Release Notes

VERSION 2.20.19301.0

2/7/2021

Comments

New Features

Monitoring

Windows Agent
- Windows Update
  - Enables automatic regular checking for updates and installing of updates
  - Also includes manual control over updates and bulk updates of devices
  - Windows Update Profiles used to configure the automatic updates schedule
- PowerShell
  - Execute PowerShell scripts on the computer, issued from the website
- Services
  - Live list of services, ability to stop/start etc
- Processes
  - Live list of processes running with ability to kill running process
- Live Summary
  - Live query to the agent for current utilisation stats for Cpu, memory, disk etc.
- Included audit failure/success in all Agent event logs
- Include seconds in Agent event logs timestamp
Linux Agent
- Agent for Linux operating systems, with functionality similar to the Windows agent's where applicable
Pollers
- Allow Snmp trap port to be configurable
- Improved error handling when trying to open a port that was already in use, or when poller shutting down
- Include Entity Parent in alert notes

Security

Active Directory Integration
- Enables login to platform using Active Directory credentials of format username@example.com
  - Requires domain ownership verification by the platform using a public DNS entry
  - Requires a Device Agent with access to the Active Directory to perform queries for authentication and group membership
    - All communication to the Device Agent is encrypted
    - A user's credentials are encrypted in the user's browser prior to being sent to the platform's webservers
    - The credentials are encrypted using the Agent's PKI certificate before being transmitted to the Agent for login verification
  - Active Directory Profiles are used to set up and configure the feature
    - User permissions are controlled by Active Directory
      - Active Directory groups are mapped to the platform's User Groups to grant the required permissions in the platform
Added "Two Factor Authentication Required" option on User Group
- Membership of a group is conditional on the login of the user having been Tfa authenticated
  - Only applies to users, not other group members, like Integration Profiles
    - These other types can not use two factor authentication, and hence will not be considered members of the group
    - Users authenticated via an ApiKey are not Tfa authenticated, and hence will not be considered members of the group

Service Desk

Added custom tag <customerlist> to ticket creation user input form
- If used, it allows to select a customer in the ticket creation flow rather than having to change to the correct customer first

Service Management

Service Catalogs
- Added new setting to allow granular control of which polling types are automatically included in a service catalog

Reporting

Allowed saving password
New reporting objects
- Device Software
- Device Firmware
- Labels for tickets
Forecasting using Machine Learning
- Several new objects added that include ML Forecasting based on current data
Added ticket External Identifier to multiple tables and Excel objects
Added ticket Resolution time to multiple tables and Excel objects
NB: To see the new columns that were added to existing reporting tables and Excel objects, the reporting object has to be removed and re-inserted into the report template

Cmdb

Implemented customer level contact mappings
- Allow mappings of contacts across different customers to better cater for a service provider hierarchy
Added the Affected contact type to the Device contact assignment
Added Vendors and Model Numbers properties to a Device
- Discovery of a device supports Model Numbers and auto assignment of Vendors
  - Vendors need to be created using the existing Vendors page
  - To enable auto assignment of Vendors via device discovery, the expected Vendor names to be discovered need to be mapped to an existing Vendor in the system

Website

Device page
- Added Settings for threshold and state to action activation
- Improved initial load speed by loading certain tabs on demand
- Minor layout changes for cleaner look
- Included Windows operating system type (server/desktop) and Windows operating system caption in Agent details panel
- The new Vendors and Model Numbers properties have been added
- New Agent features
  - Live Summary displays live information received from the agent, such as current Cpu, Memory, Logical and Physical disk usage
  - Windows Services
    - List of Windows services with options to start, stop, restart
  - Windows Processes
    - List of active processes with options to kill
  - Windows Updates
    - check, download, install
    - Setting for Windows update profile
  - Powershell scripting
    - Issue live PowerShell commands that the agent executes
Devices page
- Changed default view to only show Active devices
  - Added switch to include inactive devices
- The Device creation and editing forms have been redesigned
- The new Vendors and Model Numbers properties have been added
Device Types page
- Included child table showing assigned devices
- Added ability to assign and unassign devices
Ticket Dashboard page
- Added customer name
- Combined columns for cleaner look
- Added "Compact / Details" switch to change grid columns
Improved handling of WebApiBaseAddress configuration logic
Access Control page
- Load on demand implemented on the security containers tree for better perfomance
Platform Config page
- Added SQL CLR setting
- Allowed spaces to be used in Alert Classifications
- Added option to update all relevant configurations that refer to Alert Classifications when the classifications are changed
Fully customisable Login Page
- Administered from the Websites administration page
  - Allowed further customisation of login page
  - Header Html customisable
  - Login page content Html customisable
Admin Packs
- Added MinimumPlatformVersion property to enable filtering out available adminpacks to older platform installations
Published date added to software Version display in multiple places
The menu entry for the Aaa Profiles page has been moved to
- Administration / Security / Aaa Profiles

