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Release Notes.

Version 2.20.13291.0

10/9/2020

Comments

 

New Features

Monitoring
  • Poller: New version, running on .NET Core 
    • Installs self-contained, removing dependency on .NET Framework version
    • Improvements in poller services load balancing to allow selection of least loaded poller service
    • Poller Operating System labels shown on poller dashboard
  • Poller Services: improvements to Poller Service Process model to use separate child processes for each key functional component to provide process separation
  • Linux Poller (beta version)
    • Functionally equivalent to the Windows poller, built to run on Linux
  • Gemmb Agent: 
    • Improved Powershell integration
    • Improved stability and performance
    • Just-in-time Remote Desktop access to Windows machines when connecting using the Connector
      • ​Active Directory Identity field added to User object to support this function
      • The Active Directory Identity is added to the Remote Desktop Users group on the target machine before the connection, and is removed when the connection terminates
      • Password Vault integration of just-in-time access features
        • Optional setting to allow user to be added into the local Administrators group
      • Watch the feature preview video
    • Implemented Agent auto-registration
      • Can be used with software deployment systems to install the GemmbAgent.msi software with parameters that work in conjunction with the auto Registration Profiles defined in the platform
    • Added setting in Agent Admin to control the "Log on as" a specific Windows account for the agent service 
      • This setting must be configured in the Agent Admin to persist it between automatic upgrades. This setting is relevant if a specific service account is required, rather than the default LocalSystem account
    • Implemented methods to support the customer Cmdb Sync feature
    • Extended Event Log monitoring
      • Implemented Event rollup feature. The Agent will monitor the same event occurring within a specified time window, and log it once only for that window, with the count of events that occurred
      • Added event filtering by event source
      • Modified Event Id filtering to allow for both included and excluded event Ids, or range of Ids
      • Added alert classification configuration for event logs
      • Added event filter scripting facility
    • Agent automatically discovers its parent device
    • Agent monitors installed software and patches
    • Starting with this version, the Gemmb Agent is a 64 bit application only, and will not work on 32 bit operating systems
    • Agent .Net Framework minimum requirement downgraded to v4.6.1
  • Snmp ​Network Discovery
    • ​Discovers devices on the network using an existing poller
    • Ability to import discovered devices and locations into the Cmdb using the web page or the Gemmb Import Excel Add-In
  • Connector:  Added configuration section in the device page
    • Allows to specify multiple ports for the different protocols
    • Allows to disable port checks during device discovery
    • Allows to disable connector functionality to device
  • General improvements have been made in the platform controlling which polling actions are enabled by default
  • Polling and alert correlation takes into account the newly added manually configured parent of a device
Knowledge Management
  • Introduction of Knowledge Bases and Knowledge Articles
    • Knowledge Navigator
    • Integration with Service Desk
    • Integration with Cmdb / Devices
  • The Knowledge Management feature can be enabled or disabled on a per customer basis, using service catalogs
Service Desk
  • Knowledge integration
    • Suggested knowledge articles are shown based on devices, business services or contacts assigned to the ticket
  • The Service Desk feature can now be enabled or disabled on a per customer basis, using service catalogs
  • Alert Routing page: new setting under "Topology Alert Ticket Sharing" to allow child symptom devices to always be added to the ticket
    • Symptom devices' contacts are added to ticket as non-primary contacts
  • Ticket page
    • Allow contacts from multiple customers to be assigned to the same ticket
    • Included additional fields to search by when searching for devices to assign to a ticket
    • Changed ticket history grid to show plain text instead of formatted text for value and old value
    • Changed the way devices are added to the ticket. A more comple device grid is displayed for selection. Multiple devices can be selected and assigned
    • Device Auto Assignment Rules: New feature for Change tickets
      • Allows creation of rules based on devices' Regions, Locations, Device Types, Device Groups, and Business Services
      • Devices that generate alerts during the Change implementation window, and match a configured rule, are automatically assigned to the change ticket
  • Ticket Group page: Added new feature "Allow direct close". Setting this to false requires tickets to be resolved first, before being allowed to be closed
  • Ticket Templates page: Added ability to configure the new Device Auto Assignment Rules feature for Change tickets
Service Management
  • Allow service catalogs to be applied at customer level to control enabling or disabling platform features such as
    • Knowledge Management
    • Service Desk
  • Platform Config web page has new settings that control the enforcement of above service catalog settings
  • Services page has a new bulk creation feature, based on available polling actions that are not yet created as a service
Reporting
  • New reporting objects
    • Cisco CallManager statistics
    • Server Cpu and Memory
    • Apc Ups statistics
    • Installed Products
    • Installed Patches
    • ISDN voice reports
    • 95th Percentile reports created for multiple reporting objects
    • Device reachability  statistics excluding implementation periods
  • Implemented reporting by Device Type
Gemmb Import
  • Added feature to export customer data from the platform into Excel
  • Added network discovery export to Excel to allow editing of discovery results before performing an import of the data into the Cmdb
  • Added Syslog mapping to device
Cmdb Sync
  • New feature allows import of customer Cmdb data from SQL Server
    • Based on the Gemmb Import tool functionality
    • Customisable SQL queries and mappings using the new Cmdb Sync web page
    • Requires an Agent to be installed with access to the SQL Server
Website
  • UI tweaks for a cleaner look
    • Moved language selection drop-down from website header into user preferences pop-up, under the new UI Settings section
  • Agent Registration Profiles: New page 
    • Configures settings to use for automatic registration of agents
  • Agent Event Log Profiles: New page
    • Allows event log monitoring profiles to be created and mapped to devices
  • Platform Config page
    • Added settings for alert classification definitions
    • Added settings for Syslog that enables the platform to send Syslog messages to a server when users log in, or perform any audited action in the platform
  • Integration Profiles page
    • Added methods to create alerts
    • Added method to remove Http headers
    • Added additional Http methods for external events
    • Added system timers
    • Added "AssignedTicketDeviceItems" property to integration models
  • Added "Tag" field to the Device item
  • Locations page: Added time zone column to grid
  • Device page
    • Added option to manually set the device's parent device
    • Added display of the device's assigned pollers
    • Agent event log configuration has been extended to allow configuration of the new features rolled out in this version of the agent
    • Implemented a bulk update of Event log settings, based on the event log hierarchy
    • Added agent discovered software lists
      • Installed Products
      • Installed Patches
      • Windows Update History
  • Syslog Profiles page: migrated to customer based profiles
  • Enabled top and bottom grid pager to be visible, in several pages
  • Syslogs, Event Logs and Aaa Logs pages
    •  Added export to Excel function
    • Changed grid filtering method
  • Allowed deletion of a Location and Region
  • Added two new customer level report pages for agent discovered software
    • Installed Products
    • Installed Patches
  • Web Api documentation style change
  • Admin Packs page: Allow bulk upgrade and apply of Admin Packs
Web Api
  • Created Ticket User History statistics web Api methods and objects. Used to provide insights regarding ticket creation, state changes, and journal creation and update statistics
General
  • Gemmb branding update
    • New logo, new colours
    • Reflected in all application logos and icons
  • Improved database performance across multiple areas
  • Enabled Tls for platform emails

