VERSION 2.20.19301.0

New Features

Monitoring

• Windows Agent
  • Windows Update
    • Enables automatic regular checking for updates and installing of updates
    • Also includes manual control over updates and bulk updates of devices
    • Windows Update Profiles used to configure the automatic updates schedule
  • PowerShell
    • Execute PowerShell scripts on the computer, issued from the website
  • Services
    • Live list of services, ability to stop/start etc
  • Processes
    • Live list of processes running with ability to kill running process
  • Live Summary
    • Live query to the agent for current utilisation stats for Cpu, memory, disk etc.
  • Included audit failure/success in all Agent event logs
  • Include seconds in Agent event logs timestamp
• Linux Agent
  • Agent for Linux operating systems, with functionality similar to the Windows agent's where applicable
• Pollers
  • Allow Snmp trap port to be configurable
  • Improved error handling when trying to open a port that was already in use, or when poller shutting down
  • Include Entity Parent in alert notes

Security

• Active Directory Integration
  • Enables login to platform using Active Directory credentials of format [email protected]
    • Requires domain ownership verification by the platform using a public DNS entry
    • Requires a Device Agent with access to the Active Directory to perform queries for authentication and group membership
      • All communication to the Device Agent is encrypted
      • A user's credentials are encrypted in the user's browser prior to being sent to the platform's webservers
      • The credentials are encrypted using the Agent's PKI certificate before being transmitted to the Agent for login verification
    • Active Directory Profiles are used to set up and configure the feature
      • User permissions are controlled by Active Directory
        • Active Directory groups are mapped to the platform's User Groups to grant the required permissions in the platform
• Added "Two Factor Authentication Required" option on User Group
  • Membership of a group is conditional on the login of the user having been Tfa authenticated
    • Only applies to users, not other group members, like Integration Profiles
      • These other types can not use two factor authentication, and hence will not be considered members of the group
      • Users authenticated via an ApiKey are not Tfa authenticated, and hence will not be considered members of the group

Service Desk

• Added custom tag <customerlist> to ticket creation user input form
  • If used, it allows to select a customer in the ticket creation flow rather than having to change to the correct customer first

Service Management

• Service Catalogs
  • Added new setting to allow granular control of which polling types are automatically included in a service catalog 

Reporting

• Allowed saving password
• New reporting objects
  • Device Software
  • Device Firmware
  • Labels for tickets 
• Forecasting using Machine Learning
  • Several new objects added that include ML Forecasting based on current data
• Added ticket External Identifier to multiple tables and Excel objects
• Added ticket Resolution time to multiple tables and Excel objects
• NB: To see the new columns that were added to existing reporting tables and Excel objects, the reporting object has to be removed and re-inserted into the report template

Cmdb

• Implemented customer level contact mappings
  • Allow mappings of contacts across different customers to better cater for a service provider hierarchy
• Added the Affected contact type to the Device contact assignment
• Added Vendors and Model Numbers properties to a Device
  • Discovery of a device supports Model Numbers and auto assignment of Vendors
    • Vendors need to be created using the existing Vendors page
    • To enable auto assignment of Vendors via device discovery, the expected Vendor names to be discovered need to be mapped to an existing Vendor in the system

Website

• Device page
  • ​​​​​Added Settings for threshold and state to action activation
  • Improved initial load speed by loading certain tabs on demand
  • Minor layout changes for cleaner look
  • Included Windows operating system type (server/desktop) and Windows operating system caption in Agent details panel
  • The new Vendors and Model Numbers properties have been added
  • New Agent features
    • Live Summary displays live information received from the agent, such as current Cpu, Memory, Logical and Physical disk usage
    • Windows Services
      • List of Windows services with options to start, stop, restart
    • Windows Processes
      • List of active processes with options to kill
    • Windows Updates
      • check, download, install
      • Setting for Windows update profile
    • Powershell scripting
      • Issue live PowerShell commands that the agent executes
• Devices page
  • Changed default view to only show Active devices
    • Added switch to include inactive devices
  • ​​The Device creation and editing forms have been redesigned​​
  • The new Vendors and Model Numbers properties have been added
• Device Types page
  • Included child table showing assigned devices
  • Added ability to assign and unassign devices
• Ticket Dashboard page
  • Added customer name
  • Combined columns for cleaner look
  • Added "Compact / Details" switch to change grid columns
• Improved handling of WebApiBaseAddress configuration logic
• Access Control page
  • Load on demand implemented on the security containers tree for better perfomance
• Platform Config page
  • Added SQL CLR setting
  • Allowed spaces to be used in Alert Classifications
  • Added option to update all relevant configurations that refer to Alert Classifications when the classifications are changed
• Fully customisable Login Page
  • Administered from the Websites administration page
    • Allowed further customisation of login page
    • Header Html customisable
    • Login page content Html customisable
• Admin Packs
  • Added MinimumPlatformVersion property to enable filtering out available adminpacks to older platform installations
• Published date added to software Version display in multiple places
• The menu entry for the Aaa Profiles page has been moved to
  • Administration / Security / Aaa Profiles