Web Api

Included HttpHeaders in WebServerHttpHeaders header passed to WebApi. Allows the platform's WebApi SysLog output to include HttpHeader information
Added Platform ExportCertificate WebApi method

General

Pollers, Agents, and Gateway migrated away from legacy WCF framework to REST Api
Pollers upgraded from .NetCore3.1 to .Net5
The dynamic polling script compilations in the pollers and agents moved to a separate process to reduce memory foot print
Third party components updated to new versions

Issues Fixed

Fixed issue in status display that would sometimes report the overall status change time stamp incorrectly
Improved permission checking in the website for certain pages for better user experience
Added translations in muliple places where text was previously in English only
Fixes issue in WebApi Client code where cancellation token was not passed to underlying httpClient.SendAsync for some overload methods
Fixed issue in Api Access Profiles page for searching and filtering on device discovery grid
Added confirmation dialog before creating devices in Api device discovery
Changed multiple error messages to be consistent across the website
Fixed validation of change start/end dates in Ticket page
Fixed and cleaned up layout and styling in multiple pages
Fixed issue in Knowledge Navigator causing duplicate knowlege articles to list
Fixed issue in alerts and status that was casuing errors in the website due to some missing properties
Fixed issue in device auto assignment logic to tickets where some rules were incorrectly using a logical OR instead of AND
Fixed issue that could occur when moving a device between pollers
Fixed issue in polling where the device discovery was including entities that were not valid for the device's vendor product

Patch Releases

There are no patch releases for this version.

Comments

Version 2.20.13291.0

10/9/2020

Comments

New Features

Monitoring

Poller: New version, running on .NET Core
- Installs self-contained, removing dependency on .NET Framework version
- Improvements in poller services load balancing to allow selection of least loaded poller service
- Poller Operating System labels shown on poller dashboard
Poller Services: improvements to Poller Service Process model to use separate child processes for each key functional component to provide process separation
Linux Poller (beta version)
- Functionally equivalent to the Windows poller, built to run on Linux
Gemmb Agent:
- Improved Powershell integration
- Improved stability and performance
- Just-in-time Remote Desktop access to Windows machines when connecting using the Connector
  - Active Directory Identity field added to User object to support this function
  - The Active Directory Identity is added to the Remote Desktop Users group on the target machine before the connection, and is removed when the connection terminates
  - Password Vault integration of just-in-time access features
    - Optional setting to allow user to be added into the local Administrators group
  - Watch the feature preview video
- Implemented Agent auto-registration
  - Can be used with software deployment systems to install the GemmbAgent.msi software with parameters that work in conjunction with the auto Registration Profiles defined in the platform
- Added setting in Agent Admin to control the "Log on as" a specific Windows account for the agent service
  - This setting must be configured in the Agent Admin to persist it between automatic upgrades. This setting is relevant if a specific service account is required, rather than the default LocalSystem account
- Implemented methods to support the customer Cmdb Sync feature
- Extended Event Log monitoring
  - Implemented Event rollup feature. The Agent will monitor the same event occurring within a specified time window, and log it once only for that window, with the count of events that occurred
  - Added event filtering by event source
  - Modified Event Id filtering to allow for both included and excluded event Ids, or range of Ids
  - Added alert classification configuration for event logs
  - Added event filter scripting facility
- Agent automatically discovers its parent device
- Agent monitors installed software and patches
- Starting with this version, the Gemmb Agent is a 64 bit application only, and will not work on 32 bit operating systems
- Agent .Net Framework minimum requirement downgraded to v4.6.1
Snmp Network Discovery
- Discovers devices on the network using an existing poller
- Ability to import discovered devices and locations into the Cmdb using the web page or the Gemmb Import Excel Add-In
Connector: Added configuration section in the device page
- Allows to specify multiple ports for the different protocols
- Allows to disable port checks during device discovery
- Allows to disable connector functionality to device
General improvements have been made in the platform controlling which polling actions are enabled by default
Polling and alert correlation takes into account the newly added manually configured parent of a device

Knowledge Management

Introduction of Knowledge Bases and Knowledge Articles
- Knowledge Navigator
- Integration with Service Desk
- Integration with Cmdb / Devices
The Knowledge Management feature can be enabled or disabled on a per customer basis, using service catalogs