Issues Fixed

  • Fixed an issue in the Reporting add-in that was not handling the "Between Hours" reports  correctly when using Customer, or custom, time zone for the report
  • Fixed an issue in the Ticket page whereby implementation date selection was not being disabled correctly for change tickets
  • Fixed an issue in the statistics page that was preventing the data export grid from changing pages when the pager was clicked
  • Improve Syslog handling, including fixing issue with Cisco Syslog format not conforming to RFC5424
  • Automatically initialise device discovery in bulk import process and when manually assigning a service catalog to a device
  • Fixed issue in Notification Profiles that was not allowing editing of newly created email template
  • Fixed an issue in Services page that was incorrectly pre-populating textboxes when creating a new item
  • Fixed issues in Integration Profiles page when creating new Http Client, and when saving Default Request Headers
  • Fixed issue in Device page, whereby the Syslog scripts were not being displayed correctly
  • Fixed issue in Device page relating to the map image not displaying correctly
  • Fixed issue in Ticket Group page that prevented some changes to be saved
  • Fixed issue in Pollers page preventing the Upgrade button from enabling
  • Fixed issue in Ticket Dashboard quick close function when no closure codes were defined for a Ticket Group
  • Added ticket history logs when engine closes a ticket from auto-close
  • Changed Config Harvest alert when clearing "running" flag to Informational
  • Improved internal watchdog logic to avoid watchdog restarts in cases of poor connectivity from the poller to the website
  • Fixed issue causing poller RIP advertisements to fail on some interfaces, which resulted in regular error event log messages
  • Fixed an issue around the discovery date that in some circumstances was causing an endless loop on a device with failed discovery
  • Fixed issue in Api Polling, whereby authentication was not properly detecting a failed login attempt,  and could result in polling failure until poller restart
  • Removed latency and reachability items from Stats Navigator when the device does not have an IP address
  • Fixed issues in Device page that were preventing the Action save windows from automatically closing
  • Fixed a display issue in Device Agent Entity Definition page related to Parent Id selection

