Release Notes

Version 2.23.13041.0

17/10/2023

Overview

This version introduces component software built for different Linux-based architectures and packages. The table below lists the components and their supported platforms.

	Windows	Linux
	Amd 64	Amd 64			Arm 64
	Msi	Rpm	Deb	Docker	Rpm	Deb	Docker
Poller
Gateway
Agent
Poller Services
Web
Reporting

New Features

Monitoring

Http polling
- Ssl protocol and cipher scan
Poller Services software
- Available for new Cpu architectures and packages
  - Amd 64: Rpm, Deb
  - Arm 64: Rpm, Deb
Poller software
- Available for new Cpu architectures and packages
  - Amd 64: Deb
  - Arm 64: Rpm, Deb, Docker
- Network relay server function
  - Configures the poller to act as a relay server for agents and other pollers, enabling them access to back end platform services via the poller relay
  - Connector gateway relay server
    - The poller may also be configured relay connector connections to the gateway
- Network relay client function
  - The poller may be configured to use other pollers as network relay servers, enabling it access to back end platform services via the relay server
- The network relay server and network relay client settings may be enabled using the poller admin utility (Windows application or Linux command line)
Agent software
- Available for new Cpu architectures and packages
  - Amd 64: Deb
  - Arm 64: Rpm, Deb
- Network relay client function
  - The agent may be configured to use pollers as network relay servers, enabling it access to back end platform services via the relay server
  - The relay servers to use by agents may be automatically configured using Dns. Adding the following TXT record to the Dns will make agents automatically configure themselves to use relay servers:
    - GemmbAgentNetworkRelayServers TXT 'hostname1:port1, hostname2:port2, ...'
  - The relay setting may be manually configured on a per agent basis using the agent admin utility (Windows application or Linux command line). This allows overriding swettings resolved by Dns on a per agent basis if required
Gateway software
- Available for new Cpu architectures and packages
  - Amd 64: Deb
  - Arm 64: Rpm, Deb, Docker

Web Site

Platform Servers: new page
- Found under Administration -> System -> Platform Servers
- View and manage poller service components
  - Upgrade / restart poller services
- Download software components
- Create certificate import keys for instances where the plaform certificate is not stored in the database

Patch Releases

There are no patch releases for this version.

Comments

version 2.22.11041.0

5/7/2023

Comments

New Features

Monitoring

Agent Polling
- Native database monitoring
  - Requires a device Agent to be installed on the database server
  - Supports monitoring of the following databases
    - Microsoft SQL Server
    - MySQL
    - PostgreSQL
  - Database credentials are configured using Agent Access Profiles
- Windows Updates
  - Reboot reboot requires one-time password
    - Managed using the Windows Update Profiles page
    - By enabling this setting, the user requesting windows updates on a machine will need to be two-factor authenticated to the platform, and will have to re-enter their one-time password before allowing them to select a reboot as part of windows update
- Eventlog to Syslog Relay
  - When Syslog relaying is enabled, the platform can forward event logs as Syslog to other systems for processing
  - For example, a service provider might nominate an agent installed on their own network to act as the relay device for many customers, and relay Syslogs to the service provider's own systems for further analysis and processing
Api Polling
- Ftp Polling
  - New helper methods implemented to allow monitoring of devices that use legacy monitoring methodologies
- Additional Custom Polling Configuration
  - An option to create a polling configuration Json object has been added to the Api definitions page
  - This Json object may contain any additional information required to poll specific Apis, and is available to use in the api polling scripts
AWS Polling
- Implemented polling of virtual interfaces
Syslog
- Implemented handling of multi-line Syslog. Some Syslog implementations include multiple Syslog messages in a single packet, particularly when using TCP. The poller will now split these into separate packets when processing and relaying
Syslog Relay
- Allow relaying to multiple IP addresses
NetFlow Relay
- Allow relaying to multiple IP addresses
Poller
- Enable Syslog over TLS

Email Integration

System integration and automation using inbound and outbound email
- Check mailboxes using IMAP or POP3
  - Customisable actions using scripting
  - Integrates to service desk for ticket creation and updates
- Enable outbound email messaging from a ticket

Service Desk

Email Integration
- Creation of tickets from inbound emails
- Update of tickets from inbound emails
- Replies to emails from the ticket
- Direct emailing from a ticket to ticket's contacts
Ticket Escalation
- Defined at Ticket Group level, for each User Group that has access to tickets
- Customisable per ticket type
- New event type created to capture the ticket escalation event for event processing and notification
Ticket Category
- Defined at Ticket Group level
- Flexible, hierarchical structure
- Customisable per ticket type
- Available for ticket creation in the user input form

Website

System Integration: Device Live Query
- Enables an on-demand live query to be performed from the Device page to external systems, such as
  - Vendor specific maintenance contract APIs
  - Enterprise CRM / ERP systems
- Allows configuration of dynamic menu items to be added to the Device page to perform the query and display the results
- Uses Integration Profiles to define the match criteria for a device to be applicable for the query, for example based on a device's cost centre, business service, Snmp vendor product, etc.
System Integration: Email Clients
- Ability to set up email clients for integration
  - Used for inbound and outbound emails
  - Flexible c# scripting allows processing of emails in the "OnEmailReceived" script
  - Email clients can be made available to tickets for direct emailing from a ticket by configuring the "IsValidForTicket" script
- System Integration
  - Allow access to Device Snmp Details from integration scripting
Connector Quick Links
- Changed the Url that launches the Connector application to allow bookmarking and creating permanent links to device connections
  - The Url format used is
    https://<website>/Connect/Device/<deviceId>/<connectionType>[/Port/<port>][/<parameters>]
  - The following connection types support quick linking
    - telnet
    - ssh
    - rdp
    - http
    - https
  - An optional port may be added to the Url if multiple ports are configured for the connection type
  - Optional parameters may be passed for http and https connections. These parameters are appended to the Url when the connector initiates the connection to the device, in case the web site requires an additional path or query string to be supplied
  - An encoded version of the quick link Url may be copied from the website, from each device's Connector pop-up and then used from anywhere as long as the Connector click-once application is installed
    - The link is encoded to help obfuscate the connection information, should the link be used outside of the platform
  - Regardless of whether the link is used within the platform, or externally, an authenticated login session to the platform is required
    - Unauthenticated users will be redirected to the login page to authenticate before the connection is established
Agent Access Profiles
- New page to configure credentials to be used by agents for database monitoring
- Profile is assigned to an agent using the agent's Device page
Syslog Profiles
- Allows configuring multiple IP addresses for Syslog relay
NetFlow Profiles
- Allows configuring multiple IP addresses for NetFlow relay
Windows Update Profiles
- New setting made available in the Windows Update Configuration section of the profile to enable the "Reboot request requires one-time password" feature
Windows Updates
- Implemented "Reboot request requires one-time password" feature
- Export to excel added to grid
Admin Packs
- Displays more details
- Allows comparison of versions
Multiple pages
- Change the way passwords are set in various profiles and administration pages
- Allowed string columns in grids to be filtered on two values
- Moved device tools icons (ping, trace route, etc) into the device Name column
- Added help tooltip and auto-complete functions to multiple script editors
  - This feature can be accessed by pressing [Ctrl Space] while inside an editor
  - Predictive help also pops up if a match is found while typing in the script editor
Devices page
- Added vendor products column to grid
Status page
- Added vendor products column to grid
- Added business services to grid
- Added new filtering capabilities
Password Vaults
- Requires two-factor authentication for identity provider users
Device page
- Implemented integration live query menu items and related query result displays
- Added section for setting agent access profile
- Added a side-by-side comparison of different versions of stored config harvest documents
- Removed some duplicate system information sections
- Converted journal entries to use html iframe
Ticket page
- Converted description and journal entries to use html iframe
  - Editing of the description is done using the new Edit button
- Implemented new email related UI for reading and sending emails from the ticket
  - Email is only available if an Email Client is configured in an applicable Integration Profile
  - New emails may be created and sent only to contacts on the ticket
  - Replies to emails may be sent to the sender and other addressees, as well as contacts on the ticket
Ticket Groups page
- Added ticket escalation configuration options
- Added ticket category configuration options
Notification Profiles page
- Added option to include email tracking identifier for email integration
Identity providers
- User description
- User import from identity provider
  - Integration profiles include user import facility
- Streamline first-time login and group membership assignment
Contacts: Personal Data
- Restricted access to the following fields of a contact's information, referred to as "personal data"
  - Title
  - Family name (new field)
  - Given names (new field)
  - Email address
  - Mobile number
  - SMS number
- A new non-personal data field has been added : Description
- Use the existing Name and new Description fields to describe the contact if need be without divulging any personal data. Phone number is also considered non-personal data. This is the information that is displayed with the existing "ViewContact" permission
- To view a contact's personal data, users must be assigned "View Personal Data" permission
- A user with the appropriate permissions must click on the new "View personal data" button next to a contact's name to view the personal data. This action is audited
- This change affects all pages where contact information is displayed
- A new setting has been added to select the way a contact's name is displayed, eg. family name first, followed by given names, or other similar commonly used combinations
General UI style updates throughout the website