Web Api

• Included HttpHeaders in WebServerHttpHeaders header passed to WebApi. Allows  the platform's WebApi SysLog output to include HttpHeader information
• Added Platform ExportCertificate WebApi method

General​

• Pollers, Agents, and Gateway migrated away from legacy WCF framework to REST Api
• Pollers upgraded from .NetCore3.1 to .Net5
• The dynamic polling script compilations in the pollers and agents moved to a separate process to reduce memory foot print
• Third party components updated to new versions

Issues Fixed

• Fixed issue in status display that would sometimes report the overall status change time stamp incorrectly
• Improved permission checking in the website for certain pages for better user experience
• Added translations in muliple places where text was previously in English only
• Fixes issue in WebApi Client code where cancellation token was not passed to underlying httpClient.SendAsync for some overload methods
• Fixed issue in Api Access Profiles page for searching and filtering on device discovery grid
• Added confirmation dialog before creating devices in Api device discovery
• Changed multiple error messages to be consistent across the website
• Fixed validation of change start/end dates in Ticket page
• Fixed and cleaned up layout and styling in multiple pages
• Fixed issue in Knowledge Navigator causing duplicate knowlege articles to list
• Fixed issue in alerts and status that was casuing errors in the website due to some missing properties
• Fixed issue in device auto assignment logic to tickets where some rules were incorrectly using a logical OR instead of AND
• Fixed issue that could occur when moving a device between pollers
• Fixed issue in polling where the device discovery was including entities that were not valid for the device's vendor product

Patch Releases

Web [2021-10-21 04:41]
Web Api [2021-10-21 04:44]
Poller Service [2021-10-21 04:43]
New Features 

• Integration: Added scripting methods for Problem, Request, Change
• Customer Cmdb sync: Allowed unassigning of DeviceType, DeviceGroup, CostCenter, BusinessService
• Authorisation changes: Integration Profiles and identities using ApiKey logins are not considered to be two-factor authenticated by the system when checking group membership. This restricts access to certain actions that are only allowed for two-factor authenticated users

Issues Fixed 

• Fixed an error in the user auto activation and auto deactivation methods
• Fixed an issue that sometimes caused the Password vault creation to fail
• Fixup of some excessive Syslog messages generated during login/logout and AD login/logout
• Fixed an issue in the Snmp discovery. whereby the length of the Snmp information was causing a SQL truncation exception as it was being inserted/updated
• Fixed object reference null exception in TraceRoute results when a traceroute hop is empty
• Fixed issue in Integration Profile whereby items were not being deleted / undeleted correctly
• Forced recalculation of Polling Action severity when state handling group is changed
• PollerServiceApiClient had a logic error causing it to never remove a "down" poller service from the unavailable state
• Poller service performance fixes
• General performance tweaks of Data Retention Engine

Linux Poller [2021-09-26 08:57]
Issues Fixed 

• Fixed an issue that could cause some statistics to not be inserted in some circumstances when the data retention engine was processing a table
• Fixed null reference exception int Http Polling's Tcp tests when requestContent is null
• Api polling: Fixed issue whereby device discovery was dependent on the network poller assigned to the device instead of the Api Poller
• Config harvest: Added extra protection against exceptions casuing engine to fail to continue running
• Fixed issue causing GemmbPollerHelper to crash due to runtime.template.json missing

Linux Agent [2021-09-23 03:44]
New Feature

• Device uptime statistics collected by agent

Issues Fixed 

• Fixed an issue in the memory polling that could report the same memory utilisation values in circumstances where an error occurs when accessing memory information

Windows Agent [2021-09-02 02:21]
New Feature

• Device uptime statistics collected by agent

Issues Fixed 

• Fixed an issue in the memory polling that could report the same memory utilisation values in circumstances where an error occurs when accessing memory information
• Fixed issue causing Windows Update to stall

Reporting Add-in,
Reporting Api [2021-08-23 03:34]
New Feature 

• Added Agent based system uptime reporting objects
• Added short month name labels

Issues Fixed 

• Fixed issue in the "Repeat by" section in Excel Ole that was incorrectly removing objects

Windows Poller [2021-08-17 02:12]
Issues Fixed 

• Fixed an issue that could cause some statistics to not be inserted in some circumstances when the data retention engine was processing a table
• Fixed null reference exception int Http Polling's Tcp tests when requestContent is null
• Api polling: Fixed issue whereby device discovery was dependent on the network poller assigned to the device instead of the Api Poller
• Config harvest: Added extra protection against exceptions casuing engine to fail to continue running