Version 2.20.13291.0

New Features

Monitoring

• Poller: New version, running on .NET Core 
  • Installs self-contained, removing dependency on .NET Framework version
  • Improvements in poller services load balancing to allow selection of least loaded poller service
  • Poller Operating System labels shown on poller dashboard
• Poller Services: improvements to Poller Service Process model to use separate child processes for each key functional component to provide process separation
• Linux Poller (beta version)
  • Functionally equivalent to the Windows poller, built to run on Linux
• Gemmb Agent: 
  • Improved Powershell integration
  • Improved stability and performance
  • Just-in-time Remote Desktop access to Windows machines when connecting using the Connector
    • ​Active Directory Identity field added to User object to support this function
    • The Active Directory Identity is added to the Remote Desktop Users group on the target machine before the connection, and is removed when the connection terminates
    • Password Vault integration of just-in-time access features
      • Optional setting to allow user to be added into the local Administrators group
    • Watch the feature preview video
  • Implemented Agent auto-registration
    • Can be used with software deployment systems to install the GemmbAgent.msi software with parameters that work in conjunction with the auto Registration Profiles defined in the platform
  • Added setting in Agent Admin to control the "Log on as" a specific Windows account for the agent service 
    • This setting must be configured in the Agent Admin to persist it between automatic upgrades. This setting is relevant if a specific service account is required, rather than the default LocalSystem account
  • Implemented methods to support the customer Cmdb Sync feature
  • Extended Event Log monitoring
    • Implemented Event rollup feature. The Agent will monitor the same event occurring within a specified time window, and log it once only for that window, with the count of events that occurred
    • Added event filtering by event source
    • Modified Event Id filtering to allow for both included and excluded event Ids, or range of Ids
    • Added alert classification configuration for event logs
    • Added event filter scripting facility
  • Agent automatically discovers its parent device
  • Agent monitors installed software and patches
  • Starting with this version, the Gemmb Agent is a 64 bit application only, and will not work on 32 bit operating systems
  • Agent .Net Framework minimum requirement downgraded to v4.6.1
• Snmp ​Network Discovery
  • ​Discovers devices on the network using an existing poller
  • Ability to import discovered devices and locations into the Cmdb using the web page or the Gemmb Import Excel Add-In
• Connector:  Added configuration section in the device page
  • Allows to specify multiple ports for the different protocols
  • Allows to disable port checks during device discovery
  • Allows to disable connector functionality to device
• General improvements have been made in the platform controlling which polling actions are enabled by default
• Polling and alert correlation takes into account the newly added manually configured parent of a device

Knowledge Management

• Introduction of Knowledge Bases and Knowledge Articles
  • Knowledge Navigator
  • Integration with Service Desk
  • Integration with Cmdb / Devices
• The Knowledge Management feature can be enabled or disabled on a per customer basis, using service catalogs

Service Desk

• Knowledge integration
  • Suggested knowledge articles are shown based on devices, business services or contacts assigned to the ticket
• The Service Desk feature can now be enabled or disabled on a per customer basis, using service catalogs
• Alert Routing page: new setting under "Topology Alert Ticket Sharing" to allow child symptom devices to always be added to the ticket
  • Symptom devices' contacts are added to ticket as non-primary contacts
• Ticket page
  • Allow contacts from multiple customers to be assigned to the same ticket
  • Included additional fields to search by when searching for devices to assign to a ticket
  • Changed ticket history grid to show plain text instead of formatted text for value and old value
  • Changed the way devices are added to the ticket. A more comple device grid is displayed for selection. Multiple devices can be selected and assigned
  • Device Auto Assignment Rules: New feature for Change tickets
    • Allows creation of rules based on devices' Regions, Locations, Device Types, Device Groups, and Business Services
    • Devices that generate alerts during the Change implementation window, and match a configured rule, are automatically assigned to the change ticket
• Ticket Group page: Added new feature "Allow direct close". Setting this to false requires tickets to be resolved first, before being allowed to be closed
• Ticket Templates page: Added ability to configure the new Device Auto Assignment Rules feature for Change tickets

Service Management

• Allow service catalogs to be applied at customer level to control enabling or disabling platform features such as
  • Knowledge Management
  • Service Desk
• Platform Config web page has new settings that control the enforcement of above service catalog settings
• Services page has a new bulk creation feature, based on available polling actions that are not yet created as a service

Reporting

• New reporting objects
  • Cisco CallManager statistics
  • Server Cpu and Memory
  • Apc Ups statistics
  • Installed Products
  • Installed Patches
  • ISDN voice reports
  • 95th Percentile reports created for multiple reporting objects
  • Device reachability  statistics excluding implementation periods
• Implemented reporting by Device Type

Gemmb Import

• Added feature to export customer data from the platform into Excel
• Added network discovery export to Excel to allow editing of discovery results before performing an import of the data into the Cmdb
• Added Syslog mapping to device