Web Api

Allow disabling Swagger and Swagger UI by setting registry entries
Web Api exception handling fixes
Changed DeviceUpdateItem so that properties are optional (nullable). If not supplied, then that property is not updated

General

PostgreSQL support for customer (statistics) databases
- Prior to this version, the platform required MS SQL databases for all its databases
- Customer databases may now be created as PostgreSQL databases using the Customer Databases page
- Please note that the primary Gemmb database still requires MS SQL
Migration of code to .Net 6
- Web Api, Poller Services and Reporting components have been migrated to .Net 6
Platform Installer
- Installs AspNetCore module when required
- Allows export of platform certificate from database
  - Allows deletion of platform certificate from database
Further strengthened the security of the WebApi code
Strengthen security of platform by changing encryption and hashing method of all stored passwords
Improved core compilers to use less memory
Time zones are better handled on Linux and Docker platforms due to the migration to .Net 6
Improvements in compression and handling of files attached to Tickets, Devices, Journals etc.
Enabled compression on Web Api, Reporting Api and Polller Services for HTTPS

Breaking change in viewing Contact information

Please give users "View Personal Data" permission to Contacts in order to allow them to view the protected personal data part of the contact information

Breaking change in System Integration. Please read below information to successfully migrate to the new version:

Due to new libraries being used in .Net 6, system integration that is configured to use Soap web services will stop working until the following steps are performed after updating to this version:
- In the Administration / System / Integration page, view the Configuration for the affected Integration Profile
- Under the Http Soap Api section, expand External Soap Web Services and for each defined Soap web service, regenerate the client code by clicking the "Generate Client Code" button
- Validate and then save the configuration
- Perform the above steps for all integration profiles that have Soap web services defined

Issues Fixed

Fixed a null reference error when an unknown WebApi exception occurs
Disabled browser prompting to remember password when editing passwords in a grid
Fixed syling of some help pop-ups
Fixed an issue with WatchDog processes for the LinuxAgent, LinuxPoller and LinuxGateway
Fixed an issue with poller services having certification load issue
Fixed an issue in the Connector application that was not allowing the user to select "Manual Login" if password vault credentials failed
Fixed an issue in the Connector application whereby manually configured ports were not showing on connector popup in certain circumstances
Fixed an issue in reporting that broke the forecast tables after migrating to monthly statistics tables
Fixed an issue in Api polling whereby in some circumstances a timeout during the Api authentication would stop further authentication retries
Fixed an issue in the poller whereby Tcp connection monitoring caused the poller to crash when the Tcp connection failed in certain circumstances
Fixed an issue whereby the adminstrator could not assign access control to Owner security principal type
Fixed an issue in the Api Definitions whereby the Api entity definition parent wasn't setting value
Fixed an issue in the Api Access Profiles relating to protocol state of "device direct" monitored Apis
Fixed typo in Web Api method name causing an error when rejecting a Change Ticket

Patch Releases

Web [2023-09-30 04:23]
Web Api [2023-09-30 04:25]
New Features

Added support for Microsoft 365 mailboxes in system integration email clients
Extended ticket search to allow searching by contact and business service
Added search capability when assigning ticket closure code
Included discovered serial/asset/model numbers in Excel export of device list

Issues Fixed

Fixed an issue in ticket creation from a ticket template whereby approvers were not assigned
Fixed an issue casing agent auto-registration to fail
Fixed an issue that prevented email notifications to be sent in certain circumstances
Improved ticket dashboard performace. In certain circumstances, when images are embedded, the description field could become too large to retrieve efficiently for a large number of tickets
Fixed issue in ticket search caused by compressed SQL columns
Fixed an issue in pollers, and master pollers pages where the notify from/to email field editing flow was broken
Fixed an issue in ticket page, in the creation flow, where contacts assigned from ticket template were not showing
Fixed an issue in Api access profiles page caused by Javascript precision issue with Int64 max value
Fixed an issue in Api access profiles page whereby the "Apply to All" button didn't correctly set the location and importance on discovered devices
Fixed an issue preventing event definition deletion
Fixed an issue causing only the first device contact to be added to a ticket
Minor styling changes/fixes

Reporting Api [2023-09-30 03:01]
New Features

Added business services, affected and originator contacts to relevant service desk reporting objects

Agent[2023-09-30 03:01]
Issues Fixed

Allow connector "active" flag to stop agent from attempting to do gateway performance tests

Poller [2023-09-30 03:01]
Issues Fixed

Allow interface Snmp polling to work whithout device state polling enabled
Set TTL for manual pings to use OS default TTL. For traceroute double TTL from 32 to 64

Poller Services [2023-09-30 03:01]
Issues Fixed

Fixed an issue whereby registration would fail in certain circumstances

Comments

Version 2.21.17021.0

17/11/2021

Comments

New Features

Monitoring

Gateways
- Functionality has been added to allow the assignment of a gateway to specific pollers, master pollers and agent customers
  - This provides flexibility in deployment of gateways to specific geographic regions, or even to a specific customer, in order to improve connectivity
- Gateways created prior to this version are marked as global gateways, and are available for all pollers, master pollers and agents to use
  - This behaviour maintains backward compatibility with previous versions of the software
- A new web page has been added to manage the gateways:
  - Administration / Monitoring / Gateways
Linux gateway: New product
- Provides the same functionality as the Windows gateway, running on Linux
- Download from the Gateways page
Docker gateway: New product
- Provides the same functionality as the Windows gateway, running on Alpine Linux in a Docker container
- Download from the Gateways page, or using the "docker pull" command provided in that page
Docker poller: New product
- Provides the same functionality as the Linux poller, running on Alpine Linux in a Docker container
- Download from the Pollers, Master Pollers or Poller Dashboard pages, or using the "docker pull" command provided in those pages
Syslog relay
- Forward Syslog packets to another system for processing
- Requires an Agent to handle the relaying
- The Agent can be installed in the service provider's network to act as the relay device for many customers
- Relaying feature is configured using the Syslog Profiles page
- Granular control of which Syslogs are relayed using the Syslog filter scripts
- Some additional information may be added to the relayed message, eg. Customer tag, device ID/name/external identifier
NetFlow relay
- Forward NetFlow or sFlow packets to another system for processing
- Requires an Agent to handle the relaying
- The Agent can be installed in the service provider's network to act as the relay device for many customers
- Relaying feature is configured using the NetFlow Profiles page
Api polling additional features
- Api protocol state
- Alerts for Central Management Device
Agent event log monitoring
- Included CorrelationData property in EventFilterItem so the event filter script can contribute to the ticket sharing outcome
- Also included AlertText and AlertNotes properties so the event filter script can override the default alert text and notes
Improvements to threshold alerts from Snmp and Agent polling
Auto acknowledgement of old alerts
- The system will automatically acknowledge unacknowledged alerts after 90 days
- The alerts will be marked as acknowleged by System