Service Desk

Knowledge integration
- Suggested knowledge articles are shown based on devices, business services or contacts assigned to the ticket
The Service Desk feature can now be enabled or disabled on a per customer basis, using service catalogs
Alert Routing page: new setting under "Topology Alert Ticket Sharing" to allow child symptom devices to always be added to the ticket
- Symptom devices' contacts are added to ticket as non-primary contacts
Ticket page
- Allow contacts from multiple customers to be assigned to the same ticket
- Included additional fields to search by when searching for devices to assign to a ticket
- Changed ticket history grid to show plain text instead of formatted text for value and old value
- Changed the way devices are added to the ticket. A more comple device grid is displayed for selection. Multiple devices can be selected and assigned
- Device Auto Assignment Rules: New feature for Change tickets
  - Allows creation of rules based on devices' Regions, Locations, Device Types, Device Groups, and Business Services
  - Devices that generate alerts during the Change implementation window, and match a configured rule, are automatically assigned to the change ticket
Ticket Group page: Added new feature "Allow direct close". Setting this to false requires tickets to be resolved first, before being allowed to be closed
Ticket Templates page: Added ability to configure the new Device Auto Assignment Rules feature for Change tickets

Service Management

Allow service catalogs to be applied at customer level to control enabling or disabling platform features such as
- Knowledge Management
- Service Desk
Platform Config web page has new settings that control the enforcement of above service catalog settings
Services page has a new bulk creation feature, based on available polling actions that are not yet created as a service

Reporting

New reporting objects
- Cisco CallManager statistics
- Server Cpu and Memory
- Apc Ups statistics
- Installed Products
- Installed Patches
- ISDN voice reports
- 95th Percentile reports created for multiple reporting objects
- Device reachability statistics excluding implementation periods
Implemented reporting by Device Type

Gemmb Import

Added feature to export customer data from the platform into Excel
Added network discovery export to Excel to allow editing of discovery results before performing an import of the data into the Cmdb
Added Syslog mapping to device

Cmdb Sync

New feature allows import of customer Cmdb data from SQL Server
- Based on the Gemmb Import tool functionality
- Customisable SQL queries and mappings using the new Cmdb Sync web page
- Requires an Agent to be installed with access to the SQL Server

Website

UI tweaks for a cleaner look
- Moved language selection drop-down from website header into user preferences pop-up, under the new UI Settings section
Agent Registration Profiles: New page
- Configures settings to use for automatic registration of agents
Agent Event Log Profiles: New page
- Allows event log monitoring profiles to be created and mapped to devices
Platform Config page
- Added settings for alert classification definitions
- Added settings for Syslog that enables the platform to send Syslog messages to a server when users log in, or perform any audited action in the platform
Integration Profiles page
- Added methods to create alerts
- Added method to remove Http headers
- Added additional Http methods for external events
- Added system timers
- Added "AssignedTicketDeviceItems" property to integration models
Added "Tag" field to the Device item
Locations page: Added time zone column to grid
Device page
- Added option to manually set the device's parent device
- Added display of the device's assigned pollers
- Agent event log configuration has been extended to allow configuration of the new features rolled out in this version of the agent
- Implemented a bulk update of Event log settings, based on the event log hierarchy
- Added agent discovered software lists
  - Installed Products
  - Installed Patches
  - Windows Update History
Syslog Profiles page: migrated to customer based profiles
Enabled top and bottom grid pager to be visible, in several pages
Syslogs, Event Logs and Aaa Logs pages
- Added export to Excel function
- Changed grid filtering method
Allowed deletion of a Location and Region
Added two new customer level report pages for agent discovered software
- Installed Products
- Installed Patches
Web Api documentation style change
Admin Packs page: Allow bulk upgrade and apply of Admin Packs

Web Api

Created Ticket User History statistics web Api methods and objects. Used to provide insights regarding ticket creation, state changes, and journal creation and update statistics

General

Gemmb branding update
- New logo, new colours
- Reflected in all application logos and icons
Improved database performance across multiple areas
Enabled Tls for platform emails