Patch Releases

Reporting Api [2020-09-14 08:32]
Issues Fixed 
  • Fixed issue in device reachability charts

Poller Service [2020-09-14 08:31]
Issues Fixed 
  • Increased SQL timeouts

Gateway [2020-09-12 23:51]
Issues Fixed 
  • Improved startup reliability when services not available at startup

Poller Service [2020-09-12 03:57]
Issues Fixed 
  • Fixed issue in startup of service when database not accessible

Gemmb Agent [2020-09-11 06:53]
Issues Fixed 
  • Fixed issue in 32 bit to 64 bit registry migration
Comments

Version 2.19.19131.0

16/9/2019

Comments

 

New Features

Monitoring
  • Connector: New version
    • ​Supports web browsing of device management Url using embedded Chromium browser
    • Uses built-in functionality for all supported protocols thus removing the need for launching external applications for Telnet, Ssh etc
    • Revised encryption for more reliable and better performance
    • This version of the connector is not compatible with the previous versions
      • The pollers must be updated to the latest version for the new Connector
      • The device agents must be updated to the latest version for the new Connector
  • Added selection of Top X to statistics charts data export where applicable, for example NetFlow. The selection applies to the data grid and exported data
  • The NetFlow system has been extended to process data received via the NetFlow v9 protocol
  • Netflow statistics are now configured separately from other stats in archiving engine
  • Added Area information to Status page
  • Api polling: Extract Serial and Asset Numbers from Device and Entity properties during entity discovery process
Service Desk
  • Added Update timers to tickets
    • Update timers are configurable with different values for open tickets and suspended tickets
  • All ticket timers may now be applied to Request tickets as well, in addition to Incidents
  • Added Created By and Modified By search criteria to ticket search
Configuration
  • Added Product field to Device Service Numbers
  • Additional information displayed in Devices page
Security
  • Modified the users page to allow automatic activation or deactivation of a user at a specified time
    • Use for example to grant third party contractors login access to the platform for a limited time
  • Modified password vault credentials to allow setting a validity period for the credentials
    • Use for example to grant third party contractors access to customer devices for a limited time
  • Added DeviceNmsFlag.Configs to allow control of access to Config Harvest report and Config Harvest information on device
Reporting
  • Modified multiple service desk reporting objects to enable reporting by region, location or device group
    • If devices from multiple regions, locations or device groups are present on a ticket, then that ticket will show in the report for each region, location or device group from where it has assigned devices
  • Multiple Service Numbers are now displayed on new lines, and include the newly added Product field
Administration
  • External Applications: New page
    • Registering an external application to the platform allows to add a link to that application from the website's menu
    • OAuth settings are configurable for the external application to allow it access to data provided by the Gemmb Api
  • Platform Config: New page
    • Allows editing of the platform's Smtp configuration that is used for all outbound email notification
    • Allows editing the MapQuest Api key for the platform
Web Api
  • Access Tokens have changed properties
    • The HashedPassword property has been deprecated
    • Use the new EncryptedPassword property to send the password
    • The EncryptedPassword can be generated using JavaScript or c#
  • ​Better handling of Http response code for API requests that have a missing or invalid AccessToken
    • HTTP Status Code 500 replaced with HTTP 401 for requests that require authentication
    • HTTP Status Code 500 replaced with HTTP 403 for requests where the authenticated request does not have the required access permission
  • Api request limit changes
    • The Api limiting system has been enhanced to improve usability
    • Automated rate limiting greatly simplifies client/script code as the Api will throttle its responses rather than returning “Too Many Request” errors
Breaking Changes
  • Minimum system requirements upgraded to .Net Framework 4.7.2

