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Release Notes.

Version 2.20.13291.0

10/9/2020

Comments

 

New Features

Monitoring
  • Poller: New version, running on .NET Core 
    • Installs self-contained, removing dependency on .NET Framework version
    • Improvements in poller services load balancing to allow selection of least loaded poller service
    • Poller Operating System labels shown on poller dashboard
  • Poller Services: improvements to Poller Service Process model to use separate child processes for each key functional component to provide process separation
  • Linux Poller (beta version)
    • Functionally equivalent to the Windows poller, built to run on Linux
  • Gemmb Agent: 
    • Improved Powershell integration
    • Improved stability and performance
    • Just-in-time Remote Desktop access to Windows machines when connecting using the Connector
      • ​Active Directory Identity field added to User object to support this function
      • The Active Directory Identity is added to the Remote Desktop Users group on the target machine before the connection, and is removed when the connection terminates
      • Password Vault integration of just-in-time access features
        • Optional setting to allow user to be added into the local Administrators group
      • Watch the feature preview video
    • Implemented Agent auto-registration
      • Can be used with software deployment systems to install the GemmbAgent.msi software with parameters that work in conjunction with the auto Registration Profiles defined in the platform
    • Added setting in Agent Admin to control the "Log on as" a specific Windows account for the agent service 
      • This setting must be configured in the Agent Admin to persist it between automatic upgrades. This setting is relevant if a specific service account is required, rather than the default LocalSystem account
    • Implemented methods to support the customer Cmdb Sync feature
    • Extended Event Log monitoring
      • Implemented Event rollup feature. The Agent will monitor the same event occurring within a specified time window, and log it once only for that window, with the count of events that occurred
      • Added event filtering by event source
      • Modified Event Id filtering to allow for both included and excluded event Ids, or range of Ids
      • Added alert classification configuration for event logs
      • Added event filter scripting facility
    • Agent automatically discovers its parent device
    • Agent monitors installed software and patches
    • Starting with this version, the Gemmb Agent is a 64 bit application only, and will not work on 32 bit operating systems
    • Agent .Net Framework minimum requirement downgraded to v4.6.1
  • Snmp ​Network Discovery
    • ​Discovers devices on the network using an existing poller
    • Ability to import discovered devices and locations into the Cmdb using the web page or the Gemmb Import Excel Add-In
  • Connector:  Added configuration section in the device page
    • Allows to specify multiple ports for the different protocols
    • Allows to disable port checks during device discovery
    • Allows to disable connector functionality to device
  • General improvements have been made in the platform controlling which polling actions are enabled by default
  • Polling and alert correlation takes into account the newly added manually configured parent of a device
Knowledge Management
  • Introduction of Knowledge Bases and Knowledge Articles
    • Knowledge Navigator
    • Integration with Service Desk
    • Integration with Cmdb / Devices
  • The Knowledge Management feature can be enabled or disabled on a per customer basis, using service catalogs
Service Desk
  • Knowledge integration
    • Suggested knowledge articles are shown based on devices, business services or contacts assigned to the ticket
  • The Service Desk feature can now be enabled or disabled on a per customer basis, using service catalogs
  • Alert Routing page: new setting under "Topology Alert Ticket Sharing" to allow child symptom devices to always be added to the ticket
    • Symptom devices' contacts are added to ticket as non-primary contacts
  • Ticket page
    • Allow contacts from multiple customers to be assigned to the same ticket
    • Included additional fields to search by when searching for devices to assign to a ticket
    • Changed ticket history grid to show plain text instead of formatted text for value and old value
    • Changed the way devices are added to the ticket. A more comple device grid is displayed for selection. Multiple devices can be selected and assigned
    • Device Auto Assignment Rules: New feature for Change tickets
      • Allows creation of rules based on devices' Regions, Locations, Device Types, Device Groups, and Business Services
      • Devices that generate alerts during the Change implementation window, and match a configured rule, are automatically assigned to the change ticket
  • Ticket Group page: Added new feature "Allow direct close". Setting this to false requires tickets to be resolved first, before being allowed to be closed
  • Ticket Templates page: Added ability to configure the new Device Auto Assignment Rules feature for Change tickets
Service Management
  • Allow service catalogs to be applied at customer level to control enabling or disabling platform features such as
    • Knowledge Management
    • Service Desk
  • Platform Config web page has new settings that control the enforcement of above service catalog settings
  • Services page has a new bulk creation feature, based on available polling actions that are not yet created as a service
Reporting
  • New reporting objects
    • Cisco CallManager statistics
    • Server Cpu and Memory
    • Apc Ups statistics
    • Installed Products
    • Installed Patches
    • ISDN voice reports
    • 95th Percentile reports created for multiple reporting objects
    • Device reachability  statistics excluding implementation periods
  • Implemented reporting by Device Type
Gemmb Import
  • Added feature to export customer data from the platform into Excel
  • Added network discovery export to Excel to allow editing of discovery results before performing an import of the data into the Cmdb
  • Added Syslog mapping to device
Cmdb Sync
  • New feature allows import of customer Cmdb data from SQL Server
    • Based on the Gemmb Import tool functionality
    • Customisable SQL queries and mappings using the new Cmdb Sync web page
    • Requires an Agent to be installed with access to the SQL Server
Website
  • UI tweaks for a cleaner look
    • Moved language selection drop-down from website header into user preferences pop-up, under the new UI Settings section
  • Agent Registration Profiles: New page 
    • Configures settings to use for automatic registration of agents
  • Agent Event Log Profiles: New page
    • Allows event log monitoring profiles to be created and mapped to devices
  • Platform Config page
    • Added settings for alert classification definitions
    • Added settings for Syslog that enables the platform to send Syslog messages to a server when users log in, or perform any audited action in the platform
  • Integration Profiles page
    • Added methods to create alerts
    • Added method to remove Http headers
    • Added additional Http methods for external events
    • Added system timers
    • Added "AssignedTicketDeviceItems" property to integration models
  • Added "Tag" field to the Device item
  • Locations page: Added time zone column to grid
  • Device page
    • Added option to manually set the device's parent device
    • Added display of the device's assigned pollers
    • Agent event log configuration has been extended to allow configuration of the new features rolled out in this version of the agent
    • Implemented a bulk update of Event log settings, based on the event log hierarchy
    • Added agent discovered software lists
      • Installed Products
      • Installed Patches
      • Windows Update History
  • Syslog Profiles page: migrated to customer based profiles
  • Enabled top and bottom grid pager to be visible, in several pages
  • Syslogs, Event Logs and Aaa Logs pages
    •  Added export to Excel function
    • Changed grid filtering method
  • Allowed deletion of a Location and Region
  • Added two new customer level report pages for agent discovered software
    • Installed Products
    • Installed Patches
  • Web Api documentation style change
  • Admin Packs page: Allow bulk upgrade and apply of Admin Packs
Web Api
  • Created Ticket User History statistics web Api methods and objects. Used to provide insights regarding ticket creation, state changes, and journal creation and update statistics
General
  • Gemmb branding update
    • New logo, new colours
    • Reflected in all application logos and icons
  • Improved database performance across multiple areas
  • Enabled Tls for platform emails