Issues Fixed

Fixed an issue in the Reporting add-in that was not handling the "Between Hours" reports correctly when using Customer, or custom, time zone for the report
Fixed an issue in the Ticket page whereby implementation date selection was not being disabled correctly for change tickets
Fixed an issue in the statistics page that was preventing the data export grid from changing pages when the pager was clicked
Improve Syslog handling, including fixing issue with Cisco Syslog format not conforming to RFC5424
Automatically initialise device discovery in bulk import process and when manually assigning a service catalog to a device
Fixed issue in Notification Profiles that was not allowing editing of newly created email template
Fixed an issue in Services page that was incorrectly pre-populating textboxes when creating a new item
Fixed issues in Integration Profiles page when creating new Http Client, and when saving Default Request Headers
Fixed issue in Device page, whereby the Syslog scripts were not being displayed correctly
Fixed issue in Device page relating to the map image not displaying correctly
Fixed issue in Ticket Group page that prevented some changes to be saved
Fixed issue in Pollers page preventing the Upgrade button from enabling
Fixed issue in Ticket Dashboard quick close function when no closure codes were defined for a Ticket Group
Added ticket history logs when engine closes a ticket from auto-close
Changed Config Harvest alert when clearing "running" flag to Informational
Improved internal watchdog logic to avoid watchdog restarts in cases of poor connectivity from the poller to the website
Fixed issue causing poller RIP advertisements to fail on some interfaces, which resulted in regular error event log messages
Fixed an issue around the discovery date that in some circumstances was causing an endless loop on a device with failed discovery
Fixed issue in Api Polling, whereby authentication was not properly detecting a failed login attempt, and could result in polling failure until poller restart
Removed latency and reachability items from Stats Navigator when the device does not have an IP address
Fixed issues in Device page that were preventing the Action save windows from automatically closing
Fixed a display issue in Device Agent Entity Definition page related to Parent Id selection

Patch Releases

Reporting Api [2021-06-22 08:42]
Issues Fixed

Fixed issue in table and Excel processing when removing unassigned items
Fixed issue in interface utilisation, system uptime and reachability reports by device group that was not correctly filtering the included devices by the device group

Gemmb Agent [2021-06-21 06:15]
Issues Fixed

Fixed issue in Windows Update History processing
Fixed issue that could in certain circumstances cause Exchange / SQL polling to not process correctly

Web Api [2021-04-19 05:47]
Poller Service [2021-04-19 05:45]
Issues Fixed

Integration Profile Access Token was timing out in some circumstances

Windows Agent [2021-04-18 22:12]
Issues Fixed

Fixed false positive report from Windows Defender in AppObject.Agent.dll

Windows Poller [2021-03-04 06:51]
Linux Poller [2021-03-04 06:56]
Issues Fixed

Snmp v3 engine changes to handle devices not reporting all required engine information in initial discovery
Snmp v3 was not using Snmp Access Profile port, timeout and retry count settings for initial v3 discovery poll, causing poll to fail if a non-default port was configured

Reporting Api [2020-09-14 08:32]
Issues Fixed

Fixed issue in device reachability charts

Poller Service [2020-09-14 08:31]
Issues Fixed

Increased SQL timeouts

Gateway [2020-09-12 23:51]
Issues Fixed

Improved startup reliability when services not available at startup

Poller Service [2020-09-12 03:57]
Issues Fixed

Fixed issue in startup of service when database not accessible

Gemmb Agent [2020-09-11 06:53]
Issues Fixed

Fixed issue in 32 bit to 64 bit registry migration

Comments

Version 2.19.19131.0

16/9/2019

Comments

New Features

Monitoring

Connector: New version
- Supports web browsing of device management Url using embedded Chromium browser
- Uses built-in functionality for all supported protocols thus removing the need for launching external applications for Telnet, Ssh etc
- Revised encryption for more reliable and better performance
- This version of the connector is not compatible with the previous versions
  - The pollers must be updated to the latest version for the new Connector
  - The device agents must be updated to the latest version for the new Connector
Added selection of Top X to statistics charts data export where applicable, for example NetFlow. The selection applies to the data grid and exported data
The NetFlow system has been extended to process data received via the NetFlow v9 protocol
Netflow statistics are now configured separately from other stats in archiving engine
Added Area information to Status page
Api polling: Extract Serial and Asset Numbers from Device and Entity properties during entity discovery process

Service Desk

Added Update timers to tickets
- Update timers are configurable with different values for open tickets and suspended tickets
All ticket timers may now be applied to Request tickets as well, in addition to Incidents
Added Created By and Modified By search criteria to ticket search

Configuration

Added Product field to Device Service Numbers
Additional information displayed in Devices page

Security

Modified the users page to allow automatic activation or deactivation of a user at a specified time
- Use for example to grant third party contractors login access to the platform for a limited time
Modified password vault credentials to allow setting a validity period for the credentials
- Use for example to grant third party contractors access to customer devices for a limited time
Added DeviceNmsFlag.Configs to allow control of access to Config Harvest report and Config Harvest information on device

Reporting

Modified multiple service desk reporting objects to enable reporting by region, location or device group
- If devices from multiple regions, locations or device groups are present on a ticket, then that ticket will show in the report for each region, location or device group from where it has assigned devices
Multiple Service Numbers are now displayed on new lines, and include the newly added Product field