Issues Fixed

Reporting
  • Changed the "Between Hours" reporting setting to allow reporting on consecutive hours that cross midnight, e.g. reporting between 20:00 and 07:00
Web
  • Support Notes
    • To improve security, the ability to add external links and images has been removed. Copy & paste of images still works as the images are embedded
    • Fixed issue whereby images were not scaling correctly
  • ​Ticket page
    • Remove button for contacts wasn't displaying in some circumstances
    • Change ticket start and end dates were not displaying correctly in Internet Explorer
    • Ticket timers for tickets created from Ticket Templates were in some rare cases not being  applied to the ticket
    • Turned off auto-complete on the ticket create form's input field​
  • Ticket Search: Fixed description column formatting
  • Api Access Profiles
    • Poller drop-down was not selecting the value on load
    • Api Target Type Name was not being used to label the correct items
  • ​Api Definitions
    • Removed Action Request script section
    • Added additional help descriptions
  • ​Device Agent administration: Added additional help descriptions
  • Status page: Fixed logic for setting the visibility of entity properties

Patch Releases

Reporting Api [2020-03-23 08:12]
Issues Fixed 
  • Fixed issue in embedded Excel when Repeat by Device Group was selected

Web [2020-03-10 03:59]
New Features
  • Implemented External Identifier administration in Api Access Profiles page
  • Automatically setting focus on Description field when adding/editing Journals
  • Made customer level Support Notes visible on Home page
Issues Fixed 
  • Multiple security fixes have been applied
  • Fixed issue that would occur when a user with restricted access rights to their customer would log in
  • Fixed an issue in editor template for DateTimeFromDurationNullable that would cause an error to occur on 29th February
  • Fixed issue whereby Agent Action activation window would not close on successful save
  • Changed display of Description field in Ticket Search page
  • Fixed issue that would sometimes occur when editing Areas in the Regions page
  • Changed grid pager to always show, regardless of number of items in the grid, on multiple pages
  • Fixed display issue of the ApiKey in Api Access Profiles Page
  • Fixed issue around manual ticket creation from certain templates whereby the new ticket was disabled and user groups were not loading
  • Fixed issue in Connector that was causing it to crash when web browsing to a device and then minimizing the Connector window
  • Connector improvements:
    • Hardcoded Ssh and Telnet terminal windows to UTF8 encoding as auto detection was not reliable
    • Better handle the fullscreen connection bar title text when using Remote Desktop
    • Allow SSH connection to use insecure algorithms, as the Connector wraps the SSH protocol in its own encryption layer

Web Api [2020-03-05 02:09]
New Features
  • Added NetFlow and AWS stat types to Grafana
Issues Fixed 
  • Fixed issue causing errors while deleting a device due to database constraint protection

Gemmb Agent [2020-03-01 22:52]
Issues Fixed 
  • Fixed Agent Admin whereby Customer list for registration was using the incorrect access checking

Reporting Api [2020-02-26 02:54]
New Features
  • Implemented Viptela reporting
Issues Fixed 
  • Fixed issue in ApiStatistics generic stat table flow that was causing no stats to be returned
  • Fixed issue that was causing exceptions in the Top 50 and Top100 interface by time reports

Gemmb Agent [2020-02-17 06:06]
Issues Fixed 
  • Fixed issue where an invalid EventLog query was generated using certain filtering criteria
  • Added exception handling in GemmbAgent when it sets up an EventLog watcher on an EventLog to provide more diagnostic information

Gemmb Poller [2020-02-10 05:23]
Issues Fixed 
  • Fixed issue causing the Poller install on a new server to roll back, due to the service failing to start in certain circumstances
  • Poller improvements: 
    • Buffer stats to disk instead of memory
    • Add stats post attempt counts to eventlog entries
    • Improve stats transfer for internet connections with higher latency

Web Api [2019-12-25 08:07]
Issues Fixed 
  • Allow time range passed by Grafana up to 31 days. Return only entities with active polling statistics are when queried for Snmp entities
  • Fixed issue causing Agent scripts not compiling when referencing PerformanceCounters 
  • Fixed issue when deleting areas that are mapped to a location
  • Fixed timeouts on large customers in Statistics Navigator

Web Api [2019-11-14 00:18]
Issues Fixed 
  • Fixed Snmp Static Import failing due to a WebApi method signature change

Reporting Api [2019-11-14 01:29]
New Features
  • Added Devices and Service Numbers to closed ticket related tables and Excel
  • Added Alert Summary for closed tickets to Excel
Issues Fixed 
  • Fixed issue whereby TopX Interfaces query was not selecting the correct Device Group when specified