Issues Fixed

  • Fixed an issue in the Reporting add-in that was not handling the "Between Hours" reports  correctly when using Customer, or custom, time zone for the report
  • Fixed an issue in the Ticket page whereby implementation date selection was not being disabled correctly for change tickets
  • Fixed an issue in the statistics page that was preventing the data export grid from changing pages when the pager was clicked
  • Improve Syslog handling, including fixing issue with Cisco Syslog format not conforming to RFC5424
  • Automatically initialise device discovery in bulk import process and when manually assigning a service catalog to a device
  • Fixed issue in Notification Profiles that was not allowing editing of newly created email template
  • Fixed an issue in Services page that was incorrectly pre-populating textboxes when creating a new item
  • Fixed issues in Integration Profiles page when creating new Http Client, and when saving Default Request Headers
  • Fixed issue in Device page, whereby the Syslog scripts were not being displayed correctly
  • Fixed issue in Device page relating to the map image not displaying correctly
  • Fixed issue in Ticket Group page that prevented some changes to be saved
  • Fixed issue in Pollers page preventing the Upgrade button from enabling
  • Fixed issue in Ticket Dashboard quick close function when no closure codes were defined for a Ticket Group
  • Added ticket history logs when engine closes a ticket from auto-close
  • Changed Config Harvest alert when clearing "running" flag to Informational
  • Improved internal watchdog logic to avoid watchdog restarts in cases of poor connectivity from the poller to the website
  • Fixed issue causing poller RIP advertisements to fail on some interfaces, which resulted in regular error event log messages
  • Fixed an issue around the discovery date that in some circumstances was causing an endless loop on a device with failed discovery
  • Fixed issue in Api Polling, whereby authentication was not properly detecting a failed login attempt,  and could result in polling failure until poller restart
  • Removed latency and reachability items from Stats Navigator when the device does not have an IP address
  • Fixed issues in Device page that were preventing the Action save windows from automatically closing
  • Fixed a display issue in Device Agent Entity Definition page related to Parent Id selection

Patch Releases

Reporting Api [2021-06-22 08:42]
Issues Fixed 
  • Fixed issue in table and Excel processing when removing unassigned items
  • Fixed issue in interface utilisation, system uptime and reachability reports by device group that was not correctly filtering the included devices by the device group

Gemmb Agent [2021-06-21 06:15]
Issues Fixed 
  • Fixed issue in Windows Update History processing
  • Fixed issue that could in certain circumstances cause Exchange / SQL polling to not process correctly

Web Api [2021-04-19 05:47]
​Poller Service [2021-04-19 05:45]
Issues Fixed 
  • Integration Profile Access Token was timing out in some circumstances

Windows Agent [2021-04-18 22:12]
Issues Fixed 
  • Fixed false positive report from Windows Defender in AppObject.Agent.dll

Windows Poller [2021-03-04 06:51]
Linux Poller [2021-03-04 06:56]
Issues Fixed 
  • Snmp v3 engine changes to handle devices not reporting all required engine information in initial discovery
  • Snmp v3 was not using Snmp Access Profile port, timeout and retry count settings for initial v3 discovery poll, causing poll to fail if a non-default port was configured

Reporting Api [2020-09-14 08:32]
Issues Fixed 
  • Fixed issue in device reachability charts

Poller Service [2020-09-14 08:31]
Issues Fixed 
  • Increased SQL timeouts

Gateway [2020-09-12 23:51]
Issues Fixed 
  • Improved startup reliability when services not available at startup

Poller Service [2020-09-12 03:57]
Issues Fixed 
  • Fixed issue in startup of service when database not accessible

Gemmb Agent [2020-09-11 06:53]
Issues Fixed 
  • Fixed issue in 32 bit to 64 bit registry migration
Comments

    Releases

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    2.19.15131.0
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    2.20.19301.0
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  • Software
    • Release Notes
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