Administration

External Applications: New page
- Registering an external application to the platform allows to add a link to that application from the website's menu
- OAuth settings are configurable for the external application to allow it access to data provided by the Gemmb Api
Platform Config: New page
- Allows editing of the platform's Smtp configuration that is used for all outbound email notification
- Allows editing the MapQuest Api key for the platform

Web Api

Access Tokens have changed properties
- The HashedPassword property has been deprecated
- Use the new EncryptedPassword property to send the password
- The EncryptedPassword can be generated using JavaScript or c#
Better handling of Http response code for API requests that have a missing or invalid AccessToken
- HTTP Status Code 500 replaced with HTTP 401 for requests that require authentication
- HTTP Status Code 500 replaced with HTTP 403 for requests where the authenticated request does not have the required access permission
Api request limit changes
- The Api limiting system has been enhanced to improve usability
- Automated rate limiting greatly simplifies client/script code as the Api will throttle its responses rather than returning “Too Many Request” errors

Breaking Changes

Minimum system requirements upgraded to .Net Framework 4.7.2

Issues Fixed

Reporting

Changed the "Between Hours" reporting setting to allow reporting on consecutive hours that cross midnight, e.g. reporting between 20:00 and 07:00

Web

Support Notes
- To improve security, the ability to add external links and images has been removed. Copy & paste of images still works as the images are embedded
- Fixed issue whereby images were not scaling correctly
Ticket page
- Remove button for contacts wasn't displaying in some circumstances
- Change ticket start and end dates were not displaying correctly in Internet Explorer
- Ticket timers for tickets created from Ticket Templates were in some rare cases not being applied to the ticket
- Turned off auto-complete on the ticket create form's input field
Ticket Search: Fixed description column formatting
Api Access Profiles
- Poller drop-down was not selecting the value on load
- Api Target Type Name was not being used to label the correct items
Api Definitions
- Removed Action Request script section
- Added additional help descriptions
Device Agent administration: Added additional help descriptions
Status page: Fixed logic for setting the visibility of entity properties

Patch Releases

Reporting Api [2020-03-23 08:12]
Issues Fixed

Fixed issue in embedded Excel when Repeat by Device Group was selected

Web [2020-03-10 03:59]
New Features

Implemented External Identifier administration in Api Access Profiles page
Automatically setting focus on Description field when adding/editing Journals
Made customer level Support Notes visible on Home page

Issues Fixed

Multiple security fixes have been applied
Fixed issue that would occur when a user with restricted access rights to their customer would log in
Fixed an issue in editor template for DateTimeFromDurationNullable that would cause an error to occur on 29th February
Fixed issue whereby Agent Action activation window would not close on successful save
Changed display of Description field in Ticket Search page
Fixed issue that would sometimes occur when editing Areas in the Regions page
Changed grid pager to always show, regardless of number of items in the grid, on multiple pages
Fixed display issue of the ApiKey in Api Access Profiles Page
Fixed issue around manual ticket creation from certain templates whereby the new ticket was disabled and user groups were not loading
Fixed issue in Connector that was causing it to crash when web browsing to a device and then minimizing the Connector window
Connector improvements:
- Hardcoded Ssh and Telnet terminal windows to UTF8 encoding as auto detection was not reliable
- Better handle the fullscreen connection bar title text when using Remote Desktop
- Allow SSH connection to use insecure algorithms, as the Connector wraps the SSH protocol in its own encryption layer

Web Api [2020-03-05 02:09]
New Features

Added NetFlow and AWS stat types to Grafana

Issues Fixed

Fixed issue causing errors while deleting a device due to database constraint protection

Gemmb Agent [2020-03-01 22:52]
Issues Fixed

Fixed Agent Admin whereby Customer list for registration was using the incorrect access checking

Reporting Api [2020-02-26 02:54]
New Features

Implemented Viptela reporting

Issues Fixed

Fixed issue in ApiStatistics generic stat table flow that was causing no stats to be returned
Fixed issue that was causing exceptions in the Top 50 and Top100 interface by time reports

Gemmb Agent [2020-02-17 06:06]
Issues Fixed

Fixed issue where an invalid EventLog query was generated using certain filtering criteria
Added exception handling in GemmbAgent when it sets up an EventLog watcher on an EventLog to provide more diagnostic information

Gemmb Poller [2020-02-10 05:23]
Issues Fixed

Fixed issue causing the Poller install on a new server to roll back, due to the service failing to start in certain circumstances
Poller improvements:
- Buffer stats to disk instead of memory
- Add stats post attempt counts to eventlog entries
- Improve stats transfer for internet connections with higher latency