Website

Implemented single sign-on feature
- Supports OpenID and SAML based enterprise identity providers
  - Supports automatic user creation
  - Supports automatic user group assignment
- Supports authentication using public identity providers
  - Google
  - WeChat
- Available in version published [2022-05-18 08:48]
Pollers and Master Pollers pages
- Docker poller functionality added
  - Create and download Docker poller images
- Styling changes
Poller Dashboard
- Docker poller functionality added
  - Download Docker poller images
- Styling changes
Gateways: new page
- Found under Administration / Monitoring / Gateways
  - Create and download Docker gateway images
  - Manage gateways
Netflow Profiles: new page
- Found under Administration / Monitoring / NetFlow Profiles
- Used to configure profiles for the NetFlow relay feature
Syslog Profiles page
- Added Syslog relay related functionality
Statistics page
- Changed to a fixed layout using splitter control to alleviate the need for scrolling to the top of the page when new charts are added
- New search feature
  - Searches and filters the statistics tree on common fields, eg. device, location, region or statistics name
Live Query page
- Changed to a fixed layout using splitter control to alleviate the need for scrolling to the top of the page when new query tables are added
- New search feature
  - Searches and filters the live query tree on common fields, eg. device, location, region or query name
Device page
- One-time password is now required for running PowerShell, Linux shell, and Agent scripting. Hence only user accounts with two-factor authentication enabled are allowed to run these scripts via the website
- Included the device statistics browser in the page, rather than having to navigate to a different page for statistics
- Included the device live query browser in the page, rather than having to navigate to a different page to perform live queries
Devices page
- Changed the column layout
Snmp Entity Definitions, Agent Entity Definitions, and Api Definitions pages
- Added action Creation Identifier and Activation Identifier. These two properties help the discovery engine determine which actions to automatically create or activate
- Added search function to the statistics data storage dropdown
Agents page
- Added column filter for the Agent Name column, including the agent's status
Traceroute tool
- Increased number of hops to 32 to match maximum TTL the poller uses
General styling changes on the grid and treeview components
The acknowledgement columns in alert grids can now show System or the user name who acknowledged the alert

General

Data retention engine performance improvements
Changed the way statistics are stored in the database to monthly tables, improving the performance of data retrieval
After the upgrade to this version, the Data Retention engine will automatically migrate all existing statistics into the monthly table structure

Important note regarding the statistics data migration

Before the upgrade to this version, it is highly recommended that
- The Data Retention engine is enabled for each database server. This is best practice for the Gemmb platform as the data retention engine performs various maintenance roles on the statistics data tables
- The compression on each Database Server is set to Page compression as any newly created monthly tables will have the compression enabled. Compression of the statistics tables greatly reduces the space consumed by these tables and improves performance due to a reduction in disk activity when reading and writing to the tables

Issues Fixed

Fixed broken link to WebApi documentation for SyslogItem and AlertItem in the Syslog Profiles page
Fixed issues in Devices page that were causing the full device update to fail when the user was lacking certain permissions to assign items to the device
Fixed issues in the Device page, under the Api Settings section
Fixed issues in the Api polling logic
Database Servers page: Changed numeric formatting on row count to improve readability

Patch Releases

Web [2022-09-04 10:03]
Web Api [2022-09-02 23:16]
Issues Fixed

Fixed an issue the Users page that was causing an error to be displayed when creating a new user in circumstances where the administrator did not have the correct rights to assign a local identity to the new user

Poller [2022-08-29 09:43]
Poller Rpm [2022-08-29 09:43]
Poller Docker [2022-08-29 09:44]
Issues Fixed

Fixed an issue in the Poller whereby, in some circumstances, the Tacacs, Snmp Trap, NetFlow, Syslog and Tftp processors were not correctly handling IP address to Device resolution due to IPv6 protocol stack changes

Web [2022-08-10 04:05]
Web Api [2022-08-10 04:11]
Issues Fixed

Fixed an issue in the Devices page that was causing an error to occur when trying to create a new device without specifying a location
Fixed an issue in the Customers page that was causing an error to occur when expanding a row after an edit has been performed

Poller [2022-08-10 04:34]
Poller Rpm [2022-08-10 04:43]
Poller Docker [2022-08-10 04:49]
Issues Fixed

Fixed an issue in the Poller that incorrectly calculated reachability when there was an error in sending ping packets

Reporting Api [2022-08-10 04:08]
New Features

Added VMware SD-WAN reporting objects

Web [2022-07-05 04:23]
Web Api [2022-07-05 04:25]
Reporting Api [2022-07-05 03:01]
Poller Services [2022-07-05 02:56]
Issues Fixed

Fixed an issue whereby deactivated customers were still being presented in a few places across the platform

Web [2022-05-18 08:48]
Web Api [2022-05-04 22:40]
New Features

Single sign-on feature release

Comments

VERSION 2.20.19301.0

2/7/2021

Comments

New Features

Monitoring

Windows Agent
- Windows Update
  - Enables automatic regular checking for updates and installing of updates
  - Also includes manual control over updates and bulk updates of devices
  - Windows Update Profiles used to configure the automatic updates schedule
- PowerShell
  - Execute PowerShell scripts on the computer, issued from the website
- Services
  - Live list of services, ability to stop/start etc
- Processes
  - Live list of processes running with ability to kill running process
- Live Summary
  - Live query to the agent for current utilisation stats for Cpu, memory, disk etc.
- Included audit failure/success in all Agent event logs
- Include seconds in Agent event logs timestamp
Linux Agent
- Agent for Linux operating systems, with functionality similar to the Windows agent's where applicable
Pollers
- Allow Snmp trap port to be configurable
- Improved error handling when trying to open a port that was already in use, or when poller shutting down
- Include Entity Parent in alert notes

Security

Active Directory Integration
- Enables login to platform using Active Directory credentials of format [email protected]
  - Requires domain ownership verification by the platform using a public DNS entry
  - Requires a Device Agent with access to the Active Directory to perform queries for authentication and group membership
    - All communication to the Device Agent is encrypted
    - A user's credentials are encrypted in the user's browser prior to being sent to the platform's webservers
    - The credentials are encrypted using the Agent's PKI certificate before being transmitted to the Agent for login verification
  - Active Directory Profiles are used to set up and configure the feature
    - User permissions are controlled by Active Directory
      - Active Directory groups are mapped to the platform's User Groups to grant the required permissions in the platform
Added "Two Factor Authentication Required" option on User Group
- Membership of a group is conditional on the login of the user having been Tfa authenticated
  - Only applies to users, not other group members, like Integration Profiles
    - These other types can not use two factor authentication, and hence will not be considered members of the group
    - Users authenticated via an ApiKey are not Tfa authenticated, and hence will not be considered members of the group

Service Desk

Added custom tag <customerlist> to ticket creation user input form
- If used, it allows to select a customer in the ticket creation flow rather than having to change to the correct customer first