Web Api [2019-11-11 21:57]
New Features
  • Added AllEntities property into SnmpActionStatisticsExport item to allow all relevant SnmpEntities' statistics to be exported. Included SnmpEntityInfos in the export data so the consumer has entity information that can be used for display or processing purposes
Issues Fixed 
  • Fixed issue that caused users unable to login to Grafana OAuth when External Application marked for Read-Only access

Gemmb Agent [2019-11-08 01:58]
Gemmb Poller [2019-11-08 01:59]
Issues Fixed 
  • Fixed issue that was causing Gemmb Agent to restart due to watchdog when event logs disabled
  • Improved resilience in session handling and poller services configuration when the Agent or Poller experienced errors connecting to website

Web Api [2019-11-05 23:32]
New Features
  • Added Grafana data sources
Issues Fixed 
  • Fixed issue around ticket visibility for read-only OAuth access tokens
Comments

Version 2.19.15131.0

13/5/2019

Comments

 

New Features

Monitoring
  • Snmp Cluster Polling
    • Snmp cluster polling allows the poller to poll multiple devices for information that relates to a single logical Snmp entity
    • Examples of Snmp cluster polling are cases where networks include multiple centralised controllers with remote devices that can register to any of the centralised controllers. 
      • A typical example is Wireless Access Points that associate to either of two core Wireless LAN Controllers, but not both at the same time
  • Snmp Polling - added new configuration option in Snmp Access Profiles to set the number of Oids  polled per request
  • Api Polling - added new property, IPAddresses, to device discovery, to capture a list of discovered IP addresses on the device
    • Added option in Api Access Profiles to select any of the discovered IP addresses when creating new devices from the discovery
Service Desk
  • Enabled Service Levels on manually created tickets. This feature also enables ticket timers on these tickets
    • The applicable service level is configured via the Ticket Template administration page
  • Alert classifications (Network, Security, Server, Voice) have been made available. These classifications can be configured for:
    • Devices
    • Device types
    • Device groups
    • Business services
  • Added alert classification processing order to the Ticket Group administration
    • The alert classification processing order is used by the system to determine which user group is automatically assigned as the ticket assignee in cases where multiple classifications apply to the ticket
Reporting
  • Added configuration harvesting status report to web site
  • Added  option in  Word Add-In to enable reporting by Device Group. This new option works similarly to reporting by Region or Location
    • ​Added configuration option in Device Group page to specify that the group is a Reporting Group. Only device groups that are marked as reporting groups will be used by the Word Add-In when reporting by Device Group is selected

Issues Fixed

  • Snmp, Api and Device Agent discovery: Improved handling of multi-parent hierarchies to address issue  whereby removal of parent entities was not handled correctly in certain circumstances
  • Added customer tag to the page's title, to show on browser tabs
  • Added device name to page's title in statistics page when a single device's statistics are shown
  • Changed wording in Device Agents  page for agent config pop-up, to specify System Default or Customer Default
  • Changed column layout of Devices page to better fit on smaller screens

Patch Releases

Poller [2019-07-10 23:51]
Poller Service [2019-08-02 04:24]
Web Api [2019-08-02 04:25]
Reporting Api [2019-07-10 23:53]
Feature 
  • Added feature to search for customer in Report Wizard
Issues Fixed 
  • Fixed issue in config harvesting whereby an on-demand harvest requested within 10 minutes of the previous harvest would cause any new changes to not be registered
  • Changed processing of Telnet and Ssh harvesting output to strip Ansi escape sequences
  • Fixed issue that was causing External Reference field's value to not display in web page. Issue affected Problem tickets only
  • Fixed issue whereby device state alerts were not being associated with Open/In Progress tickets
Web [2019-06-10 06:03]
Issues Fixed 
  • Fixed display error of next harvest time badge, in config harvest report
  • Changed default error page redirect behaviour and added extend error logging
  • Fixed issue in ticket search page that was prohibiting sorting and filtering on timestamp columns
  • Fixed issue in device page whereby service number's Description field was not editable
  • Fixed Html encoding issues of translated strings
Poller Service [2019-06-07 09:15]
Web Api [2019-06-07 09:17]
Issues Fixed 
  • Fixed an issue that was causing Ticket Create event to fire when additional alerts were added to a ticket during the poller lock period
  • Fixes issue whereby Ticket State Change event not firing when poller moved ticket to In Progress 
  • Fixed issue that was causing and integration profile to fail to close a ticket when a ticket closure code had never been defined on a ticket group
  • Fixed issue whereby integration profile could not change the ExternalIdentifier assigned to a ticket
  • Fixed issue whereby business hours configuration was not saving in certain circumstances
Web [2019-06-03 23:33]
Web Api [2019-06-03 03:05]
Issues Fixed 
  • Fixed issue whereby coverage time was not saving in certain circumstances
  • Fixed issue whereby change ticket creation was failing to save in certain circumstances
  • Fixed issue with Html encoding of data in certain client templates and pages
  • Modified config harvest engine to skip if device is not reachable
  • Strengthened security of password encryption handling
Comments