Web Api [2019-12-25 08:07]
Issues Fixed

Allow time range passed by Grafana up to 31 days. Return only entities with active polling statistics are when queried for Snmp entities
Fixed issue causing Agent scripts not compiling when referencing PerformanceCounters
Fixed issue when deleting areas that are mapped to a location
Fixed timeouts on large customers in Statistics Navigator

Web Api [2019-11-14 00:18]
Issues Fixed

Fixed Snmp Static Import failing due to a WebApi method signature change

Reporting Api [2019-11-14 01:29]
New Features

Added Devices and Service Numbers to closed ticket related tables and Excel
Added Alert Summary for closed tickets to Excel

Issues Fixed

Fixed issue whereby TopX Interfaces query was not selecting the correct Device Group when specified

Web Api [2019-11-11 21:57]
New Features

Added AllEntities property into SnmpActionStatisticsExport item to allow all relevant SnmpEntities' statistics to be exported. Included SnmpEntityInfos in the export data so the consumer has entity information that can be used for display or processing purposes

Issues Fixed

Fixed issue that caused users unable to login to Grafana OAuth when External Application marked for Read-Only access

Gemmb Agent [2019-11-08 01:58]
Gemmb Poller [2019-11-08 01:59]
Issues Fixed

Fixed issue that was causing Gemmb Agent to restart due to watchdog when event logs disabled
Improved resilience in session handling and poller services configuration when the Agent or Poller experienced errors connecting to website

Web Api [2019-11-05 23:32]
New Features

Added Grafana data sources

Issues Fixed

Fixed issue around ticket visibility for read-only OAuth access tokens

Comments

Version 2.19.15131.0

13/5/2019

Comments

New Features

Monitoring

Snmp Cluster Polling
- Snmp cluster polling allows the poller to poll multiple devices for information that relates to a single logical Snmp entity
- Examples of Snmp cluster polling are cases where networks include multiple centralised controllers with remote devices that can register to any of the centralised controllers.
  - A typical example is Wireless Access Points that associate to either of two core Wireless LAN Controllers, but not both at the same time
Snmp Polling - added new configuration option in Snmp Access Profiles to set the number of Oids polled per request
Api Polling - added new property, IPAddresses, to device discovery, to capture a list of discovered IP addresses on the device
- Added option in Api Access Profiles to select any of the discovered IP addresses when creating new devices from the discovery

Service Desk

Enabled Service Levels on manually created tickets. This feature also enables ticket timers on these tickets
- The applicable service level is configured via the Ticket Template administration page
Alert classifications (Network, Security, Server, Voice) have been made available. These classifications can be configured for:
- Devices
- Device types
- Device groups
- Business services
Added alert classification processing order to the Ticket Group administration
- The alert classification processing order is used by the system to determine which user group is automatically assigned as the ticket assignee in cases where multiple classifications apply to the ticket

Reporting

Added configuration harvesting status report to web site
Added option in Word Add-In to enable reporting by Device Group. This new option works similarly to reporting by Region or Location
- Added configuration option in Device Group page to specify that the group is a Reporting Group. Only device groups that are marked as reporting groups will be used by the Word Add-In when reporting by Device Group is selected

Issues Fixed

Snmp, Api and Device Agent discovery: Improved handling of multi-parent hierarchies to address issue whereby removal of parent entities was not handled correctly in certain circumstances
Added customer tag to the page's title, to show on browser tabs
Added device name to page's title in statistics page when a single device's statistics are shown
Changed wording in Device Agents page for agent config pop-up, to specify System Default or Customer Default
Changed column layout of Devices page to better fit on smaller screens

Patch Releases

Poller [2019-07-10 23:51]
Poller Service [2019-08-02 04:24]
Web Api [2019-08-02 04:25]
Reporting Api [2019-07-10 23:53]
Feature

Added feature to search for customer in Report Wizard

Issues Fixed

Fixed issue in config harvesting whereby an on-demand harvest requested within 10 minutes of the previous harvest would cause any new changes to not be registered
Changed processing of Telnet and Ssh harvesting output to strip Ansi escape sequences
Fixed issue that was causing External Reference field's value to not display in web page. Issue affected Problem tickets only
Fixed issue whereby device state alerts were not being associated with Open/In Progress tickets

Web [2019-06-10 06:03]
Issues Fixed

Fixed display error of next harvest time badge, in config harvest report
Changed default error page redirect behaviour and added extend error logging
Fixed issue in ticket search page that was prohibiting sorting and filtering on timestamp columns
Fixed issue in device page whereby service number's Description field was not editable
Fixed Html encoding issues of translated strings