Service Management

Service Catalogs
- Added new setting to allow granular control of which polling types are automatically included in a service catalog

Reporting

Allowed saving password
New reporting objects
- Device Software
- Device Firmware
- Labels for tickets
Forecasting using Machine Learning
- Several new objects added that include ML Forecasting based on current data
Added ticket External Identifier to multiple tables and Excel objects
Added ticket Resolution time to multiple tables and Excel objects
NB: To see the new columns that were added to existing reporting tables and Excel objects, the reporting object has to be removed and re-inserted into the report template

Cmdb

Implemented customer level contact mappings
- Allow mappings of contacts across different customers to better cater for a service provider hierarchy
Added the Affected contact type to the Device contact assignment
Added Vendors and Model Numbers properties to a Device
- Discovery of a device supports Model Numbers and auto assignment of Vendors
  - Vendors need to be created using the existing Vendors page
  - To enable auto assignment of Vendors via device discovery, the expected Vendor names to be discovered need to be mapped to an existing Vendor in the system

Website

Device page
- Added Settings for threshold and state to action activation
- Improved initial load speed by loading certain tabs on demand
- Minor layout changes for cleaner look
- Included Windows operating system type (server/desktop) and Windows operating system caption in Agent details panel
- The new Vendors and Model Numbers properties have been added
- New Agent features
  - Live Summary displays live information received from the agent, such as current Cpu, Memory, Logical and Physical disk usage
  - Windows Services
    - List of Windows services with options to start, stop, restart
  - Windows Processes
    - List of active processes with options to kill
  - Windows Updates
    - check, download, install
    - Setting for Windows update profile
  - Powershell scripting
    - Issue live PowerShell commands that the agent executes
Devices page
- Changed default view to only show Active devices
  - Added switch to include inactive devices
- The Device creation and editing forms have been redesigned
- The new Vendors and Model Numbers properties have been added
Device Types page
- Included child table showing assigned devices
- Added ability to assign and unassign devices
Ticket Dashboard page
- Added customer name
- Combined columns for cleaner look
- Added "Compact / Details" switch to change grid columns
Improved handling of WebApiBaseAddress configuration logic
Access Control page
- Load on demand implemented on the security containers tree for better perfomance
Platform Config page
- Added SQL CLR setting
- Allowed spaces to be used in Alert Classifications
- Added option to update all relevant configurations that refer to Alert Classifications when the classifications are changed
Fully customisable Login Page
- Administered from the Websites administration page
  - Allowed further customisation of login page
  - Header Html customisable
  - Login page content Html customisable
Admin Packs
- Added MinimumPlatformVersion property to enable filtering out available adminpacks to older platform installations
Published date added to software Version display in multiple places
The menu entry for the Aaa Profiles page has been moved to
- Administration / Security / Aaa Profiles

Web Api

Included HttpHeaders in WebServerHttpHeaders header passed to WebApi. Allows the platform's WebApi SysLog output to include HttpHeader information
Added Platform ExportCertificate WebApi method

General

Pollers, Agents, and Gateway migrated away from legacy WCF framework to REST Api
Pollers upgraded from .NetCore3.1 to .Net5
The dynamic polling script compilations in the pollers and agents moved to a separate process to reduce memory foot print
Third party components updated to new versions

Issues Fixed

Fixed issue in status display that would sometimes report the overall status change time stamp incorrectly
Improved permission checking in the website for certain pages for better user experience
Added translations in muliple places where text was previously in English only
Fixes issue in WebApi Client code where cancellation token was not passed to underlying httpClient.SendAsync for some overload methods
Fixed issue in Api Access Profiles page for searching and filtering on device discovery grid
Added confirmation dialog before creating devices in Api device discovery
Changed multiple error messages to be consistent across the website
Fixed validation of change start/end dates in Ticket page
Fixed and cleaned up layout and styling in multiple pages
Fixed issue in Knowledge Navigator causing duplicate knowlege articles to list
Fixed issue in alerts and status that was casuing errors in the website due to some missing properties
Fixed issue in device auto assignment logic to tickets where some rules were incorrectly using a logical OR instead of AND
Fixed issue that could occur when moving a device between pollers
Fixed issue in polling where the device discovery was including entities that were not valid for the device's vendor product

Patch Releases

Web [2021-10-21 04:41]
Web Api [2021-10-21 04:44]
Poller Service [2021-10-21 04:43]
New Features

Integration: Added scripting methods for Problem, Request, Change
Customer Cmdb sync: Allowed unassigning of DeviceType, DeviceGroup, CostCenter, BusinessService
Authorisation changes: Integration Profiles and identities using ApiKey logins are not considered to be two-factor authenticated by the system when checking group membership. This restricts access to certain actions that are only allowed for two-factor authenticated users

Issues Fixed

Fixed an error in the user auto activation and auto deactivation methods
Fixed an issue that sometimes caused the Password vault creation to fail
Fixup of some excessive Syslog messages generated during login/logout and AD login/logout
Fixed an issue in the Snmp discovery. whereby the length of the Snmp information was causing a SQL truncation exception as it was being inserted/updated
Fixed object reference null exception in TraceRoute results when a traceroute hop is empty
Fixed issue in Integration Profile whereby items were not being deleted / undeleted correctly
Forced recalculation of Polling Action severity when state handling group is changed
PollerServiceApiClient had a logic error causing it to never remove a "down" poller service from the unavailable state
Poller service performance fixes
General performance tweaks of Data Retention Engine

Linux Poller [2021-09-26 08:57]
Issues Fixed

Fixed an issue that could cause some statistics to not be inserted in some circumstances when the data retention engine was processing a table
Fixed null reference exception int Http Polling's Tcp tests when requestContent is null
Api polling: Fixed issue whereby device discovery was dependent on the network poller assigned to the device instead of the Api Poller
Config harvest: Added extra protection against exceptions casuing engine to fail to continue running
Fixed issue causing GemmbPollerHelper to crash due to runtime.template.json missing

Linux Agent [2021-09-23 03:44]
New Feature

Device uptime statistics collected by agent

Issues Fixed

Fixed an issue in the memory polling that could report the same memory utilisation values in circumstances where an error occurs when accessing memory information

Windows Agent [2021-09-02 02:21]
New Feature

Device uptime statistics collected by agent

Issues Fixed

Fixed an issue in the memory polling that could report the same memory utilisation values in circumstances where an error occurs when accessing memory information
Fixed issue causing Windows Update to stall

Reporting Add-in,
Reporting Api [2021-08-23 03:34]
New Feature

Added Agent based system uptime reporting objects
Added short month name labels

Issues Fixed

Fixed issue in the "Repeat by" section in Excel Ole that was incorrectly removing objects

Windows Poller [2021-08-17 02:12]
Issues Fixed

Fixed an issue that could cause some statistics to not be inserted in some circumstances when the data retention engine was processing a table
Fixed null reference exception int Http Polling's Tcp tests when requestContent is null
Api polling: Fixed issue whereby device discovery was dependent on the network poller assigned to the device instead of the Api Poller
Config harvest: Added extra protection against exceptions casuing engine to fail to continue running

