Version 2.19.14171.0

New Features

Monitoring

• Improved Snmp polling engine to handle additional polling circumstances
  • Included default value in Snmp request object to allow a fallback value to be assumed for unsuccessful Snmp polls
  • Provided the Snmp polling scripts access to a new "PollInterval" property. This allows the polling scripts to adapt their polling behaviour based on the poll interval
• Added a new property, "DeviceLocalTime", to alerts. This property holds the local time the alert occurred in the device's time zone

Service Desk

• Expanded the ticket timer configuration to remove the restriction of three fixed levels
  • Allowed configuration of multiple timer levels for the various Sla states of Normal, Warning, Imminent, Breach
  • Implemented a reminder function for timer events
    • Allowed recurring reminders to trigger for the timer events
• Added the value of "None" to ticket Impact and Urgency. Adjusted the ticket priority matrix to include the new value
• Added the ticket priority matrix display to the device details to show the resultant ticket priority based on the device's importance and the alert's severity

General

• Added additional help pop-ups to some pages

Issues Fixed

• Fixed issue whereby some detail tables in the status grid would not expand
• Fixed issue in device page whereby configuration harvest logs and results were displaying an error when no logs or results were yet available

Patch Releases

Reporting Api [2019-04-29 06:19]
Issues Fixed 

• Fixed issue whereby reporting on closed tickets was showing wrong total times if the ticket was modified by an integration script after it has been closed

Poller Service [2019-04-21 01:10]
Web Api [2019-04-21 01:10]
Issues Fixed 

• Fixed issue where properties were showing blank when format string was empty

Poller [2019-04-20 23:56]
Web Api [2019-04-20 23:57]
Issues Fixed 

• Api polling: Verifying response ContentType before attempting JSon deserialisation
  
• Api polling: Expose ContentType and IsJson/IsHtml properties to scripts
  
• Poller session handling stability fixes
  
• Force poller config download before starting polling processors in order to prevent poller from falling into backup poller mode in certain circumstances and result in poller not polling

Poller [2019-04-18 06:36]
Issues Fixed 

• Fixed issue in Snmp request ID initialisation to ensure a smaller range of IDs are used for some devices that do not handle large request IDs

Poller Service [2019-04-18 02:30]
Issues Fixed 

• Fixed Snmp discovery logic, whereby permanent entities were not handled correctly in some circumstances
• Fixed Api discovery logic, whereby permanent entities were not handled correctly in some circumstances
  
• Fixed Device Agent discovery logic, whereby permanent entities were not handled correctly in some circumstances
  

Web Api [2019-04-17 23:05]
Issues Fixed 

• Fixed issue whereby imports that assigned config harvest profiles were not performing a device action discovery, and caused the scheduler to not run the harvest for those devices