Poller Service [2019-06-07 09:15]
Web Api [2019-06-07 09:17]
Issues Fixed

Fixed an issue that was causing Ticket Create event to fire when additional alerts were added to a ticket during the poller lock period
Fixes issue whereby Ticket State Change event not firing when poller moved ticket to In Progress
Fixed issue that was causing and integration profile to fail to close a ticket when a ticket closure code had never been defined on a ticket group
Fixed issue whereby integration profile could not change the ExternalIdentifier assigned to a ticket
Fixed issue whereby business hours configuration was not saving in certain circumstances

Web [2019-06-03 23:33]
Web Api [2019-06-03 03:05]
Issues Fixed

Fixed issue whereby coverage time was not saving in certain circumstances
Fixed issue whereby change ticket creation was failing to save in certain circumstances
Fixed issue with Html encoding of data in certain client templates and pages
Modified config harvest engine to skip if device is not reachable
Strengthened security of password encryption handling

Comments

Version 2.19.14171.0

17/4/2019

Comments

New Features

Monitoring

Improved Snmp polling engine to handle additional polling circumstances
- Included default value in Snmp request object to allow a fallback value to be assumed for unsuccessful Snmp polls
- Provided the Snmp polling scripts access to a new "PollInterval" property. This allows the polling scripts to adapt their polling behaviour based on the poll interval
Added a new property, "DeviceLocalTime", to alerts. This property holds the local time the alert occurred in the device's time zone

Service Desk

Expanded the ticket timer configuration to remove the restriction of three fixed levels
- Allowed configuration of multiple timer levels for the various Sla states of Normal, Warning, Imminent, Breach
- Implemented a reminder function for timer events
  - Allowed recurring reminders to trigger for the timer events
Added the value of "None" to ticket Impact and Urgency. Adjusted the ticket priority matrix to include the new value
Added the ticket priority matrix display to the device details to show the resultant ticket priority based on the device's importance and the alert's severity

General

Added additional help pop-ups to some pages

Issues Fixed

Fixed issue whereby some detail tables in the status grid would not expand
Fixed issue in device page whereby configuration harvest logs and results were displaying an error when no logs or results were yet available

Patch Releases

Reporting Api [2019-04-29 06:19]
Issues Fixed

Fixed issue whereby reporting on closed tickets was showing wrong total times if the ticket was modified by an integration script after it has been closed

Poller Service [2019-04-21 01:10]
Web Api [2019-04-21 01:10]
Issues Fixed

Fixed issue where properties were showing blank when format string was empty

Poller [2019-04-20 23:56]
Web Api [2019-04-20 23:57]
Issues Fixed

Api polling: Verifying response ContentType before attempting JSon deserialisation
Api polling: Expose ContentType and IsJson/IsHtml properties to scripts
Poller session handling stability fixes
Force poller config download before starting polling processors in order to prevent poller from falling into backup poller mode in certain circumstances and result in poller not polling

Poller [2019-04-18 06:36]
Issues Fixed

Fixed issue in Snmp request ID initialisation to ensure a smaller range of IDs are used for some devices that do not handle large request IDs

Poller Service [2019-04-18 02:30]
Issues Fixed

Fixed Snmp discovery logic, whereby permanent entities were not handled correctly in some circumstances
Fixed Api discovery logic, whereby permanent entities were not handled correctly in some circumstances
Fixed Device Agent discovery logic, whereby permanent entities were not handled correctly in some circumstances

Web Api [2019-04-17 23:05]
Issues Fixed

Fixed issue whereby imports that assigned config harvest profiles were not performing a device action discovery, and caused the scheduler to not run the harvest for those devices

Comments

Version 2.19.13041.0

4/3/2019

Comments

New Features

Api Polling

Major new feature for this release
Enables polling of virtually any Api using Http/Https (Rest, Soap), for example
- VMware vCenter
- Viptela vManage

Monitoring

Allowed configuring Tftp port on poller
Allowed configuring Tacacs port on poller
Optimised poller performance

Service Desk

Added External Reference field to ticket
Allowed changing of Impact and Urgency during Priority reset of tickets in Registered state
Added search by External Reference
Added extra configurable permissions to tickets based on relation to the ticket, for example
- View ticket when user has permission to a business service, contact, or device that is associated to the ticket

Reporting

Added Snmp based Server Disk statistics objects to reporting add-in

General

Added a pop-up displaying the security container of access controlled items to all relevant grids
Added help pop-up to Password Vault page
Extended installation instructions on Reporting Add-in and Import Add-in pages

