Version 2.21.17021.0

​New Features

​Monitoring

• Gateways
  • Functionality has been added to allow the assignment of a gateway to specific pollers, master pollers and agent customers
    • This provides flexibility in deployment of gateways to specific geographic regions, or even to a specific customer, in order to improve connectivity
  • Gateways created prior to this version are marked as global gateways, and are available for all pollers, master pollers and agents to use
    • This behaviour maintains backward compatibility with previous versions of the software
  • A new web page has been added to manage the gateways:
    • Administration / Monitoring / Gateways
• Linux gateway: New product
  • Provides the same functionality as the Windows gateway, running on Linux
  • Download from the Gateways page
• Docker gateway: New product
  • Provides the same functionality as the Windows gateway, running on Alpine Linux in a Docker container
  • Download from the Gateways page, or using the "docker pull" command provided in that page
• Docker poller: New product
  • Provides the same functionality as the Linux poller, running on Alpine Linux in a Docker container
  • Download from the Pollers, Master Pollers or Poller Dashboard pages, or using the "docker pull" command provided in those pages
• Syslog relay
  • Forward Syslog packets to another system for processing
  • Requires an Agent to handle the relaying
  • The Agent can be installed in the service provider's network to act as the relay device for many customers
  • Relaying feature is configured using the Syslog Profiles page
  • Granular control of which Syslogs are relayed using the Syslog filter scripts
  • Some additional information may be added to the relayed message, eg. Customer tag, device ID/name/external identifier
• NetFlow relay
  • Forward NetFlow or sFlow packets to another system for processing
  • Requires an Agent to handle the relaying
  • The Agent can be installed in the service provider's network to act as the relay device for many customers
  • Relaying feature is configured using the NetFlow Profiles page
• Api polling additional features
  • Api protocol state
  • Alerts for Central Management Device
• Agent event log monitoring 
  • Included CorrelationData property in EventFilterItem so the event filter script can contribute to the ticket sharing outcome
  • Also included AlertText and AlertNotes properties so the event filter script can override the default alert text and notes
• Improvements to threshold alerts from Snmp and Agent polling
• Auto acknowledgement of old alerts
  • ​The system will automatically acknowledge unacknowledged alerts after 90 days
  • The alerts will be marked as acknowleged by System

Website

• Implemented single sign-on feature
  • Supports OpenID and SAML based enterprise identity providers
    • Supports automatic user creation
    • Supports automatic user group assignment
  • Supports authentication using public identity providers
    • Google
    • WeChat
  • Available in version published [2022-05-18 08:48]
• Pollers and Master Pollers pages
  • Docker poller functionality added
    • Create and download Docker poller images
  • Styling changes
• Poller Dashboard
  • Docker poller functionality added
    • Download Docker poller images
  • Styling changes
• Gateways: new page
  • Found under Administration / Monitoring / Gateways
    • Create and download Docker gateway images
    • Manage gateways
• Netflow Profiles: new page
  • Found under Administration / Monitoring / NetFlow Profiles
  • Used to configure profiles for the NetFlow relay feature
• Syslog Profiles page
  •  Added Syslog relay related functionality
• Statistics page
  • Changed to a fixed layout using splitter control to alleviate the need for scrolling to the top of the page when new charts are added
  • New search feature
    • Searches and filters the statistics tree on common fields, eg. device, location, region or statistics name
• Live Query page
  • Changed to a fixed layout using splitter control to alleviate the need for scrolling to the top of the page when new query tables are added
  • New search feature
    • Searches and filters the live query tree on common fields, eg. device, location, region or query name
• Device page
  • One-time password is now required for running PowerShell, Linux shell, and Agent scripting. Hence only user accounts with two-factor authentication enabled are allowed to run these scripts via the website
  • Included the device statistics browser in the page, rather than having to navigate to a different page for statistics
  • Included the device live query browser in the page, rather than having to navigate to a different page to perform live queries
• Devices page
  • Changed the column layout
• Snmp Entity Definitions, ​​Agent Entity Definitions, and Api Definitions pages
  • Added action Creation Identifier and Activation Identifier. These two properties help the discovery engine determine which actions to automatically create or activate
  • Added search function to the statistics data storage dropdown
• Agents page
  • Added column filter for the Agent Name column, including the agent's status
• Traceroute tool
  • Increased number of hops to 32 to match maximum TTL the poller uses
• General styling changes on the grid and treeview components
• The acknowledgement columns in alert grids can now show System or the user name who acknowledged the alert

​
General​

• Data retention engine performance improvements
• Changed the way statistics are stored in the database to monthly tables, improving the performance of data retrieval
• After the upgrade to this version, the Data Retention engine will automatically migrate all existing statistics into the monthly table structure

Important note regarding the statistics data migration

• Before the upgrade to this version, it is highly recommended that
  • The Data Retention engine is enabled for each database server. This is best practice for the Gemmb platform as the data retention engine performs various maintenance roles on the statistics data tables
  • The compression on each Database Server is set to Page compression as any newly created monthly tables will have the compression enabled. Compression of the statistics tables greatly reduces the space consumed by these tables and improves performance due to a reduction in disk activity when reading and writing to the tables

Issues Fixed

• Fixed broken link to WebApi documentation for SyslogItem and AlertItem in the Syslog Profiles page
• Fixed issues in Devices page that were causing the full device update to fail when the user was lacking certain permissions to assign items to the device
• Fixed issues in the Device page, under the Api Settings section
• Fixed issues in the Api polling logic
• Database Servers page: Changed numeric formatting on row count to improve readability

Patch Releases

Web [2022-09-04 10:03]
Web Api [2022-09-02 23:16]
Issues Fixed 

• Fixed an issue the Users page that was causing an error to be displayed when creating a new user in circumstances where the administrator did not have the correct rights to assign a local identity to the new user

Poller [2022-08-29 09:43]
Poller Rpm [2022-08-29 09:43]
Poller Docker [2022-08-29 09:44]
Issues Fixed 

• Fixed an issue in the Poller whereby, in some circumstances, the Tacacs, Snmp Trap, NetFlow, Syslog and Tftp processors were not correctly handling IP address to Device resolution due to IPv6 protocol stack changes

Web [2022-08-10 04:05]
Web Api [2022-08-10 04:11]
Issues Fixed 

• Fixed an issue in the Devices page that was causing an error to occur when trying to create a new device without specifying a location
• Fixed an issue in the Customers page that was causing an error to occur when expanding a row after an edit has been performed

Poller [2022-08-10 04:34]
Poller Rpm [2022-08-10 04:43]
Poller Docker [2022-08-10 04:49]
Issues Fixed 

• Fixed an issue in the Poller that incorrectly calculated reachability when there was an error in sending ping packets

Reporting Api [2022-08-10 04:08]
New Features 

• Added VMware SD-WAN reporting objects

Web [2022-07-05 04:23]
Web Api [2022-07-05 04:25]
Reporting Api [2022-07-05 03:01]
Poller Services [2022-07-05 02:56]
Issues Fixed 

• Fixed an issue whereby deactivated customers were still being presented in a few places across the platform

​
Web [2022-05-18 08:48]
Web Api [2022-05-04 22:40]
New Features 

• Single sign-on feature release