Comments

Version 2.20.13291.0

10/9/2020

Comments

New Features

Monitoring

Poller: New version, running on .NET Core
- Installs self-contained, removing dependency on .NET Framework version
- Improvements in poller services load balancing to allow selection of least loaded poller service
- Poller Operating System labels shown on poller dashboard
Poller Services: improvements to Poller Service Process model to use separate child processes for each key functional component to provide process separation
Linux Poller (beta version)
- Functionally equivalent to the Windows poller, built to run on Linux
Gemmb Agent:
- Improved Powershell integration
- Improved stability and performance
- Just-in-time Remote Desktop access to Windows machines when connecting using the Connector
  - Active Directory Identity field added to User object to support this function
  - The Active Directory Identity is added to the Remote Desktop Users group on the target machine before the connection, and is removed when the connection terminates
  - Password Vault integration of just-in-time access features
    - Optional setting to allow user to be added into the local Administrators group
  - Watch the feature preview video
- Implemented Agent auto-registration
  - Can be used with software deployment systems to install the GemmbAgent.msi software with parameters that work in conjunction with the auto Registration Profiles defined in the platform
- Added setting in Agent Admin to control the "Log on as" a specific Windows account for the agent service
  - This setting must be configured in the Agent Admin to persist it between automatic upgrades. This setting is relevant if a specific service account is required, rather than the default LocalSystem account
- Implemented methods to support the customer Cmdb Sync feature
- Extended Event Log monitoring
  - Implemented Event rollup feature. The Agent will monitor the same event occurring within a specified time window, and log it once only for that window, with the count of events that occurred
  - Added event filtering by event source
  - Modified Event Id filtering to allow for both included and excluded event Ids, or range of Ids
  - Added alert classification configuration for event logs
  - Added event filter scripting facility
- Agent automatically discovers its parent device
- Agent monitors installed software and patches
- Starting with this version, the Gemmb Agent is a 64 bit application only, and will not work on 32 bit operating systems
- Agent .Net Framework minimum requirement downgraded to v4.6.1
Snmp Network Discovery
- Discovers devices on the network using an existing poller
- Ability to import discovered devices and locations into the Cmdb using the web page or the Gemmb Import Excel Add-In
Connector: Added configuration section in the device page
- Allows to specify multiple ports for the different protocols
- Allows to disable port checks during device discovery
- Allows to disable connector functionality to device
General improvements have been made in the platform controlling which polling actions are enabled by default
Polling and alert correlation takes into account the newly added manually configured parent of a device

Knowledge Management

Introduction of Knowledge Bases and Knowledge Articles
- Knowledge Navigator
- Integration with Service Desk
- Integration with Cmdb / Devices
The Knowledge Management feature can be enabled or disabled on a per customer basis, using service catalogs

Service Desk

Knowledge integration
- Suggested knowledge articles are shown based on devices, business services or contacts assigned to the ticket
The Service Desk feature can now be enabled or disabled on a per customer basis, using service catalogs
Alert Routing page: new setting under "Topology Alert Ticket Sharing" to allow child symptom devices to always be added to the ticket
- Symptom devices' contacts are added to ticket as non-primary contacts
Ticket page
- Allow contacts from multiple customers to be assigned to the same ticket
- Included additional fields to search by when searching for devices to assign to a ticket
- Changed ticket history grid to show plain text instead of formatted text for value and old value
- Changed the way devices are added to the ticket. A more comple device grid is displayed for selection. Multiple devices can be selected and assigned
- Device Auto Assignment Rules: New feature for Change tickets
  - Allows creation of rules based on devices' Regions, Locations, Device Types, Device Groups, and Business Services
  - Devices that generate alerts during the Change implementation window, and match a configured rule, are automatically assigned to the change ticket
Ticket Group page: Added new feature "Allow direct close". Setting this to false requires tickets to be resolved first, before being allowed to be closed
Ticket Templates page: Added ability to configure the new Device Auto Assignment Rules feature for Change tickets

Service Management

Allow service catalogs to be applied at customer level to control enabling or disabling platform features such as
- Knowledge Management
- Service Desk
Platform Config web page has new settings that control the enforcement of above service catalog settings
Services page has a new bulk creation feature, based on available polling actions that are not yet created as a service

Reporting

New reporting objects
- Cisco CallManager statistics
- Server Cpu and Memory
- Apc Ups statistics
- Installed Products
- Installed Patches
- ISDN voice reports
- 95th Percentile reports created for multiple reporting objects
- Device reachability statistics excluding implementation periods
Implemented reporting by Device Type

Gemmb Import

Added feature to export customer data from the platform into Excel
Added network discovery export to Excel to allow editing of discovery results before performing an import of the data into the Cmdb
Added Syslog mapping to device

Cmdb Sync

New feature allows import of customer Cmdb data from SQL Server
- Based on the Gemmb Import tool functionality
- Customisable SQL queries and mappings using the new Cmdb Sync web page
- Requires an Agent to be installed with access to the SQL Server

Website

UI tweaks for a cleaner look
- Moved language selection drop-down from website header into user preferences pop-up, under the new UI Settings section
Agent Registration Profiles: New page
- Configures settings to use for automatic registration of agents
Agent Event Log Profiles: New page
- Allows event log monitoring profiles to be created and mapped to devices
Platform Config page
- Added settings for alert classification definitions
- Added settings for Syslog that enables the platform to send Syslog messages to a server when users log in, or perform any audited action in the platform
Integration Profiles page
- Added methods to create alerts
- Added method to remove Http headers
- Added additional Http methods for external events
- Added system timers
- Added "AssignedTicketDeviceItems" property to integration models
Added "Tag" field to the Device item
Locations page: Added time zone column to grid
Device page
- Added option to manually set the device's parent device
- Added display of the device's assigned pollers
- Agent event log configuration has been extended to allow configuration of the new features rolled out in this version of the agent
- Implemented a bulk update of Event log settings, based on the event log hierarchy
- Added agent discovered software lists
  - Installed Products
  - Installed Patches
  - Windows Update History
Syslog Profiles page: migrated to customer based profiles
Enabled top and bottom grid pager to be visible, in several pages
Syslogs, Event Logs and Aaa Logs pages
- Added export to Excel function
- Changed grid filtering method
Allowed deletion of a Location and Region
Added two new customer level report pages for agent discovered software
- Installed Products
- Installed Patches
Web Api documentation style change
Admin Packs page: Allow bulk upgrade and apply of Admin Packs

Web Api

Created Ticket User History statistics web Api methods and objects. Used to provide insights regarding ticket creation, state changes, and journal creation and update statistics

General

Gemmb branding update
- New logo, new colours
- Reflected in all application logos and icons
Improved database performance across multiple areas
Enabled Tls for platform emails

Issues Fixed

Fixed an issue in the Reporting add-in that was not handling the "Between Hours" reports correctly when using Customer, or custom, time zone for the report
Fixed an issue in the Ticket page whereby implementation date selection was not being disabled correctly for change tickets
Fixed an issue in the statistics page that was preventing the data export grid from changing pages when the pager was clicked
Improve Syslog handling, including fixing issue with Cisco Syslog format not conforming to RFC5424
Automatically initialise device discovery in bulk import process and when manually assigning a service catalog to a device
Fixed issue in Notification Profiles that was not allowing editing of newly created email template
Fixed an issue in Services page that was incorrectly pre-populating textboxes when creating a new item
Fixed issues in Integration Profiles page when creating new Http Client, and when saving Default Request Headers
Fixed issue in Device page, whereby the Syslog scripts were not being displayed correctly
Fixed issue in Device page relating to the map image not displaying correctly
Fixed issue in Ticket Group page that prevented some changes to be saved
Fixed issue in Pollers page preventing the Upgrade button from enabling
Fixed issue in Ticket Dashboard quick close function when no closure codes were defined for a Ticket Group
Added ticket history logs when engine closes a ticket from auto-close
Changed Config Harvest alert when clearing "running" flag to Informational
Improved internal watchdog logic to avoid watchdog restarts in cases of poor connectivity from the poller to the website
Fixed issue causing poller RIP advertisements to fail on some interfaces, which resulted in regular error event log messages
Fixed an issue around the discovery date that in some circumstances was causing an endless loop on a device with failed discovery
Fixed issue in Api Polling, whereby authentication was not properly detecting a failed login attempt, and could result in polling failure until poller restart
Removed latency and reachability items from Stats Navigator when the device does not have an IP address
Fixed issues in Device page that were preventing the Action save windows from automatically closing
Fixed a display issue in Device Agent Entity Definition page related to Parent Id selection