Version 2.19.14171.0

17/4/2019

Comments

 

New Features

Monitoring
  • Improved Snmp polling engine to handle additional polling circumstances
    • Included default value in Snmp request object to allow a fallback value to be assumed for unsuccessful Snmp polls
    • Provided the Snmp polling scripts access to a new "PollInterval" property. This allows the polling scripts to adapt their polling behaviour based on the poll interval
  • Added a new property, "DeviceLocalTime", to alerts. This property holds the local time the alert occurred in the device's time zone
Service Desk
  • Expanded the ticket timer configuration to remove the restriction of three fixed levels
    • Allowed configuration of multiple timer levels for the various Sla states of Normal, Warning, Imminent, Breach
    • Implemented a reminder function for timer events
      • Allowed recurring reminders to trigger for the timer events
  • Added the value of "None" to ticket Impact and Urgency. Adjusted the ticket priority matrix to include the new value
  • Added the ticket priority matrix display to the device details to show the resultant ticket priority based on the device's importance and the alert's severity
General
  • Added additional help pop-ups to some pages

Issues Fixed

  • Fixed issue whereby some detail tables in the status grid would not expand
  • Fixed issue in device page whereby configuration harvest logs and results were displaying an error when no logs or results were yet available

Patch Releases

Reporting Api [2019-04-29 06:19]
Issues Fixed 
  • Fixed issue whereby reporting on closed tickets was showing wrong total times if the ticket was modified by an integration script after it has been closed
Poller Service [2019-04-21 01:10]
Web Api [2019-04-21 01:10]
Issues Fixed 
  • Fixed issue where properties were showing blank when format string was empty
Poller [2019-04-20 23:56]
Web Api [2019-04-20 23:57]
Issues Fixed 
  • Api polling: Verifying response ContentType before attempting JSon deserialisation
  • Api polling: Expose ContentType and IsJson/IsHtml properties to scripts
  • Poller session handling stability fixes
  • Force poller config download before starting polling processors in order to prevent poller from falling into backup poller mode in certain circumstances and result in poller not polling
Poller [2019-04-18 06:36]
Issues Fixed 
  • Fixed issue in Snmp request ID initialisation to ensure a smaller range of IDs are used for some devices that do not handle large request IDs
Poller Service [2019-04-18 02:30]
Issues Fixed 
  • Fixed Snmp discovery logic, whereby permanent entities were not handled correctly in some circumstances
  • Fixed Api discovery logic, whereby permanent entities were not handled correctly in some circumstances
  • Fixed Device Agent discovery logic, whereby permanent entities were not handled correctly in some circumstances
Web Api [2019-04-17 23:05]
Issues Fixed 
  • Fixed issue whereby imports that assigned config harvest profiles were not performing a device action discovery, and caused the scheduler to not run the harvest for those devices
Comments

Version 2.19.13041.0

4/3/2019

Comments

 

New Features

Api Polling
  • Major new  feature for this release
  • Enables polling of virtually any Api using Http/Https (Rest, Soap), for example
    • VMware vCenter
    • Viptela vManage
Monitoring
  • Allowed configuring Tftp port on poller
  • Allowed configuring Tacacs port on poller
  • Optimised poller performance
Service Desk
  • Added External Reference field to ticket
  • Allowed changing of Impact and Urgency during Priority reset of tickets in Registered state
  • Added search by External Reference
  • Added extra configurable permissions to tickets based on relation to the ticket, for example
    • View ticket when user has permission to a business service, contact, or device that is associated to the ticket
Reporting
  • Added Snmp based Server Disk statistics objects to reporting add-in
General
  • Added a pop-up displaying the security container of access controlled items to all relevant grids
  • Added help pop-up to Password Vault page
  • Extended installation instructions on Reporting Add-in and Import Add-in pages

