Version 2.19.19131.0

New Features

Monitoring

• Connector: New version
  • ​Supports web browsing of device management Url using embedded Chromium browser
  • Uses built-in functionality for all supported protocols thus removing the need for launching external applications for Telnet, Ssh etc
  • Revised encryption for more reliable and better performance
  • This version of the connector is not compatible with the previous versions
    • The pollers must be updated to the latest version for the new Connector
    • The device agents must be updated to the latest version for the new Connector
• Added selection of Top X to statistics charts data export where applicable, for example NetFlow. The selection applies to the data grid and exported data
• The NetFlow system has been extended to process data received via the NetFlow v9 protocol
• Netflow statistics are now configured separately from other stats in archiving engine
• Added Area information to Status page
• Api polling: Extract Serial and Asset Numbers from Device and Entity properties during entity discovery process

Service Desk

• Added Update timers to tickets
  • Update timers are configurable with different values for open tickets and suspended tickets
• All ticket timers may now be applied to Request tickets as well, in addition to Incidents
• Added Created By and Modified By search criteria to ticket search

Configuration

• Added Product field to Device Service Numbers
• Additional information displayed in Devices page

Security

• Modified the users page to allow automatic activation or deactivation of a user at a specified time
  • Use for example to grant third party contractors login access to the platform for a limited time
• Modified password vault credentials to allow setting a validity period for the credentials
  • Use for example to grant third party contractors access to customer devices for a limited time
• Added DeviceNmsFlag.Configs to allow control of access to Config Harvest report and Config Harvest information on device

Reporting

• Modified multiple service desk reporting objects to enable reporting by region, location or device group
  • If devices from multiple regions, locations or device groups are present on a ticket, then that ticket will show in the report for each region, location or device group from where it has assigned devices
• Multiple Service Numbers are now displayed on new lines, and include the newly added Product field

Administration

• External Applications: New page
  • Registering an external application to the platform allows to add a link to that application from the website's menu
  • OAuth settings are configurable for the external application to allow it access to data provided by the Gemmb Api
• Platform Config: New page
  • Allows editing of the platform's Smtp configuration that is used for all outbound email notification
  • Allows editing the MapQuest Api key for the platform

Web Api

• Access Tokens have changed properties
  • The HashedPassword property has been deprecated
  • Use the new EncryptedPassword property to send the password
  • The EncryptedPassword can be generated using JavaScript or c#
• ​Better handling of Http response code for API requests that have a missing or invalid AccessToken
  • HTTP Status Code 500 replaced with HTTP 401 for requests that require authentication
  • HTTP Status Code 500 replaced with HTTP 403 for requests where the authenticated request does not have the required access permission
• Api request limit changes
  • The Api limiting system has been enhanced to improve usability
  • Automated rate limiting greatly simplifies client/script code as the Api will throttle its responses rather than returning “Too Many Request” errors

Breaking Changes

• Minimum system requirements upgraded to .Net Framework 4.7.2

Issues Fixed

Reporting

• Changed the "Between Hours" reporting setting to allow reporting on consecutive hours that cross midnight, e.g. reporting between 20:00 and 07:00

Web

• Support Notes
  • To improve security, the ability to add external links and images has been removed. Copy & paste of images still works as the images are embedded
  • Fixed issue whereby images were not scaling correctly
• ​Ticket page
  • Remove button for contacts wasn't displaying in some circumstances
  • Change ticket start and end dates were not displaying correctly in Internet Explorer
  • Ticket timers for tickets created from Ticket Templates were in some rare cases not being  applied to the ticket
  • Turned off auto-complete on the ticket create form's input field​
    
• Ticket Search: Fixed description column formatting
• Api Access Profiles
  • Poller drop-down was not selecting the value on load
  • Api Target Type Name was not being used to label the correct items
• ​Api Definitions
  • Removed Action Request script section
  • Added additional help descriptions
• ​Device Agent administration: Added additional help descriptions
• Status page: Fixed logic for setting the visibility of entity properties