Patch Releases

Reporting Api [2021-06-22 08:42]
Issues Fixed

Fixed issue in table and Excel processing when removing unassigned items
Fixed issue in interface utilisation, system uptime and reachability reports by device group that was not correctly filtering the included devices by the device group

Gemmb Agent [2021-06-21 06:15]
Issues Fixed

Fixed issue in Windows Update History processing
Fixed issue that could in certain circumstances cause Exchange / SQL polling to not process correctly

Web Api [2021-04-19 05:47]
Poller Service [2021-04-19 05:45]
Issues Fixed

Integration Profile Access Token was timing out in some circumstances

Windows Agent [2021-04-18 22:12]
Issues Fixed

Fixed false positive report from Windows Defender in AppObject.Agent.dll

Windows Poller [2021-03-04 06:51]
Linux Poller [2021-03-04 06:56]
Issues Fixed

Snmp v3 engine changes to handle devices not reporting all required engine information in initial discovery
Snmp v3 was not using Snmp Access Profile port, timeout and retry count settings for initial v3 discovery poll, causing poll to fail if a non-default port was configured

Reporting Api [2020-09-14 08:32]
Issues Fixed

Fixed issue in device reachability charts

Poller Service [2020-09-14 08:31]
Issues Fixed

Increased SQL timeouts

Gateway [2020-09-12 23:51]
Issues Fixed

Improved startup reliability when services not available at startup

Poller Service [2020-09-12 03:57]
Issues Fixed

Fixed issue in startup of service when database not accessible

Gemmb Agent [2020-09-11 06:53]
Issues Fixed

Fixed issue in 32 bit to 64 bit registry migration

Comments

Version 2.19.19131.0

16/9/2019

Comments

New Features

Monitoring

Connector: New version
- Supports web browsing of device management Url using embedded Chromium browser
- Uses built-in functionality for all supported protocols thus removing the need for launching external applications for Telnet, Ssh etc
- Revised encryption for more reliable and better performance
- This version of the connector is not compatible with the previous versions
  - The pollers must be updated to the latest version for the new Connector
  - The device agents must be updated to the latest version for the new Connector
Added selection of Top X to statistics charts data export where applicable, for example NetFlow. The selection applies to the data grid and exported data
The NetFlow system has been extended to process data received via the NetFlow v9 protocol
Netflow statistics are now configured separately from other stats in archiving engine
Added Area information to Status page
Api polling: Extract Serial and Asset Numbers from Device and Entity properties during entity discovery process

Service Desk

Added Update timers to tickets
- Update timers are configurable with different values for open tickets and suspended tickets
All ticket timers may now be applied to Request tickets as well, in addition to Incidents
Added Created By and Modified By search criteria to ticket search

Configuration

Added Product field to Device Service Numbers
Additional information displayed in Devices page

Security

Modified the users page to allow automatic activation or deactivation of a user at a specified time
- Use for example to grant third party contractors login access to the platform for a limited time
Modified password vault credentials to allow setting a validity period for the credentials
- Use for example to grant third party contractors access to customer devices for a limited time
Added DeviceNmsFlag.Configs to allow control of access to Config Harvest report and Config Harvest information on device

Reporting

Modified multiple service desk reporting objects to enable reporting by region, location or device group
- If devices from multiple regions, locations or device groups are present on a ticket, then that ticket will show in the report for each region, location or device group from where it has assigned devices
Multiple Service Numbers are now displayed on new lines, and include the newly added Product field

Administration

External Applications: New page
- Registering an external application to the platform allows to add a link to that application from the website's menu
- OAuth settings are configurable for the external application to allow it access to data provided by the Gemmb Api
Platform Config: New page
- Allows editing of the platform's Smtp configuration that is used for all outbound email notification
- Allows editing the MapQuest Api key for the platform

Web Api

Access Tokens have changed properties
- The HashedPassword property has been deprecated
- Use the new EncryptedPassword property to send the password
- The EncryptedPassword can be generated using JavaScript or c#
Better handling of Http response code for API requests that have a missing or invalid AccessToken
- HTTP Status Code 500 replaced with HTTP 401 for requests that require authentication
- HTTP Status Code 500 replaced with HTTP 403 for requests where the authenticated request does not have the required access permission
Api request limit changes
- The Api limiting system has been enhanced to improve usability
- Automated rate limiting greatly simplifies client/script code as the Api will throttle its responses rather than returning “Too Many Request” errors

Breaking Changes

Minimum system requirements upgraded to .Net Framework 4.7.2

Issues Fixed

Reporting

Changed the "Between Hours" reporting setting to allow reporting on consecutive hours that cross midnight, e.g. reporting between 20:00 and 07:00

Web

Support Notes
- To improve security, the ability to add external links and images has been removed. Copy & paste of images still works as the images are embedded
- Fixed issue whereby images were not scaling correctly
Ticket page
- Remove button for contacts wasn't displaying in some circumstances
- Change ticket start and end dates were not displaying correctly in Internet Explorer
- Ticket timers for tickets created from Ticket Templates were in some rare cases not being applied to the ticket
- Turned off auto-complete on the ticket create form's input field
Ticket Search: Fixed description column formatting
Api Access Profiles
- Poller drop-down was not selecting the value on load
- Api Target Type Name was not being used to label the correct items
Api Definitions
- Removed Action Request script section
- Added additional help descriptions
Device Agent administration: Added additional help descriptions
Status page: Fixed logic for setting the visibility of entity properties

Patch Releases

Reporting Api [2020-03-23 08:12]
Issues Fixed

Fixed issue in embedded Excel when Repeat by Device Group was selected

Web [2020-03-10 03:59]
New Features

Implemented External Identifier administration in Api Access Profiles page
Automatically setting focus on Description field when adding/editing Journals
Made customer level Support Notes visible on Home page

Issues Fixed

Multiple security fixes have been applied
Fixed issue that would occur when a user with restricted access rights to their customer would log in
Fixed an issue in editor template for DateTimeFromDurationNullable that would cause an error to occur on 29th February
Fixed issue whereby Agent Action activation window would not close on successful save
Changed display of Description field in Ticket Search page
Fixed issue that would sometimes occur when editing Areas in the Regions page
Changed grid pager to always show, regardless of number of items in the grid, on multiple pages
Fixed display issue of the ApiKey in Api Access Profiles Page
Fixed issue around manual ticket creation from certain templates whereby the new ticket was disabled and user groups were not loading
Fixed issue in Connector that was causing it to crash when web browsing to a device and then minimizing the Connector window
Connector improvements:
- Hardcoded Ssh and Telnet terminal windows to UTF8 encoding as auto detection was not reliable
- Better handle the fullscreen connection bar title text when using Remote Desktop
- Allow SSH connection to use insecure algorithms, as the Connector wraps the SSH protocol in its own encryption layer

Web Api [2020-03-05 02:09]
New Features

Added NetFlow and AWS stat types to Grafana

Issues Fixed

Fixed issue causing errors while deleting a device due to database constraint protection

Gemmb Agent [2020-03-01 22:52]
Issues Fixed

Fixed Agent Admin whereby Customer list for registration was using the incorrect access checking

