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Release Notes.

Version 2.19.14171.0

17/4/2019

Comments

 

New Features

Monitoring
  • Improved Snmp polling engine to handle additional polling circumstances
    • Included default value in Snmp request object to allow a fallback value to be assumed for unsuccessful Snmp polls
    • Provided the Snmp polling scripts access to a new "PollInterval" property. This allows the polling scripts to adapt their polling behaviour based on the poll interval
  • Added a new property, "DeviceLocalTime", to alerts. This property holds the local time the alert occurred in the device's time zone
Service Desk
  • Expanded the ticket timer configuration to remove the restriction of three fixed levels
    • Allowed configuration of multiple timer levels for the various Sla states of Normal, Warning, Imminent, Breach
    • Implemented a reminder function for timer events
      • Allowed recurring reminders to trigger for the timer events
  • Added the value of "None" to ticket Impact and Urgency. Adjusted the ticket priority matrix to include the new value
  • Added the ticket priority matrix display to the device details to show the resultant ticket priority based on the device's importance and the alert's severity
General
  • Added additional help pop-ups to some pages

Issues Fixed

  • Fixed issue whereby some detail tables in the status grid would not expand
  • Fixed issue in device page whereby configuration harvest logs and results were displaying an error when no logs or results were yet available

Patch Releases

Reporting Api [2019-04-29 06:19]
Issues Fixed 
  • Fixed issue whereby reporting on closed tickets was showing wrong total times if the ticket was modified by an integration script after it has been closed
Poller Service [2019-04-21 01:10]
Web Api [2019-04-21 01:10]
Issues Fixed 
  • Fixed issue where properties were showing blank when format string was empty
Poller [2019-04-20 23:56]
Web Api [2019-04-20 23:57]
Issues Fixed 
  • Api polling: Verifying response ContentType before attempting JSon deserialisation
  • Api polling: Expose ContentType and IsJson/IsHtml properties to scripts
  • Poller session handling stability fixes
  • Force poller config download before starting polling processors in order to prevent poller from falling into backup poller mode in certain circumstances and result in poller not polling
Poller [2019-04-18 06:36]
Issues Fixed 
  • Fixed issue in Snmp request ID initialisation to ensure a smaller range of IDs are used for some devices that do not handle large request IDs
Poller Service [2019-04-18 02:30]
Issues Fixed 
  • Fixed Snmp discovery logic, whereby permanent entities were not handled correctly in some circumstances
  • Fixed Api discovery logic, whereby permanent entities were not handled correctly in some circumstances
  • Fixed Device Agent discovery logic, whereby permanent entities were not handled correctly in some circumstances
Web Api [2019-04-17 23:05]
Issues Fixed 
  • Fixed issue whereby imports that assigned config harvest profiles were not performing a device action discovery, and caused the scheduler to not run the harvest for those devices
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    • Infrastructure Management
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    • Server Monitoring
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  • Software
    • Release Notes
  • Features
    • Feature List
    • Supported Monitoring