Controllers, but not both at the same time
Snmp Polling - added new configuration option in Snmp Access Profiles to set the number of Oids polled per request
Api Polling - added new property, IPAddresses, to device discovery, to capture a list of discovered IP addresses on the device
- Added option in Api Access Profiles to select any of the discovered IP addresses when creating new devices from the discovery

Service Desk

Enabled Service Levels on manually created tickets. This feature also enables ticket timers on these tickets
- The applicable service level is configured via the Ticket Template administration page
Alert classifications (Network, Security, Server, Voice) have been made available. These classifications can be configured for:
- Devices
- Device types
- Device groups
- Business services
Added alert classification processing order to the Ticket Group administration
- The alert classification processing order is used by the system to determine which user group is automatically assigned as the ticket assignee in cases where multiple classifications apply to the ticket

Reporting

Added configuration harvesting status report to web site
Added option in Word Add-In to enable reporting by Device Group. This new option works similarly to reporting by Region or Location
- Added configuration option in Device Group page to specify that the group is a Reporting Group. Only device groups that are marked as reporting groups will be used by the Word Add-In when reporting by Device Group is selected

Issues Fixed

Snmp, Api and Device Agent discovery: Improved handling of multi-parent hierarchies to address issue whereby removal of parent entities was not handled correctly in certain circumstances
Added customer tag to the page's title, to show on browser tabs
Added device name to page's title in statistics page when a single device's statistics are shown
Changed wording in Device Agents page for agent config pop-up, to specify System Default or Customer Default
Changed column layout of Devices page to better fit on smaller screens

Patch Releases

Poller [2019-07-10 23:51]
Poller Service [2019-08-02 04:24]
Web Api [2019-08-02 04:25]
Reporting Api [2019-07-10 23:53]
Feature

Added feature to search for customer in Report Wizard

Issues Fixed

Fixed issue in config harvesting whereby an on-demand harvest requested within 10 minutes of the previous harvest would cause any new changes to not be registered
Changed processing of Telnet and Ssh harvesting output to strip Ansi escape sequences
Fixed issue that was causing External Reference field's value to not display in web page. Issue affected Problem tickets only
Fixed issue whereby device state alerts were not being associated with Open/In Progress tickets

Web [2019-06-10 06:03]
Issues Fixed

Fixed display error of next harvest time badge, in config harvest report
Changed default error page redirect behaviour and added extend error logging
Fixed issue in ticket search page that was prohibiting sorting and filtering on timestamp columns
Fixed issue in device page whereby service number's Description field was not editable
Fixed Html encoding issues of translated strings

Poller Service [2019-06-07 09:15]
Web Api [2019-06-07 09:17]
Issues Fixed

Fixed an issue that was causing Ticket Create event to fire when additional alerts were added to a ticket during the poller lock period
Fixes issue whereby Ticket State Change event not firing when poller moved ticket to In Progress
Fixed issue that was causing and integration profile to fail to close a ticket when a ticket closure code had never been defined on a ticket group
Fixed issue whereby integration profile could not change the ExternalIdentifier assigned to a ticket
Fixed issue whereby business hours configuration was not saving in certain circumstances

Web [2019-06-03 23:33]
Web Api [2019-06-03 03:05]
Issues Fixed

Fixed issue whereby coverage time was not saving in certain circumstances
Fixed issue whereby change ticket creation was failing to save in certain circumstances
Fixed issue with Html encoding of data in certain client templates and pages
Modified config harvest engine to skip if device is not reachable
Strengthened security of password encryption handling

Comments

Version 2.19.14171.0

17/4/2019

Comments

New Features

Monitoring

Improved Snmp polling engine to handle additional polling circumstances
- Included default value in Snmp request object to allow a fallback value to be assumed for unsuccessful Snmp polls
- Provided the Snmp polling scripts access to a new "PollInterval" property. This allows the polling scripts to adapt their polling behaviour based on the poll interval
Added a new property, "DeviceLocalTime", to alerts. This property holds the local time the alert occurred in the device's time zone

Service Desk

Expanded the ticket timer configuration to remove the restriction of three fixed levels
- Allowed configuration of multiple timer levels for the various Sla states of Normal, Warning, Imminent, Breach
- Implemented a reminder function for timer events
  - Allowed recurring reminders to trigger for the timer events
Added the value of "None" to ticket Impact and Urgency. Adjusted the ticket priority matrix to include the new value
Added the ticket priority matrix display to the device details to show the resultant ticket priority based on the device's importance and the alert's severity

General

Added additional help pop-ups to some pages

Issues Fixed

Fixed issue whereby some detail tables in the status grid would not expand
Fixed issue in device page whereby configuration harvest logs and results were displaying an error when no logs or results were yet available

Patch Releases

Reporting Api [2019-04-29 06:19]
Issues Fixed

Fixed issue whereby reporting on closed tickets was showing wrong total times if the ticket was modified by an integration script after it has been closed

Poller Service [2019-04-21 01:10]
Web Api [2019-04-21 01:10]
Issues Fixed

Fixed issue where properties were showing blank when format string was empty

Poller [2019-04-20 23:56]
Web Api [2019-04-20 23:57]
Issues Fixed

Api polling: Verifying response ContentType before attempting JSon deserialisation
Api polling: Expose ContentType and IsJson/IsHtml properties to scripts
Poller session handling stability fixes
Force poller config download before starting polling processors in order to prevent poller from falling into backup poller mode in certain circumstances and result in poller not polling

Poller [2019-04-18 06:36]
Issues Fixed

Fixed issue in Snmp request ID initialisation to ensure a smaller range of IDs are used for some devices that do not handle large request IDs