Issues Fixed

  • ​​Fixed issue where a ticket closure code could not be deleted when it  had been assigned to tickets
  • Fixed issue in User create flow that would in some circumstances prevent time zone from being set
  • Fixed issue in Import Add-in that would prevent devices from being imported
  • Fixed issue whereby a device group could not be deleted
  • Added translation to poller stats
  • Added two-factor authentication support to system import/export pages
  • Fixed issue whereby a master poller could not set discovered serial or asset numbers
  • Fixed issue in Tls version negotiation
  • Fixed Sql deadlock issue that could occur when creating a virtual poller
  • Fixed issue whereby notification emails would be sent twice in certain circumstances

Patch Releases

Web Api [2019-04-11 08:18]
Poller Service [2019-04-11 08:17]
Features 
  • ​Integration Profile: Provide an initializer method to allow a configuration of a SOAP client prior to a SOAP client method call
Web Api [2019-04-08 10:41]
Reporting Api [2019-04-08 10:43]
Poller Service 
[2019-04-08 10:40]
Issues Fixed 
  • Under some circumstances, a user's access control settings on a ticket would cause errors
  • The statistics navigator was not showing the entity type name in its hierarchy, making it sometime difficult to know what type of entities are being show
  • Snmp state change alerts sometimes duplicated text in the AlertText and Notes
  • Under some conditions an Integration Profile could not acknowledge alerts on a ticket
  • Word Add-In: Certain charts would not insert correctly, and repeat by Location/Region would cause errors
  • Word Add-In: Interface utilisation by time failing in certain circumstances
Web Api [2019-03-28 05:27]
Poller Service [2019-03-28 05:27]
Issues Fixed 
  • ​Integration scripting ticket suspend logic failing to suspend a ticket under some circumstances
Web [2019-03-24 06:23]
Issues Fixed 
  • ​Fixed an issue in Api polling cookie handling. Cookies were not being properly persisted across requests to some managed devices
Web [2019-03-22 00:34]
Issues Fixed 
  • Added security container display to Users and User Groups pages
  • Fixed issue whereby language wasn't saved on user creation
  • Extended error popup displays
Poller [2019-03-22 00:31]
Poller Service [2019-03-22 00:32]
Web Api [2019-03-22 00:32]
Web [2019-03-22 00:34]
Features
  • Api polling: Post form data object - request and response headers and cookies
  • Created ApiHelper method "HttpPostForm" to enable form data to be posted. Some devices require a login and session establishment by posting credentials to a login page
  • Created ApiHelper methods "AddCookie" and "SetCookie" to allow cookies to be send in requests. Add will add a cookie, Set will overwrite any existing cookie
  • Created ApiHelper properties "Cookies" and "Headers" to give direct access to the Http response's Cookies and Headers (see System.Net.CookieCollection and System.Net.WebHeaderCollection types)
Issues Fixed 
  • Fixed issue whereby audit log  was failing when security principal was deleted
  • Changed Api polling authentication phase to not block other request until authentication completed
  • Added security container display to Users and User Groups pages
  • Fixed issue whereby language wasn't saved on user creation
  • Extended error popup display
Poller Service [2019-03-16 02:15]
Issues Fixed 
  • Fixed issue whereby buffered alerts were failing to insert for alerts that are not displayed in the alert dashboard. The issue affected alerts that had failed to insert into the customer database at the time alert was generated, and the alert was not also stored in the central Alerts table, e.g. Informational alerts
Poller Service [2019-03-16 01:44]
Issues Fixed 
  • Fixed issue in the customer database SQL statement used to insert buffered alerts that was syntactically incorrect
Poller Service [2019-03-16 00:46]
Issues Fixed 
  • Fixed issue in Api polling, whereby duplication was occurring in the alert text
Web Api [2019-03-15 09:06]
Issues Fixed
  • Fixed issue in security check on Password Vault that required SetCredentials in a context where only ReadCredentials should have been required
Web Api [019-03-15 05:30]
Issues Fixed 
  • Fixed issue where the Api poll results were failing to display​
Poller Service [2019-03-14 08:47]
Web Api [2019-03-14 08:48]
Issues Fixed 
  • Fixed issue whereby import failed when trying to re-assign items to devices that were already assigned
Web [​2019-03-13 22:00]
Web Api [​2019-03-13 21:50]
Issues Fixed
  • Fixed an issue in Api access profile selection
Comments

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