Reporting Api [2020-02-26 02:54]
New Features

Implemented Viptela reporting

Issues Fixed

Fixed issue in ApiStatistics generic stat table flow that was causing no stats to be returned
Fixed issue that was causing exceptions in the Top 50 and Top100 interface by time reports

Gemmb Agent [2020-02-17 06:06]
Issues Fixed

Fixed issue where an invalid EventLog query was generated using certain filtering criteria
Added exception handling in GemmbAgent when it sets up an EventLog watcher on an EventLog to provide more diagnostic information

Gemmb Poller [2020-02-10 05:23]
Issues Fixed

Fixed issue causing the Poller install on a new server to roll back, due to the service failing to start in certain circumstances
Poller improvements:
- Buffer stats to disk instead of memory
- Add stats post attempt counts to eventlog entries
- Improve stats transfer for internet connections with higher latency

Web Api [2019-12-25 08:07]
Issues Fixed

Allow time range passed by Grafana up to 31 days. Return only entities with active polling statistics are when queried for Snmp entities
Fixed issue causing Agent scripts not compiling when referencing PerformanceCounters
Fixed issue when deleting areas that are mapped to a location
Fixed timeouts on large customers in Statistics Navigator

Web Api [2019-11-14 00:18]
Issues Fixed

Fixed Snmp Static Import failing due to a WebApi method signature change

Reporting Api [2019-11-14 01:29]
New Features

Added Devices and Service Numbers to closed ticket related tables and Excel
Added Alert Summary for closed tickets to Excel

Issues Fixed

Fixed issue whereby TopX Interfaces query was not selecting the correct Device Group when specified

Web Api [2019-11-11 21:57]
New Features

Added AllEntities property into SnmpActionStatisticsExport item to allow all relevant SnmpEntities' statistics to be exported. Included SnmpEntityInfos in the export data so the consumer has entity information that can be used for display or processing purposes

Issues Fixed

Fixed issue that caused users unable to login to Grafana OAuth when External Application marked for Read-Only access

Gemmb Agent [2019-11-08 01:58]
Gemmb Poller [2019-11-08 01:59]
Issues Fixed

Fixed issue that was causing Gemmb Agent to restart due to watchdog when event logs disabled
Improved resilience in session handling and poller services configuration when the Agent or Poller experienced errors connecting to website

Web Api [2019-11-05 23:32]
New Features

Added Grafana data sources

Issues Fixed

Fixed issue around ticket visibility for read-only OAuth access tokens

Comments

Version 2.19.15131.0

13/5/2019

Comments

New Features

Monitoring

Snmp Cluster Polling
- Snmp cluster polling allows the poller to poll multiple devices for information that relates to a single logical Snmp entity
- Examples of Snmp cluster polling are cases where networks include multiple centralised controllers with remote devices that can register to any of the centralised controllers.
  - A typical example is Wireless Access Points that associate to either of two core Wireless LAN Controllers, but not both at the same time
Snmp Polling - added new configuration option in Snmp Access Profiles to set the number of Oids polled per request
Api Polling - added new property, IPAddresses, to device discovery, to capture a list of discovered IP addresses on the device
- Added option in Api Access Profiles to select any of the discovered IP addresses when creating new devices from the discovery

Service Desk

Enabled Service Levels on manually created tickets. This feature also enables ticket timers on these tickets
- The applicable service level is configured via the Ticket Template administration page
Alert classifications (Network, Security, Server, Voice) have been made available. These classifications can be configured for:
- Devices
- Device types
- Device groups
- Business services
Added alert classification processing order to the Ticket Group administration
- The alert classification processing order is used by the system to determine which user group is automatically assigned as the ticket assignee in cases where multiple classifications apply to the ticket

Reporting

Added configuration harvesting status report to web site
Added option in Word Add-In to enable reporting by Device Group. This new option works similarly to reporting by Region or Location
- Added configuration option in Device Group page to specify that the group is a Reporting Group. Only device groups that are marked as reporting groups will be used by the Word Add-In when reporting by Device Group is selected

Issues Fixed

Snmp, Api and Device Agent discovery: Improved handling of multi-parent hierarchies to address issue whereby removal of parent entities was not handled correctly in certain circumstances
Added customer tag to the page's title, to show on browser tabs
Added device name to page's title in statistics page when a single device's statistics are shown
Changed wording in Device Agents page for agent config pop-up, to specify System Default or Customer Default
Changed column layout of Devices page to better fit on smaller screens

Patch Releases

Poller [2019-07-10 23:51]
Poller Service [2019-08-02 04:24]
Web Api [2019-08-02 04:25]
Reporting Api [2019-07-10 23:53]
Feature

Added feature to search for customer in Report Wizard

Issues Fixed

Fixed issue in config harvesting whereby an on-demand harvest requested within 10 minutes of the previous harvest would cause any new changes to not be registered
Changed processing of Telnet and Ssh harvesting output to strip Ansi escape sequences
Fixed issue that was causing External Reference field's value to not display in web page. Issue affected Problem tickets only
Fixed issue whereby device state alerts were not being associated with Open/In Progress tickets

Web [2019-06-10 06:03]
Issues Fixed

Fixed display error of next harvest time badge, in config harvest report
Changed default error page redirect behaviour and added extend error logging
Fixed issue in ticket search page that was prohibiting sorting and filtering on timestamp columns
Fixed issue in device page whereby service number's Description field was not editable
Fixed Html encoding issues of translated strings

Poller Service [2019-06-07 09:15]
Web Api [2019-06-07 09:17]
Issues Fixed

Fixed an issue that was causing Ticket Create event to fire when additional alerts were added to a ticket during the poller lock period
Fixes issue whereby Ticket State Change event not firing when poller moved ticket to In Progress
Fixed issue that was causing and integration profile to fail to close a ticket when a ticket closure code had never been defined on a ticket group
Fixed issue whereby integration profile could not change the ExternalIdentifier assigned to a ticket
Fixed issue whereby business hours configuration was not saving in certain circumstances

Web [2019-06-03 23:33]
Web Api [2019-06-03 03:05]
Issues Fixed

Fixed issue whereby coverage time was not saving in certain circumstances
Fixed issue whereby change ticket creation was failing to save in certain circumstances
Fixed issue with Html encoding of data in certain client templates and pages
Modified config harvest engine to skip if device is not reachable
Strengthened security of password encryption handling

Comments

Version 2.19.14171.0

17/4/2019

Comments

New Features

Monitoring

Improved Snmp polling engine to handle additional polling circumstances
- Included default value in Snmp request object to allow a fallback value to be assumed for unsuccessful Snmp polls
- Provided the Snmp polling scripts access to a new "PollInterval" property. This allows the polling scripts to adapt their polling behaviour based on the poll interval
Added a new property, "DeviceLocalTime", to alerts. This property holds the local time the alert occurred in the device's time zone

Service Desk

Expanded the ticket timer configuration to remove the restriction of three fixed levels
- Allowed configuration of multiple timer levels for the various Sla states of Normal, Warning, Imminent, Breach
- Implemented a reminder function for timer events
  - Allowed recurring reminders to trigger for the timer events
Added the value of "None" to ticket Impact and Urgency. Adjusted the ticket priority matrix to include the new value
Added the ticket priority matrix display to the device details to show the resultant ticket priority based on the device's importance and the alert's severity

General

Added additional help pop-ups to some pages

Issues Fixed

Fixed issue whereby some detail tables in the status grid would not expand
Fixed issue in device page whereby configuration harvest logs and results were displaying an error when no logs or results were yet available