Poller Service [2019-04-18 02:30]
Issues Fixed

Fixed Snmp discovery logic, whereby permanent entities were not handled correctly in some circumstances
Fixed Api discovery logic, whereby permanent entities were not handled correctly in some circumstances
Fixed Device Agent discovery logic, whereby permanent entities were not handled correctly in some circumstances

Web Api [2019-04-17 23:05]
Issues Fixed

Fixed issue whereby imports that assigned config harvest profiles were not performing a device action discovery, and caused the scheduler to not run the harvest for those devices

Comments

Version 2.19.13041.0

4/3/2019

Comments

New Features

Api Polling

Major new feature for this release
Enables polling of virtually any Api using Http/Https (Rest, Soap), for example
- VMware vCenter
- Viptela vManage

Monitoring

Allowed configuring Tftp port on poller
Allowed configuring Tacacs port on poller
Optimised poller performance

Service Desk

Added External Reference field to ticket
Allowed changing of Impact and Urgency during Priority reset of tickets in Registered state
Added search by External Reference
Added extra configurable permissions to tickets based on relation to the ticket, for example
- View ticket when user has permission to a business service, contact, or device that is associated to the ticket

Reporting

Added Snmp based Server Disk statistics objects to reporting add-in

General

Added a pop-up displaying the security container of access controlled items to all relevant grids
Added help pop-up to Password Vault page
Extended installation instructions on Reporting Add-in and Import Add-in pages

Issues Fixed

Fixed issue where a ticket closure code could not be deleted when it had been assigned to tickets
Fixed issue in User create flow that would in some circumstances prevent time zone from being set
Fixed issue in Import Add-in that would prevent devices from being imported
Fixed issue whereby a device group could not be deleted
Added translation to poller stats
Added two-factor authentication support to system import/export pages
Fixed issue whereby a master poller could not set discovered serial or asset numbers
Fixed issue in Tls version negotiation
Fixed Sql deadlock issue that could occur when creating a virtual poller
Fixed issue whereby notification emails would be sent twice in certain circumstances

Patch Releases

Web Api [2019-04-11 08:18]
Poller Service [2019-04-11 08:17]
Features

Integration Profile: Provide an initializer method to allow a configuration of a SOAP client prior to a SOAP client method call

Web Api [2019-04-08 10:41]
Reporting Api [2019-04-08 10:43]
Poller Service [2019-04-08 10:40]
Issues Fixed

Under some circumstances, a user's access control settings on a ticket would cause errors
The statistics navigator was not showing the entity type name in its hierarchy, making it sometime difficult to know what type of entities are being show
Snmp state change alerts sometimes duplicated text in the AlertText and Notes
Under some conditions an Integration Profile could not acknowledge alerts on a ticket
Word Add-In: Certain charts would not insert correctly, and repeat by Location/Region would cause errors
Word Add-In: Interface utilisation by time failing in certain circumstances

Web Api [2019-03-28 05:27]
Poller Service [2019-03-28 05:27]
Issues Fixed

Integration scripting ticket suspend logic failing to suspend a ticket under some circumstances

Web [2019-03-24 06:23]
Issues Fixed

Fixed an issue in Api polling cookie handling. Cookies were not being properly persisted across requests to some managed devices

Web [2019-03-22 00:34]
Issues Fixed

Added security container display to Users and User Groups pages
Fixed issue whereby language wasn't saved on user creation
Extended error popup displays

Poller [2019-03-22 00:31]
Poller Service [2019-03-22 00:32]
Web Api [2019-03-22 00:32]
Web [2019-03-22 00:34]
Features

Api polling: Post form data object - request and response headers and cookies
Created ApiHelper method "HttpPostForm" to enable form data to be posted. Some devices require a login and session establishment by posting credentials to a login page
Created ApiHelper methods "AddCookie" and "SetCookie" to allow cookies to be send in requests. Add will add a cookie, Set will overwrite any existing cookie
Created ApiHelper properties "Cookies" and "Headers" to give direct access to the Http response's Cookies and Headers (see System.Net.CookieCollection and System.Net.WebHeaderCollection types)

Issues Fixed

Fixed issue whereby audit log was failing when security principal was deleted
Changed Api polling authentication phase to not block other request until authentication completed
Added security container display to Users and User Groups pages
Fixed issue whereby language wasn't saved on user creation
Extended error popup display

Poller Service [2019-03-16 02:15]
Issues Fixed

Fixed issue whereby buffered alerts were failing to insert for alerts that are not displayed in the alert dashboard. The issue affected alerts that had failed to insert into the customer database at the time alert was generated, and the alert was not also stored in the central Alerts table, e.g. Informational alerts

Poller Service [2019-03-16 01:44]
Issues Fixed

Fixed issue in the customer database SQL statement used to insert buffered alerts that was syntactically incorrect

Poller Service [2019-03-16 00:46]
Issues Fixed

Fixed issue in Api polling, whereby duplication was occurring in the alert text

Web Api [2019-03-15 09:06]
Issues Fixed

Fixed issue in security check on Password Vault that required SetCredentials in a context where only ReadCredentials should have been required

Web Api [019-03-15 05:30]
Issues Fixed

Fixed issue where the Api poll results were failing to display

Poller Service [2019-03-14 08:47]
Web Api [2019-03-14 08:48]
Issues Fixed

Fixed issue whereby import failed when trying to re-assign items to devices that were already assigned

Web [2019-03-13 22:00]
Web Api [2019-03-13 21:50]
Issues Fixed

Fixed an issue in Api access profile selection

Comments

Release Notes.

Version 2.19.19131.0

New Features

Issues Fixed

Patch Releases

Version 2.19.15131.0

New Features

Issues Fixed

Patch Releases

Version 2.19.14171.0

New Features

Issues Fixed

Patch Releases

Version 2.19.13041.0

New Features

Issues Fixed

Patch Releases

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