Issues Fixed

Fixed issue where a ticket closure code could not be deleted when it had been assigned to tickets
Fixed issue in User create flow that would in some circumstances prevent time zone from being set
Fixed issue in Import Add-in that would prevent devices from being imported
Fixed issue whereby a device group could not be deleted
Added translation to poller stats
Added two-factor authentication support to system import/export pages
Fixed issue whereby a master poller could not set discovered serial or asset numbers
Fixed issue in Tls version negotiation
Fixed Sql deadlock issue that could occur when creating a virtual poller
Fixed issue whereby notification emails would be sent twice in certain circumstances

Patch Releases

Web Api [2019-04-11 08:18]
Poller Service [2019-04-11 08:17]
Features

Integration Profile: Provide an initializer method to allow a configuration of a SOAP client prior to a SOAP client method call

Web Api [2019-04-08 10:41]
Reporting Api [2019-04-08 10:43]
Poller Service [2019-04-08 10:40]
Issues Fixed

Under some circumstances, a user's access control settings on a ticket would cause errors
The statistics navigator was not showing the entity type name in its hierarchy, making it sometime difficult to know what type of entities are being show
Snmp state change alerts sometimes duplicated text in the AlertText and Notes
Under some conditions an Integration Profile could not acknowledge alerts on a ticket
Word Add-In: Certain charts would not insert correctly, and repeat by Location/Region would cause errors
Word Add-In: Interface utilisation by time failing in certain circumstances

Web Api [2019-03-28 05:27]
Poller Service [2019-03-28 05:27]
Issues Fixed

Integration scripting ticket suspend logic failing to suspend a ticket under some circumstances

Web [2019-03-24 06:23]
Issues Fixed

Fixed an issue in Api polling cookie handling. Cookies were not being properly persisted across requests to some managed devices

Web [2019-03-22 00:34]
Issues Fixed

Added security container display to Users and User Groups pages
Fixed issue whereby language wasn't saved on user creation
Extended error popup displays

Poller [2019-03-22 00:31]
Poller Service [2019-03-22 00:32]
Web Api [2019-03-22 00:32]
Web [2019-03-22 00:34]
Features

Api polling: Post form data object - request and response headers and cookies
Created ApiHelper method "HttpPostForm" to enable form data to be posted. Some devices require a login and session establishment by posting credentials to a login page
Created ApiHelper methods "AddCookie" and "SetCookie" to allow cookies to be send in requests. Add will add a cookie, Set will overwrite any existing cookie
Created ApiHelper properties "Cookies" and "Headers" to give direct access to the Http response's Cookies and Headers (see System.Net.CookieCollection and System.Net.WebHeaderCollection types)

Issues Fixed

Fixed issue whereby audit log was failing when security principal was deleted
Changed Api polling authentication phase to not block other request until authentication completed
Added security container display to Users and User Groups pages
Fixed issue whereby language wasn't saved on user creation
Extended error popup display

Poller Service [2019-03-16 02:15]
Issues Fixed

Fixed issue whereby buffered alerts were failing to insert for alerts that are not displayed in the alert dashboard. The issue affected alerts that had failed to insert into the customer database at the time alert was generated, and the alert was not also stored in the central Alerts table, e.g. Informational alerts

Poller Service [2019-03-16 01:44]
Issues Fixed

Fixed issue in the customer database SQL statement used to insert buffered alerts that was syntactically incorrect

Poller Service [2019-03-16 00:46]
Issues Fixed

Fixed issue in Api polling, whereby duplication was occurring in the alert text

Web Api [2019-03-15 09:06]
Issues Fixed

Fixed issue in security check on Password Vault that required SetCredentials in a context where only ReadCredentials should have been required

Web Api [019-03-15 05:30]
Issues Fixed

Fixed issue where the Api poll results were failing to display

Poller Service [2019-03-14 08:47]
Web Api [2019-03-14 08:48]
Issues Fixed

Fixed issue whereby import failed when trying to re-assign items to devices that were already assigned

Web [2019-03-13 22:00]
Web Api [2019-03-13 21:50]
Issues Fixed

Fixed an issue in Api access profile selection

Comments

Release Notes.

VERSION 2.20.19301.0

New Features

Issues Fixed

Patch Releases

Version 2.20.13291.0

New Features

Issues Fixed

Patch Releases

Version 2.19.19131.0

New Features

Issues Fixed

Patch Releases

Version 2.19.15131.0

New Features

Issues Fixed

Patch Releases

Version 2.19.14171.0

New Features

Issues Fixed

Patch Releases

Version 2.19.13041.0

New Features

Issues Fixed

Patch Releases

Releases

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