Patch Releases

Reporting Api [2019-04-29 06:19]
Issues Fixed

Fixed issue whereby reporting on closed tickets was showing wrong total times if the ticket was modified by an integration script after it has been closed

Poller Service [2019-04-21 01:10]
Web Api [2019-04-21 01:10]
Issues Fixed

Fixed issue where properties were showing blank when format string was empty

Poller [2019-04-20 23:56]
Web Api [2019-04-20 23:57]
Issues Fixed

Api polling: Verifying response ContentType before attempting JSon deserialisation
Api polling: Expose ContentType and IsJson/IsHtml properties to scripts
Poller session handling stability fixes
Force poller config download before starting polling processors in order to prevent poller from falling into backup poller mode in certain circumstances and result in poller not polling

Poller [2019-04-18 06:36]
Issues Fixed

Fixed issue in Snmp request ID initialisation to ensure a smaller range of IDs are used for some devices that do not handle large request IDs

Poller Service [2019-04-18 02:30]
Issues Fixed

Fixed Snmp discovery logic, whereby permanent entities were not handled correctly in some circumstances
Fixed Api discovery logic, whereby permanent entities were not handled correctly in some circumstances
Fixed Device Agent discovery logic, whereby permanent entities were not handled correctly in some circumstances

Web Api [2019-04-17 23:05]
Issues Fixed

Fixed issue whereby imports that assigned config harvest profiles were not performing a device action discovery, and caused the scheduler to not run the harvest for those devices

Comments

Version 2.19.13041.0

4/3/2019

Comments

New Features

Api Polling

Major new feature for this release
Enables polling of virtually any Api using Http/Https (Rest, Soap), for example
- VMware vCenter
- Viptela vManage

Monitoring

Allowed configuring Tftp port on poller
Allowed configuring Tacacs port on poller
Optimised poller performance

Service Desk

Added External Reference field to ticket
Allowed changing of Impact and Urgency during Priority reset of tickets in Registered state
Added search by External Reference
Added extra configurable permissions to tickets based on relation to the ticket, for example
- View ticket when user has permission to a business service, contact, or device that is associated to the ticket

Reporting

Added Snmp based Server Disk statistics objects to reporting add-in

General

Added a pop-up displaying the security container of access controlled items to all relevant grids
Added help pop-up to Password Vault page
Extended installation instructions on Reporting Add-in and Import Add-in pages

Issues Fixed

Fixed issue where a ticket closure code could not be deleted when it had been assigned to tickets
Fixed issue in User create flow that would in some circumstances prevent time zone from being set
Fixed issue in Import Add-in that would prevent devices from being imported
Fixed issue whereby a device group could not be deleted
Added translation to poller stats
Added two-factor authentication support to system import/export pages
Fixed issue whereby a master poller could not set discovered serial or asset numbers
Fixed issue in Tls version negotiation
Fixed Sql deadlock issue that could occur when creating a virtual poller
Fixed issue whereby notification emails would be sent twice in certain circumstances

Patch Releases

Web Api [2019-04-11 08:18]
Poller Service [2019-04-11 08:17]
Features

Integration Profile: Provide an initializer method to allow a configuration of a SOAP client prior to a SOAP client method call

Web Api [2019-04-08 10:41]
Reporting Api [2019-04-08 10:43]
Poller Service [2019-04-08 10:40]
Issues Fixed

Under some circumstances, a user's access control settings on a ticket would cause errors
The statistics navigator was not showing the entity type name in its hierarchy, making it sometime difficult to know what type of entities are being show
Snmp state change alerts sometimes duplicated text in the AlertText and Notes
Under some conditions an Integration Profile could not acknowledge alerts on a ticket
Word Add-In: Certain charts would not insert correctly, and repeat by Location/Region would cause errors
Word Add-In: Interface utilisation by time failing in certain circumstances

Web Api [2019-03-28 05:27]
Poller Service [2019-03-28 05:27]
Issues Fixed

Integration scripting ticket suspend logic failing to suspend a ticket under some circumstances

Web [2019-03-24 06:23]
Issues Fixed

Fixed an issue in Api polling cookie handling. Cookies were not being properly persisted across requests to some managed devices

Web [2019-03-22 00:34]
Issues Fixed

Added security container display to Users and User Groups pages
Fixed issue whereby language wasn't saved on user creation
Extended error popup displays

Poller [2019-03-22 00:31]
Poller Service [2019-03-22 00:32]
Web Api [2019-03-22 00:32]
Web [2019-03-22 00:34]
Features

Api polling: Post form data object - request and response headers and cookies
Created ApiHelper method "HttpPostForm" to enable form data to be posted. Some devices require a login and session establishment by posting credentials to a login page
Created ApiHelper methods "AddCookie" and "SetCookie" to allow cookies to be send in requests. Add will add a cookie, Set will overwrite any existing cookie
Created ApiHelper properties "Cookies" and "Headers" to give direct access to the Http response's Cookies and Headers (see System.Net.CookieCollection and System.Net.WebHeaderCollection types)

Issues Fixed

Fixed issue whereby audit log was failing when security principal was deleted
Changed Api polling authentication phase to not block other request until authentication completed
Added security container display to Users and User Groups pages
Fixed issue whereby language wasn't saved on user creation
Extended error popup display

Poller Service [2019-03-16 02:15]
Issues Fixed

Fixed issue whereby buffered alerts were failing to insert for alerts that are not displayed in the alert dashboard. The issue affected alerts that had failed to insert into the customer database at the time alert was generated, and the alert was not also stored in the central Alerts table, e.g. Informational alerts

Poller Service [2019-03-16 01:44]
Issues Fixed

Fixed issue in the customer database SQL statement used to insert buffered alerts that was syntactically incorrect

Poller Service [2019-03-16 00:46]
Issues Fixed

Fixed issue in Api polling, whereby duplication was occurring in the alert text

Web Api [2019-03-15 09:06]
Issues Fixed

Fixed issue in security check on Password Vault that required SetCredentials in a context where only ReadCredentials should have been required

Web Api [019-03-15 05:30]
Issues Fixed

Fixed issue where the Api poll results were failing to display

Poller Service [2019-03-14 08:47]
Web Api [2019-03-14 08:48]
Issues Fixed

Fixed issue whereby import failed when trying to re-assign items to devices that were already assigned

Web [2019-03-13 22:00]
Web Api [2019-03-13 21:50]
Issues Fixed

Fixed an issue in Api access profile selection

Comments

Release Notes.

Version 2.23.13041.0

Overview

New Features

Patch Releases

version 2.22.11041.0

New Features

Issues Fixed

Patch Releases

Version 2.21.17021.0

New Features

Issues Fixed

Patch Releases

VERSION 2.20.19301.0

New Features

Issues Fixed

Patch Releases

Version 2.20.13291.0

New Features

Issues Fixed

Patch Releases

Version 2.19.19131.0

New Features

Issues Fixed

Patch Releases

Version 2.19.15131.0

New Features

Issues Fixed

Patch Releases

Version 2.19.14171.0

New Features

Issues Fixed

Patch Releases

Version 2.19.13041.0

New Features

Issues Fixed

Patch Releases

Releases

Archives

Author

Release Notes.

Overview

New Features

Patch Releases

New Features

Issues Fixed

Patch Releases

​New Features

Issues Fixed

Patch Releases

New Features

Issues Fixed

Patch Releases

New Features

Issues Fixed

Patch Releases

New Features

Issues Fixed

Patch Releases

New Features

Issues Fixed

Patch Releases

New Features

Issues Fixed

Patch Releases

New Features

Issues Fixed

Patch Releases

Releases

Archives

Author

New Features