Patch Releases

Reporting Api [2020-03-23 08:12]
Issues Fixed 

• Fixed issue in embedded Excel when Repeat by Device Group was selected

Web [2020-03-10 03:59]
New Features

• Implemented External Identifier administration in Api Access Profiles page
• Automatically setting focus on Description field when adding/editing Journals
• Made customer level Support Notes visible on Home page

Issues Fixed 

• Multiple security fixes have been applied
• Fixed issue that would occur when a user with restricted access rights to their customer would log in
• Fixed an issue in editor template for DateTimeFromDurationNullable that would cause an error to occur on 29th February
• Fixed issue whereby Agent Action activation window would not close on successful save
• Changed display of Description field in Ticket Search page
• Fixed issue that would sometimes occur when editing Areas in the Regions page
• Changed grid pager to always show, regardless of number of items in the grid, on multiple pages
• Fixed display issue of the ApiKey in Api Access Profiles Page
• Fixed issue around manual ticket creation from certain templates whereby the new ticket was disabled and user groups were not loading
• Fixed issue in Connector that was causing it to crash when web browsing to a device and then minimizing the Connector window
• Connector improvements:
  • Hardcoded Ssh and Telnet terminal windows to UTF8 encoding as auto detection was not reliable
  • Better handle the fullscreen connection bar title text when using Remote Desktop
  • Allow SSH connection to use insecure algorithms, as the Connector wraps the SSH protocol in its own encryption layer

Web Api [2020-03-05 02:09]
New Features

• Added NetFlow and AWS stat types to Grafana

Issues Fixed 

• Fixed issue causing errors while deleting a device due to database constraint protection

Gemmb Agent [2020-03-01 22:52]
Issues Fixed 

• Fixed Agent Admin whereby Customer list for registration was using the incorrect access checking

Reporting Api [2020-02-26 02:54]
New Features

• Implemented Viptela reporting

Issues Fixed 

• Fixed issue in ApiStatistics generic stat table flow that was causing no stats to be returned
• Fixed issue that was causing exceptions in the Top 50 and Top100 interface by time reports

Gemmb Agent [2020-02-17 06:06]
Issues Fixed 

• Fixed issue where an invalid EventLog query was generated using certain filtering criteria
• Added exception handling in GemmbAgent when it sets up an EventLog watcher on an EventLog to provide more diagnostic information

Gemmb Poller [2020-02-10 05:23]
Issues Fixed 

• Fixed issue causing the Poller install on a new server to roll back, due to the service failing to start in certain circumstances
• Poller improvements: 
  • Buffer stats to disk instead of memory
  • Add stats post attempt counts to eventlog entries
  • Improve stats transfer for internet connections with higher latency

Web Api [2019-12-25 08:07]
Issues Fixed 

• Allow time range passed by Grafana up to 31 days. Return only entities with active polling statistics are when queried for Snmp entities
• Fixed issue causing Agent scripts not compiling when referencing PerformanceCounters 
• Fixed issue when deleting areas that are mapped to a location
• Fixed timeouts on large customers in Statistics Navigator

Web Api [2019-11-14 00:18]
Issues Fixed 

• Fixed Snmp Static Import failing due to a WebApi method signature change

Reporting Api [2019-11-14 01:29]
New Features

• Added Devices and Service Numbers to closed ticket related tables and Excel
• Added Alert Summary for closed tickets to Excel

Issues Fixed 

• Fixed issue whereby TopX Interfaces query was not selecting the correct Device Group when specified

Web Api [2019-11-11 21:57]
New Features

• Added AllEntities property into SnmpActionStatisticsExport item to allow all relevant SnmpEntities' statistics to be exported. Included SnmpEntityInfos in the export data so the consumer has entity information that can be used for display or processing purposes

Issues Fixed 

• Fixed issue that caused users unable to login to Grafana OAuth when External Application marked for Read-Only access

Gemmb Agent [2019-11-08 01:58]
Gemmb Poller [2019-11-08 01:59]
Issues Fixed 

• Fixed issue that was causing Gemmb Agent to restart due to watchdog when event logs disabled
• Improved resilience in session handling and poller services configuration when the Agent or Poller experienced errors connecting to website

Web Api [2019-11-05 23:32]
New Features

• Added Grafana data sources

Issues Fixed 

• Fixed issue around ticket visibility for read-only OAuth access tokens