Cmdb Sync

• New feature allows import of customer Cmdb data from SQL Server
  • Based on the Gemmb Import tool functionality
  • Customisable SQL queries and mappings using the new Cmdb Sync web page
  • Requires an Agent to be installed with access to the SQL Server

Website

• UI tweaks for a cleaner look
  • Moved language selection drop-down from website header into user preferences pop-up, under the new UI Settings section
• Agent Registration Profiles: New page 
  • Configures settings to use for automatic registration of agents
• Agent Event Log Profiles: New page
  • Allows event log monitoring profiles to be created and mapped to devices
• Platform Config page
  • Added settings for alert classification definitions
  • Added settings for Syslog that enables the platform to send Syslog messages to a server when users log in, or perform any audited action in the platform
• Integration Profiles page
  • Added methods to create alerts
  • Added method to remove Http headers
  • Added additional Http methods for external events
  • Added system timers
  • Added "AssignedTicketDeviceItems" property to integration models
• Added "Tag" field to the Device item
• Locations page: Added time zone column to grid
• Device page
  • Added option to manually set the device's parent device
  • Added display of the device's assigned pollers
  • Agent event log configuration has been extended to allow configuration of the new features rolled out in this version of the agent
  • Implemented a bulk update of Event log settings, based on the event log hierarchy
  • Added agent discovered software lists
    • Installed Products
    • Installed Patches
    • Windows Update History
• Syslog Profiles page: migrated to customer based profiles
• Enabled top and bottom grid pager to be visible, in several pages
• Syslogs, Event Logs and Aaa Logs pages
  •  Added export to Excel function
  • Changed grid filtering method
• Allowed deletion of a Location and Region
• Added two new customer level report pages for agent discovered software
  • Installed Products
  • Installed Patches
• Web Api documentation style change
• Admin Packs page: Allow bulk upgrade and apply of Admin Packs

Web Api

• Created Ticket User History statistics web Api methods and objects. Used to provide insights regarding ticket creation, state changes, and journal creation and update statistics

General

• Gemmb branding update
  • New logo, new colours
  • Reflected in all application logos and icons
• Improved database performance across multiple areas
• Enabled Tls for platform emails

Issues Fixed

• Fixed an issue in the Reporting add-in that was not handling the "Between Hours" reports  correctly when using Customer, or custom, time zone for the report
• Fixed an issue in the Ticket page whereby implementation date selection was not being disabled correctly for change tickets
• Fixed an issue in the statistics page that was preventing the data export grid from changing pages when the pager was clicked
• Improve Syslog handling, including fixing issue with Cisco Syslog format not conforming to RFC5424
• Automatically initialise device discovery in bulk import process and when manually assigning a service catalog to a device
• Fixed issue in Notification Profiles that was not allowing editing of newly created email template
• Fixed an issue in Services page that was incorrectly pre-populating textboxes when creating a new item
• Fixed issues in Integration Profiles page when creating new Http Client, and when saving Default Request Headers
• Fixed issue in Device page, whereby the Syslog scripts were not being displayed correctly
• Fixed issue in Device page relating to the map image not displaying correctly
• Fixed issue in Ticket Group page that prevented some changes to be saved
• Fixed issue in Pollers page preventing the Upgrade button from enabling
• Fixed issue in Ticket Dashboard quick close function when no closure codes were defined for a Ticket Group
• Added ticket history logs when engine closes a ticket from auto-close
• Changed Config Harvest alert when clearing "running" flag to Informational
• Improved internal watchdog logic to avoid watchdog restarts in cases of poor connectivity from the poller to the website
• Fixed issue causing poller RIP advertisements to fail on some interfaces, which resulted in regular error event log messages
• Fixed an issue around the discovery date that in some circumstances was causing an endless loop on a device with failed discovery
• Fixed issue in Api Polling, whereby authentication was not properly detecting a failed login attempt,  and could result in polling failure until poller restart
• Removed latency and reachability items from Stats Navigator when the device does not have an IP address
• Fixed issues in Device page that were preventing the Action save windows from automatically closing
• Fixed a display issue in Device Agent Entity Definition page related to Parent Id selection

Patch Releases

Reporting Api [2020-09-14 08:32]
Issues Fixed 

• Fixed issue in device reachability charts

Poller Service [2020-09-14 08:31]
Issues Fixed 

• Increased SQL timeouts

Gateway [2020-09-12 23:51]
Issues Fixed 

• Improved startup reliability when services not available at startup

Poller Service [2020-09-12 03:57]
Issues Fixed 

• Fixed issue in startup of service when database not accessible

Gemmb Agent [2020-09-11 06:53]
Issues Fixed 

• Fixed issue in 32 bit to 64 bit registry migration